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拉斯凯马希尔顿温泉度假酒店 (哈伊马角)
Hilton Ras Al Khaimah Resort & Spa

旅客 (4795)
客房和套房 (896)
视频 (4)

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在 哈伊马角 的 31 家酒店中排名第 10
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卫生与卫生
服务
优惠度
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免费停车
免费上网
游泳池
有健身房的健身中心
酒吧/酒廊
海滩
潜水
儿童看护服务
停车
WiFi
公共 WiFi
付费 WiFi
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网络
桑拿
成人泳池
室外泳池
恒温泳池
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提供早餐
自助早餐
池滨酒吧
池畔酒吧
有氧运动
儿童乐园
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接送车辆/交通服务
提供上网服务的商务中心
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迷你吧
平板电视
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俄语俄罗斯第一电视频道
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6,739 条点评
508问答
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这是你海滩度假的好地方。这是我第二次去那里,比第一次更好。然而,由于炎热,夏季似乎是淡季。所以酒吧有点太空了。非常适合浪漫的时光。非常干净,设备齐全的度假村。
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自拉斯凯马希尔顿温泉度假酒店的Director of OperationsHiltonRAKresort19
回复时间:1周前
Dear Relax79917, Thank you very much for choosing to stay with us and for taking the time to share your lovely feedback. We are pleased to hear that your overall stay was wonderful and our services and facilities exceed your needs. It is always so rewarding for the team to receive such kind feedback and they were as delighted as I was to learn that you enjoyed your stay. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Hilton Ras Al Khaimah Resort & Spa. Sincerely, Tamer Mansour Director of Operations Hilton Ras Al Khaimah Resort & Spa +971 (0)7 228 88 44
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抵达并入住套房的过程很顺利,但之后我接到了前台的电话,她说我还没有付住宿费。而且我就和他们下楼去调查,和预订部门进一步沟通——几分钟后,我感到很丢脸和沮丧,他们发现我的电子邮件确认和付款单都在垃圾桶里。从未遇到过这种情况,我感觉就像被羞辱了一样。希尔顿酒店缺乏人员培训和质量的标准。我很遗憾选择了这家还没有准备好的酒店。
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回复来自拉斯凯马希尔顿温泉度假酒店的Director of OperationsHiltonRAKresort19
2019年6月9日已回复
Dear Vinicius, Thank you for staying at Hilton Ras Al Khaimah Resort & Spa and for taking the time to share your feedback. Please accept my sincere apology for the inconveniences you experienced during your stay with us. Our General Manager has discussed the matter with you and brought to the attention of the department heads concerned in an effort to prevent such shortfall from recurring in the future. On the other hand, I would like to highlight that you have shared your concern with the resort’s General Manager directly who personally apologized by sending you an apology note and set of amenities. Once again, please accept my apology together with my thanks and appreciation for your feedback. Sincerely, Tamer Mansour Director of Operations Hilton Ras Al Khaimah Resort & Spa +971 (0)7 228 88 44
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拉斯凯马希尔顿温泉度假酒店很棒,有你度假需要的各种设施。这里的工作人员无论是什么职位,都很热心、细心,非常照顾客人。从房间看出去,还能欣赏到泳池、沙滩的美景,感觉就像是来到了另一个美好的世界。
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回复来自拉斯凯马希尔顿温泉度假酒店的Executive OfficeHiltonRAKresort19
2019年6月2日已回复
Dear DXB202 Thank you for choosing the Hilton Ras Al Khaimah Resort & Spa and for sharing your feedback in TripAdvisor community! 
 
We are pleased you have enjoyed this visit and thank you for praising the service that was provided throughout your stay. I will take great pleasure in sharing your kind comments with the entire team. 
 
Thank you once again for your feedback and I hope we will have the opportunity to welcome you back in the not too distant future.
 

Kind regards, Tamer Mansour
 Director of Operations
 Hilton Ras Al Khaimah Resort & Spa
 +971 (0)7 228 88 44
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最近在这家酒店住了几周。艾曼和他的团队和往常一样工作做得很好。Dhiraj, mido, sreeraj, nek,和索尔酒吧所有的男孩,普拉维达和帕迪格的团队,以及以及圆顶酒吧的团队,特别是诺埃尔和儿童俱乐部团队,都给予了我们极大的照顾。感谢每一个人让我们居住期间过得愉快。你们是很棒的,已经成为一家人了。再见。
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回复来自拉斯凯马希尔顿温泉度假酒店的Executive OfficeHiltonRAKresort19
2019年5月5日已回复
Dear marcsN4271FX, Thank you very much for choosing to stay with us and for taking the time to share your lovely feedback. We are pleased to hear that your overall stay was wonderful and our services and facilities exceed your needs. It is always so rewarding for the team to receive such kind feedback and they were as delighted as I was to learn that you enjoyed your stay. Your reviews have been shared with the team here and they were glad to learn of your satisfaction, this will serve as a motivation for them to continuously strive and exceed our guest satisfaction. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at Hilton Ras Al Khaimah Resort & Spa. Sincerely, Tamer Mansour Director of Operations Hilton Ras Al Khaimah Resort & Spa +971 (0)7 228 88 44
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和家人来了这个度假酒店,住了这里的别墅。酒店占地面积很大,很适合一家人居家旅游。很喜欢这里各种不同的泳池,孩子很喜欢有滑梯的泳池。总之我们住得很满意。
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价位
US$85 - US$264 (基于标准间的平均价格)
其他名称
hilton ras al khaimah hotel ras al khaimah, hilton ras al khaimah resort and spa, ras al khaimah hilton
位置
阿联酋Emirate of Ras Al Khaimah哈伊马角
客房数量
475
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