回复来自Aloft Langkawi Pantai Tengah的General ManagerAloft Langkawi
2024年7月18日已回复
Hello Adventure46580028166 Thank you for taking the time to share your recent experience with us. We deeply regret that your stay did not meet the high standards that we strive to provide to all our guests. Please accept our sincerest apologies for the issues you encountered. Firstly, we are very sorry for the oversight with the bed sheets. Cleanliness is of utmost importance to us, and it is clear that we fell short in this instance. We have addressed this with our housekeeping team to ensure that such a lapse does not occur again. Regarding the early morning noise and vibrations, we understand how disruptive and frustrating this must have been. We are currently investigating the source of the noise and will take the necessary measures to prevent future disturbances. We also apologize for the inadequate response you received from our front desk and management team. This does not reflect the level of service we aim to provide. We are reviewing our procedures to ensure that all guest concerns are handled promptly and with the utmost care. We truly value your feedback as it helps us improve. We hope you will give us another opportunity to restore your faith in our hotel and the Marriott brand. Please feel free to reach out to me directly if you plan to return, and I will personally ensure that your next stay is exceptional. Thank you again for bringing these matters to our attention. Regards, Adrian Chua General Manager
