Dear 安妮可, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. We regret that the facilities did not meet your expectations and that you encountered issues with the refund process at the front desk. We will investigate this matter further and take appropriate action to ensure it does not happen again. Your satisfaction is important to us, and we appreciate your patience. If there is anything else we can assist you with, please feel free to contact us directly. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. Simply Yours, Bernard Sebastian General Manager
Dear Navigate47529373126, We greatly appreciate your positive feedback about your overall experience with us. However, we apologize for the disappointment you faced with the breakfast offerings. We understand the importance of catering to diverse tastes, and we're actively working on diversifying our breakfast options to better suit our guests from various backgrounds. Your feedback about the similarity of breakfast offerings at Parkroyal locations in Kuala Lumpur and Langkawi is also well noted, and we'll take steps to enhance the variety and uniqueness of our breakfast menus to provide a more distinctive experience. Thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back with improved dining options in the future. Simply Yours, Bernard Sebastian
Dear Roving29256736342, We appreciate your feedback regarding the cleanliness of the beach. Please accept our apologies for the disappointment you experienced. It's important to clarify that the beach is a public one, and while we do our best to maintain the hotel's immediate surroundings, we have limited control over the public beach area. We are glad to hear that you enjoyed the hotel's swimming pool, other services, and the convenient location near Cenang Beach. We'll continue to work on maintaining the hotel's premises to the highest standards and hope that your future visits will be even more enjoyable. Thank you for sharing your thoughts with us. Simply Yours, Bernard Sebastian
Dear Jihaoz1, We sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of hygiene and swift problem-solving, and we deeply regret that we fell short in these areas. We take your feedback seriously and will address the issues you raised with our management team to prevent such incidents from happening again in the future. We appreciate your patronage and hope you will consider giving us another chance to provide you with a truly exceptional experience. Simply Yours, Dalip Singh
Yes they had sun loungers dotted around the pool and on the beach. If I recall correctly they were metal frame and canvas type material in the seat which reclined all the way back to lie on. I just threw a towel over it and was good to go :)
