Hi Sandy, we are thrilled at the prospect of welcoming you back to our hotel very soon! We collaborate closely with the restaurant team, as we continuously strive for improvement based on valuable feedback from guests like yourself. Should you require any assistance during your stay, please don't hesitate to reach out to us. We are here to ensure your experience is nothing short of exceptional. Thank you for choosing us!

USM is just the exit from the first Penang bridge , the sunway hotel is in the heart of the city (Komtar) so it’s take around 15-20 mins by Taxi or Uber @ Grab to get to USM . Price is around RM 10-12

There is a machine at the main lobby for you to self check in using the booking ID that has been given to you during online booking. After the self check in, you can collect the room keys from the reception counter. You still have to be physically present but no longer have to cue to check in at the counter.

Thank you for your responses Sandym & Climber. I also contacted the hotel by email asked the same question but the hotel failed to reply my email, resulting in me to book a different hotel.