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槟城城市快捷酒店 (乔治城)
Cititel Express Penang

339 条点评
在101家乔治城酒店排名第37
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旅客 (430)
客房和套房 (148)
餐饮 (27)

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在 槟城岛 的 101 家酒店中排名第 37
地点
卫生与卫生
服务
优惠度
酒店设施
免费停车
免费高速WiFi
餐厅
传真/复印
行李寄存
礼宾部
24 小时前台服务
洗衣服务
免费上网
WiFi
公共 WiFi
网络
提供早餐
自助早餐
报纸
无烟酒店
熨衣服务
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客房特色
无烟房
提供吸烟室
空调
客房整理服务
客房服务
平板电视
酒店信息
酒店星级
酒店风格
Modern
位于中心地带
所说语言
中文, 英语, 马来语
339 条点评
20问答
0 个房间贴士

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酒店房间太小了,只有一个卫生间。吸烟室真的很糟糕,走廊外面都有烟味。早餐种类不多,周末也差不多。我肯定不会再来了。
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回复来自槟城城市快捷酒店的General ManagerTonyGoh-GM
回复时间:1周前
Dear 517alamelus, Selamat Sejahtera from Cititel Express, Penang. Thank you for choosing Cititel Express as your preferred choice of accommodation whilst in Penang. I read your feedback to us on Trip Advisor with great concern and for that, I would like to start by apologizing to you for all the inconveniences you have faced during the stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We certainly have taken your feedback seriously and please be rest assured that it was highlighted to the respective department heads to ensure corrective measures will be taken accordingly. We understand your frustration and we sincerely hope you will allow us another opportunity to serve you better in the future. Thank you.
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我们进行这次旅程是为了参加圣安妮宴会。我们预订了这家酒店,那是因为我们认为它位于食品商店旁边。但这是令人失望的。除了一些中国祷告处或药房外,酒店旁边什么也没有。几个街区外有购物中心和餐馆。早餐很糟糕,我们决定在外面吃,因为炒鸡蛋又湿又臭。房间特别小。然而,这是一家新酒店和重新装修过的。如果这家酒店能在早餐方面做些什么,那就太好了。
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回复来自槟城城市快捷酒店的General ManagerTonyGoh-GM
2019年5月26日已回复
Dear Suguna2202, Selamat Sejahtera from Cititel Express Penang. First of all, we appreciate you for taking time to share with us your stay experience. I would like to extend my most profound apologies for all the inconveniences that you have faced during your stay. We have taken note of your feedback pertaining to the breakfast served in the hotel and rest assured that your feedback was already highlighted to the relevant team to ensure corrective measures will be taken accordingly. It is my fervent hope that you will not allow this experience to mar your overall impression of us. In the interim, we are always glad to have you as our guest and sincerely look forward to another opportunity to serve you better in the near future.
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对客房服务的标准和质量感到失望。地板上满是长头发,浴室里还有纸巾。告知了柜台服务员,但没有人来打扫。差评。不推荐,以后不会再来。
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回复来自槟城城市快捷酒店的General ManagerTonyGoh-GM
2019年4月24日已回复
Dear SingKeat83 Selamat Sejahtera from Cititel Express, Penang Thank you for choosing to stay with us whilst in Penang. We truly apologise for the poor housekeeping services that was rendered to you during your stay with us. We certainly have taken your feedback seriously and please be rest assured that it was highlighted to the respective department heads to ensure corrective measures will be taken accordingly. We understand your frustration and we sincerely hope you will allow us another opportunity to serve you better in the future. Thank you.
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酒店的位置很好,价格也很有吸引力。酒店前台员工很友善,但是排队的时候等了一段时间。酒店房间不大,但是看上去很现代。在我两次入住酒店的时候,房间内的床都会发出吱吱的声音,所以我认为这一点是个问题。其中一次入住这家酒店,淋浴的水压不足,并且只有热水。除此之外,酒店总体还是不错的。
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回复来自槟城城市快捷酒店的General ManagerCititelExpressPenang
2019年3月1日已回复
Dear kt_malaysia, Warmest Greetings from Cititel Express, Penang. Thank you for taking your valuable time to share your stay experience with us. It was a pleasure having you as our guest and I am very pleased to know you have enjoyed your stay with us and we thank you for your feedback with us. We sincerely look forward to having the pleasure of welcoming you back for several more memorable experiences. With Regards, Tony Goh General Manager
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到达酒店后,我们被降级为两张单人床的房间。我和我的朋友一起去,尽管我们订了一张大床床,但他们说没有。我们还被安置在允许吸烟的一层里,所以气味很难闻。房间太小,没法在床前走动。空调也在半夜停止工作。我不推荐这家酒店。
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回复来自槟城城市快捷酒店的General ManagerCititelExpressPenang
2019年2月13日已回复
Dear ASHLEY H, Warmest Greetings from Cititel Express, Penang. Thank you for taking your time to provide us with your valuable feedback during your stay with us. Therefore, I would want to extend my profound apology to you as what you have mentioned and to read such feedback that is coming from a guest, I would like to stress that this is not our usual standards of service and for that, please accept my apology for all the inconveniences caused to you. I thank you for highlighting this crucial issue and I am indeed concerned as this is certainly not our usual standards of service and I had personally addressed the shortcomings with the relevant department heads and the necessary corrective measures have been taken to ensure no recurrence. We are constantly and always striving to improve our services and will continue to leave no stone unturned to achieve our mission to create a totally fulfilling and yet a memorable experience for all our guests at all time. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Express, Penang sincerely look forward to the opportunity to be of service to you over again. Once again, please accept my most profound apology for all the inconvenience caused to you. With Regards, Tony Goh General Manager
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上一页
价位
US$31 - US$69 (基于标准间的平均价格)
位置
马来西亚槟城槟城岛乔治城
客房数量
234
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