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皇冠丽晶大厦酒店 (宿雾市)
Crown Regency Hotel & Towers

1,038 条点评
在101家宿雾市酒店排名第89
旅客 (669)
客房和套房 (449)
餐饮 (135)

关于

在 宿雾 的 101 家酒店中排名第 89
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
客房服务
餐厅
免费高速WiFi
有健身房的健身中心
酒吧/大堂
免费停车
含早餐
Spa
会议室
会议设施
儿童活动 (适合儿童/家庭)
公用Wifi
室内游泳池
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
机场接送
残障通道
洗衣服务
温水浴池
精通多国语言服务人员
赌场与博奕
门房服务
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客房特色
客房内冰箱
空调
吸烟房
套房
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
风景优美
位于中心地带
1,037 条点评
22问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
有两个游泳池,但每一个里面的水疗座椅都不能用!热水浴缸也因为维修而关闭了…有点失望。最初的房间里有可怕的下水道气味从浴室地板上的排水口流出。第二个房间很不错,浴室很大。地理位置很好,但到你的房间非常费劲。 从大厅到11楼,步行150英尺到另一栋楼,乘电梯到12楼。然后再走100多英尺到你的房间。这是两个楼层没有对齐的建筑的杂乱无章的合并。这就是为什么只有三星级的评级。自助早餐很不错,但他们没有培根、油炸或炒鸡蛋或薄煎饼……全是菲律宾菜。
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回复来自皇冠丽晶大厦酒店的Marketing Communications Team CrownRegencyHotels
回复时间:4周前
Dear Medicarekev, Thank you for taking the time and effort to share your stay experience at Crown Regency Hotel & Towers. We are pleased to know that our perfect location and sumptuous buffet were to your liking. For the issues you mentioned in your comment, allow me to deeply apologize for any inconvenience these might have caused you during your stay. It is with your valued feed back that helps us improve our service and facilities. Rest assured that we will take the necessary actions as needed.
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正如其他像我这样被Ultima俱乐部欺骗的人,他们把这家酒店当做五星级酒店推荐给了我们。这家酒店远不及一些三星级酒店,窗户很脏。窗帘需要更换。浴缸坏了,整个浴室都需要大扫除。我们房间的电话坏了,所以我得下楼去要求一些服务。我们在那里的大部分时间里,都看到走廊上放着一辆无人看管的推车。食物和房间都很贵,我一点也不觉得物有所值。除非你真的喜欢这里晚上的灯光和楼顶的游乐设施,否则你完全可以选择住在其他地方。这似乎是一家已经半破旧的酒店,却仍被他们当做一家豪华酒店进行推销。
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回复来自皇冠丽晶大厦酒店的Marketing Communications TeamCrownRegencyHotels
回复时间:3周前
Good day, b0chard, We have received and have duly taken note of your personal review on Crown Regency Hotel & Towers. We regret to hear about your recent stay experience with us. The thoughts and opinions of our guests are extremely valuable to the hotel's overall growth and improvement. The information you have presented us with will be brought to a higher degree of discussion between the management and the concerning departments. As a customer-driven organization, we want nothing but the best for our guests, with that being said, Crown Regency's management has already begun to lay down concrete plans to renovate the hotel's facilities, amenities and, overall structure. We hope to bring you a more pleasing stay during your next visit to Cebu. Best Regards, Cooper
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-网络坏了-房间里没有灯,只有台灯-想向我们收费,因为枕套上的口红污渍-毛巾上有血-游泳池酒吧有一个酒吧菜单,你不可以点,只能订软饮-酒店员工骚扰我们购买观光活动或参观门票-房间的水壶是坏的不能用-卫生间有异味-只有第一天有冷水-马桶座是半断的-设施都维护的非常差-17楼的游泳池就像一座鬼城-房间窗户上全是灰,脏到你看不到外面-电梯异常缓慢-员工粗鲁-网上酒店照片并不代表实际的酒店和设施。这里感觉就像一个鬼城,设施已经关闭多年,突然间又重新开放的那种。
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回复来自皇冠丽晶大厦酒店的Marketing Communications Team CrownRegencyHotels
2019年5月14日已回复
Hello Mahend84, Thank you for taking the time and effort to share your thoughts of Crown Regency Hotel & Towers. We have received your feedback regarding your recent stay experience with us and we would like to thank you for bringing these matters to our attention. We would like to sincerely apologize for the shortcomings that you have encountered. We regularly conduct maintenance to ensure our guests won’t have to experience unpleasant incidents caused by failure to function of our amenities; however, on this occasion it seems that we failed to uphold to our commitment of providing you an excellent experience. We would also like to apologize for the disappointing service you received during your visit at our hotel. Rest assured we constantly strive to improve our services and offerings to keep our esteemed guests satisfied. We have noted your comments with high regard as this will help us to further improve on the quality of our service. Best Regards, Corinne
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我们在这里住了5天,感觉前台需要进行好好培训,来提供优质的客户服务。因为他们总是忙于与同事交谈,而不是帮助客人或提供更多信息。这家酒店已经过时了,客房和浴室需要翻新,早餐还可以。早餐区的员工更乐于助人,也更专注,特别是经理达尔文帮助我们安排了在这里的一天行程。我们感谢所有餐厅工作人员早上的服务,他们很努力地工作,非常好。
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回复来自皇冠丽晶大厦酒店的Marketing Communications Team CrownRegencyHotels
2019年5月14日已回复
Hello Percygrate, Greetings from Crown Regency Hotel & Towers! We truly appreciate you taking the time to share your feedback and voice your concerns and issues regarding your stay at Crown Regency Hotel & Towers. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We know our front desk team will do everything in their power to help our guests, however on this occasion, our staff was unable to meet your expectations. We sincerely apologize for that. However, we are overjoyed to know that our sumptuous breakfast buffet and amiable dining staff were to your liking. We will be sure to relay your appreciation and recognize the outstanding service they provided to you. We hope to have you again and we look forward for another opportunity to serve you. Best Regards, Corinne
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这家酒店真是不错!我们可以在酒店里悠闲地逛逛,这儿的一切都很酷,尤其是这儿的天桥。所有的工作人员对待我们亲切友善。这儿的食物也是非常好吃。我希望能早点儿再来光顾这家店。
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回复来自皇冠丽晶大厦酒店的Marketing Communications Team CrownRegencyHotels
2019年5月14日已回复
Greetings from Crown Regency Hotel & Towers! We very much appreciate the time and effort you have spent to share your feedback. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your gracious commendation of our resort, thank you for highlighting the resort’s notable aspects such as our food, friendly staff and sky experience activity. We look forward to welcome you back the soonest. Best Regards, Corinne
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上一页
价位
US$60 - US$118 (基于标准间的平均价格)
其他名称
crown regency hotel and towers cebu, regency cebu city, cebu city regency
位置
菲律宾维萨亚斯宿雾宿雾市
客房数量
389
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