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萨马拉万丽酒店
Renaissance Samara Hotel

503 条点评
在53家萨马拉酒店排名第7
旅客 (241)
客房和套房 (96)
餐饮 (7)

关于

在 萨马拉 的 53 家酒店中排名第 7
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
客房服务
餐厅
有健身房的健身中心
免费高速WiFi
酒吧/大堂
Spa
会议室
会议设施
公用Wifi
室内游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
小吧台
套房
家庭房
无烟房
酒店信息
酒店星级
酒店风格
经典
商务

位置

全屏
52相对适合步行
评分:52/100
11 家餐厅1 公里内
2 个景点1 公里内
503 条点评
2问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
必须得承认大堂的服务生是我在万豪遇到的最好最专业的服务生,我的很多特殊要求他们都能一一解决,绝对超出了我的预期。可能这是我最难忘的一次住酒店的经历了。这里的食物和早餐都非常好。酒店离伏尔加河很近,有兴趣的话可以去看看。附近还有一家游乐园,很适合下午去走走。
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事实上,我很喜欢住在这家酒店,主要是因为服务整体很出色。从办理入住手续到餐馆,服务都很有礼貌,友好和高效。房间都很小,需要翻新。有些小地方需要改进,比如说浴巾的质量。餐厅的食物并非最佳选择。食物的质量属于平均水平。免费WiFi非常慢,快一点的无线网络需要支付额外的费用,但要上Skype等必须得用快一点的无线网络。
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回复来自萨马拉万丽酒店的ManagerNatalia S
2015年6月8日已回复
Dear Guest, First of all let me thank you for choosing the Renaissance Samara Hotel during your visit to our city. It’s always a great pleasure for us to have you as our guest. I would also like to especially thank you for taking your time to share your comments on the hotel as they are really valuable for us; they help us to maintain and improve the service standards of the hotel and show us how we can do better. We are very sorry to hear that you have experienced inconveniences while staying in the hotel. We always try to provide each guest with excellent service, and unfortunately, we appeared not to have achieved this with you in terms of quality of food and speed of Internet connection. I will make sure to forward your comments to each department manager in the hotel so we can take action to resolve the issues you mentioned. Once again, thank you for staying with us. We are always looking forward to welcoming you again to the Renaissance Samara Hotel! Sincerely yours,
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这家店离机场40分钟的路程,房间很赞,很干净,设施不错。床很舒服,房里没有无线网。我只住了几天不过向大家推荐这里,下次来萨马拉还会住在这里的。
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回复来自萨马拉万丽酒店的ManagerNatalia S
2015年3月9日已回复
Dear Guest, First of all, let me thank you for having chosen the Renaissance Samara Hotel during your visit to our city. It’s a pleasure for us to have you as our guest. I would also like to especially thank you for taking your time and sharing your comments on the hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations with regard to room facilities. But I was really sorry to learn that you still experienced inconveniences as your rates for the service as well as overall score are rather low. I would like to assure you that it is not our intention to inconvenience our valued guests in such a manner as making our guests’ stay comfortable and enjoyable is a matter of utmost concern to us. I would really appreciate if you could let us know what exactly went wrong with staff service during your stay. Your comments are really valuable for us; they help us to maintain and improve the service standards of the hotel and show us how we can do better. Once again, thank you for staying with us. We are always looking forward to welcoming you again to the Renaissance Samara Hotel! Sincerely yours,
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这个酒店的历史比较久远了,在萨马拉地区挺出名的,虽然不在市中心,但是在伏尔加河附近。可以要求住在比较高的楼层,视野更好。值得注意的是,交通拥堵时往返于市中心都比较麻烦。酒店的房间和早餐都挺好的。
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这些点评为英文的机器翻译。 显示机器翻译?
好吧,我升级到套房,房间很大,有工作区,餐桌,沙发和带连接浴室的卧室。起居区还有另一个厕所。这个景色非常棒,因为它是伏尔加河。房间号码是527。酒店的服务非常好。我唯一要改变的是酒店的地毯。房间闻到地毯上的烟味。其他一切都很棒。早餐也没有太多新鲜的素食选择。所以没有发现那么棒。但总体而言,这是一家不错的商务酒店。
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上一页
价位
US$49 - US$179 (基于标准间的平均价格)
其他名称
renaissance samarasamara renaissance
位置
俄罗斯Volga DistrictSamara Oblast萨马拉
客房数量
196
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