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VE Hotel & Residence, Bangsar South (吉隆坡)

365 条点评
在426家吉隆坡酒店排名第77
旅客 (231)
360
全景 (29)
客房和套房 (313)

关于

在 吉隆坡 的 426 家酒店中排名第 77
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
客房服务
免费停车
餐厅
酒吧/大堂
Spa
免费高速WiFi
含早餐
有健身房的健身中心
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
无烟酒店
机场接送
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
客房内冰箱
空调
套房
家庭房
无烟房
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酒店星级
酒店风格
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联络
Bangsar South No. 8 Jalan Kerinchi, 吉隆坡 马来西亚
以当地语言显示的名称/地址
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如何前往
梳邦机场13公里
吉隆坡国际机场42公里
Universiti8分钟
Kerinchi8分钟
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365 条点评
13问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
我们在后半夜通过Agoda预订了房间。 工作人员拒绝让我们办理入住,要求我们重新预订。我们打电话给agoda,agoda的工作人员告诉我们,他们会要求酒店退款或重新安排入住。 所以我们要为了走到前台而付钱。 第二天我们打电话给agoda,工作人员要我们选择日期,但在收到通知后Ve酒店不同意进行重新安排或退款。 这是骗人! 我们要为一次入住支付两次费用? 而VeHotel甚至说我们预订了但没到场!!!!!! 此外,agoda工作人员甚至通过电子邮件告诉我们请不要再回复电子邮件!!!!! 我对双方都非常失望! 永远不要再让我见到他们!
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回复来自VE Hotel & Residence, Bangsar South的ExecutiveMazura_Mohamed
回复时间:4周前
Dear DoraQiyi, Thank you for your review and for allowing us another opportunity to address your concerns. We sincerely apologize for the disappointing service that you encountered from our staff. We acknowledge the shortfalls and have addressed this with the team members accordingly. Following your feedback, our Manager has contacted and shared with you the immediate action taken to resolve this. We hope that we will be able to serve you better in the future and that you will return for a further improved stay experience. Best Regards, Mazura Mohamed
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房间又宽敞又干净。我在VE酒店已经住了3年多了,非常喜欢这里的服务。登记入住和退房手续非常顺利,没有任何延误。工作人员都很友好。
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回复来自VE Hotel & Residence, Bangsar South的ExecutiveMazura_Mohamed
2019年5月10日已回复
Dear Harish Sm G, Thank your for taking the time to share your delightful review. We are so thrilled to know that you have had another fantastic stay with us. The feedback and support we receive from our valued guests truly motivates us to continue striving and working on continued improvements. Once again, thank you for your continued patronage. It has been an honour hosting your visits to Kuala Lumpur and we hope to host many more wonderful stays again. Best Regards, Mazura Mohamed
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喜欢这里的床和房间,真的非常舒适。房间里有所有的必须设施,非常现代,甚至感觉有些奢华。以后还会再来,附近也有一些商铺。非常方便,有通往其它商场的天桥。
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与这家酒店合作收集的点评
回复来自VE Hotel & Residence, Bangsar South的Front Office ManagerAlex Mohd Rizal S
回复时间:3周前
Dear Stay13369864940 We glad that VE Hotel & Residence is your preferred hotel in KL and thank you for your review and appreciate the value feedback. The team is thrilled to know that you had a fabulous stay with us. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon. Best regards, Alex Mohd Rizal
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房间很新很漂亮。我要求酒店提供一点洗洁精,但是没有给我,客房服务人员说只能给公寓提供。我不理解为什么员工不能灵活处理这样的琐碎事情。结果我不得不自己买一瓶,而我只需要用一点点。难以置信。
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回复来自VE Hotel & Residence, Bangsar South的Front Office ManagerAlex Mohd Rizal S
回复时间:3周前
Dear Dystopian We thank you and appreciate very much for your valued feedback. Indeed, this is not the type of review that we like to see. We sincerely apologize for all the inconvenient that you encountered during your stay and we take the valuable feedback received seriously and looking into ways to improve in providing a comfortable and enjoyable stay for our guests, and thus constantly strive to maintain the highest standard of customer satisfaction. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay again soon. Best regards, Alex Mohd Rizal
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还可以,但还需要改进。不是很满意。4天3夜内,没有人来打扫,也没有人来询问任何信息。真的不物有所值。我对服务很失望。
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与这家酒店合作收集的点评
回复来自VE Hotel & Residence, Bangsar South的Front Office ManagerAlex Mohd Rizal S
回复时间:3周前
Dear Navigate24805554750 We thank you and appreciate very much for your valued feedback. Indeed, this is not the type of review that we like to see. We sincerely apologize for all the inconvenient that you encountered during your stay and we take the valuable feedback received seriously and looking into ways to improve in providing a comfortable and enjoyable stay for our guests, and thus constantly strive to maintain the highest standard of customer satisfaction. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay again soon. Best regards, Alex Mohd Rizal
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价位
US$50 - US$95 (基于标准间的平均价格)
位置
马来西亚联邦直辖区吉隆坡
客房数量
432
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