回复来自EQ Kuala Lumpur的General ManagerEQ Kuala Lumpur
2025年1月25日已回复
Dear Chris, Thank you for sharing your wonderful feedback following your recent stay at EQ Kuala Lumpur. We are thrilled to hear that Sam and Kai’s attentive service added a special touch to your stay. Your kind words will certainly be shared with them as they take great pride in creating memorable experiences for our guests. We’re also delighted that you enjoyed the stunning night views, luxurious design, and the attention to detail that make EQ a truly unforgettable destination. Thank you once again for your kind review. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Gerard Walker General Manager
回复来自EQ Kuala Lumpur的General ManagerEQ Kuala Lumpur
2024年12月28日已回复
Dear phonead34232bfdc2018, Thank you for taking the time to share your wonderful feedback on TripAdvisor regarding your recent stay at EQ Kuala Lumpur. We are thrilled to hear that you had such a positive experience during your visit. I’m delighted to know that all our team members provided you with professional and efficient service that impressed you. It’s great to hear that our staff responded promptly to your requests, such as delivering slippers and ensuring your food was served warm and with the same quality as in our restaurant. I’m particularly pleased to hear that you enjoyed the comprehensive breakfast options, including a variety of local cuisine, as well as the personalized service from our team members, who went the extra mile to assist with your travel plans. We truly appreciate your kind words and your intention to recommend EQ to your friends. We look forward to welcoming you back for another remarkable stay in the future. Thank you once again for your excellent feedback! Warm regards, Gerard Walker General Manager
回复来自EQ Kuala Lumpur的General ManagerEQ Kuala Lumpur
2024年10月14日已回复
Dear Wander08522703685, Thank you for taking the time to share your wonderful review with us. I’m thrilled to hear that you found your stay to be very comfortable and that you were impressed by the excellent service provided by Faruk at the pool. It is heartwarming to know that Faruk's professionalism and attention to detail made a positive impact on your experience. We take pride in maintaining our pool area to ensure a comfortable atmosphere for our guests, and it’s great to hear that you felt well taken care of. I will make sure to pass along your kind words and I bet he will be delighted to know that his efforts were appreciated. Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Gerard Walker General Manager
回复来自EQ Kuala Lumpur的General ManagerEQ Kuala Lumpur
2024年9月14日已回复
Dear Escape19740282972, We are absolutely delighted to receive your incredible review! Thank you for your kind words about your stay at EQ Kuala Lumpur. It’s wonderful to know that you experienced the best service and that you found our hotel to be perfect in every way. We are thrilled that our staff made you feel warmly welcomed and that our management team was able to coordinate effectively during your visit. We truly appreciate your enthusiasm for taking pictures at our hotel, and we’re looking forward to welcoming you back for your next stay. Thank you once again for your support. Warm regards, Gerard Walker General Manager
回复来自EQ Kuala Lumpur的General ManagerEQ Kuala Lumpur
2024年9月8日已回复
Dear Companion59981413270, Thank you for your wonderful review. We are thrilled to hear that you had a very nice stay at EQ Kuala Lumpur and that you were pleased with our service and facilities. We are delighted that our staff made an impression with their warm greetings in Chinese and their attentive service, including the friendly farewells after breakfast. I will be sure to share your kind words with Janice Hiew, as she is indeed a valuable member of our team who goes above and beyond for our guests. We’re also glad that you enjoyed the complimentary snacks in your room. Your recognition of the home-like feeling and considerate service you experienced means a lot to us! Thank you once again for your positive feedback. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Gerard Walker General Manager
Hi FatBarny23
Thank you for your question. I am trying to answer it as precisely as possible
When we were there we never experienced any busy times at the pool. If I try to put the term „busy“ in numbers then the most busy time was when we saw approximately 3 persons in the pool and approximately 8 on the chairs, cabanas and deck chairs around the pool. Compared to the size and the room numbers of the hotel I would not describe this as a „busy“ pool.
Hope that helps you to get an insight.
Best wishes
