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W Kuala Lumpur (吉隆坡)

210 条点评
在435家吉隆坡酒店排名第6
5 人正在查看该酒店
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在 吉隆坡 的 435 家酒店中排名第 6
地点
卫生与卫生
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免费高速WiFi
游泳池
有健身房的健身中心
酒吧/酒廊
机场交通
提供上网服务的商务中心
会议设施
Spa
免费上网
WiFi
网络
屋顶泳池
餐厅
提供早餐
自助早餐
池畔酒吧
宴会厅
会议室
礼宾部
无烟酒店
干洗
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210 条点评
3问答
0 个房间贴士

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+1
来吉隆坡前住了伊斯坦布尔W当时感觉特别失望,希望新开的W酒店能给到我惊喜!但是惊喜没给到惊吓确实有了! 入住之后进入房间发现桌台很脏,浴盆也脏,不敢相信这是一家新开业的酒店,于是叫来经理,经理看到后既没解释也没道歉,只说了句换房!那好吧,那就换吧!想着换了房间应该会好很多,可能是我想多了!换到新的房间卫生更差,地毯上还有装修时留下的建筑残渣,地板非常脏,感觉从来没有打扫过,最奇葩的是在窗户前的桌子上看到一个改锥还是电笔的,想必是装修完后没有认真打扫!并且新开的酒店有的灯已经开脱落,唯一值得肯定的前台和行李部的服务人员!其他真的没啥了!不多说了你们看图吧!
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回复来自W Kuala Lumpur的General ManagerWKualaLumpur
回复时间:2周前
Hello blank-xin, Thank you for talking the time to review W Kuala Lumpur, it is never a pleasure to know that we disappointed a guest but I am always grateful for constructive feedback so that we may learn and improve. I do notice on your remark about the room assigned during your stay and I apologise for this unacceptable shortcoming due to the cleanliness issue, I’ll personally work on these with my team to ensure an even better experience on your next stay with us. Thank you for candor this issue with us. Lastly, I’m delighted to know that we may welcome you again at W Kuala Lumpur. Please do not hesitate to contact me via Christian.metzner@whotels.com if I can be of your assistance in person, we’re always here for you if you need anything else. My team and I would very much like the opportunity to restore your faith in our hotel and team again. We value your feedback and will do whatever we can to make it up to you. Visit anytime. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
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是次我们一行5人到W酒店住,入住登记大堂设于8楼,私穏度不错。但前往住房楼层的升降机则有点像货䢂(据观察,这里的职员经常推货或其他设备在候䢂位经过,对候䢂住客引起不便,地毯会污糟) 房间设计很好,十分宽敞,但走廊是没有冷气。惟清洁工人的执房的表现只是一般。职员服务态度只是一般。最差试过两间房的匙咭同时失效,使到访亲人不能入房塲面十分尴尬。对一间五星级嘅酒店来讲,是一个严重嘅失误。最后还搞到论房的外籍人举起手机拍摄我和我嘅亲友,尴尬有冇面。 酒店早餐,大约二百几蚊一位,食物质素新鲜,但选择不是太多,餐厅嘅设计还可以。但没有太大惊喜。 酒店12楼应该有一个好细嘅泳池,应该系喺隔离间酒吧成日用嚟搞pool side party用的,小朋友游水时突然有类似干冰嘅白烟由泳池中间喷出。侧边啲人饮酒,食嘢,同埋有好多人喺度食烟,所以呢个泳池唔太适合一家大细去用。夜晚仲会开到劲大音乐,所以应该较为适合一啲年轻优皮一族使用。但泳池位置比到一个极大嘅惊喜我同屋企人,因为只要你站在泳池侧边,就可以拍到双子塔嘅夜景,完全唔使落楼下同人迫。另外酒店嘅位置都好近双子塔,系一个优点。 最后,我认为同区另外一间较为低级数嘅酒店...stripes值得推荐比大家,因为除咗价钱较为便宜,虽然房间比较细,但房间嘅清洁度很好,隔音亦做得唔错,最好系所有酒店嘅职员都系十分之有礼貌、诚恳及热情,比起其他大酒店这里的员工作态度真是十分杰出,使人有宾至如归嘅感觉!正!
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回复来自W Kuala Lumpur的General ManagerWKualaLumpur
2019年4月21日已回复
Hello Iman H, Thanks for taking the time to share your recent stay experience with us on TripAdvisor, much appreciated. Regarding our hotel location, you are right! We’re right next to the Petronas Twin Towers with the short walking distance. Furthermore, I do notice your comment about the sound proof and our service attentiveness and I am sorry that if it was a cause of disappointment. I have shared your review with the superior and our team… I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe. My apologies – please rest assured that this point will definitely become a focus of our ongoing training initiatives. I offer no excuses, we must simply do better. I’m thrilled to know that you have a great breakfast dining experience with us at Flock, W Kuala Lumpur. I continue to get great comments from our guests regarding the variety choice of foods during the breakfast. We try to please all palates and preferences. Once again, thank you for your review, we strive to exceed expectations 24/7 and we do take your comment seriously. Please contact me at christian.metzner@whotelsworldwide.com to discuss further. We value your feedback and will do whatever we can to make it up to you. My team and I would very much like the opportunity to restore your faith in our hotel and team again, I remain at your service. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
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好处: 毗邻双子塔及KLCC商场,十分方便。 有些酒店房间可以看到吉隆坡塔及双子塔,美景尽收眼底。早餐食物充足,食物还可以叫职员拿给你。 酒店装潢偏有活力及新潮,不是老少咸宜。比较适合青年人。夜晚会播放嘈吵而激烈的舞曲,老人可能会觉得十分滋扰。酒店房间甚至可以听到音乐的震荡。服务不是到达十分体贴的层级,未必适合要贴心服务的人。 整体而言,适合青年人及好玩的人入住。
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回复来自W Kuala Lumpur的General ManagerWKualaLumpur
2019年4月21日已回复
Hello Kai Ho M, Thanks for taking the time to share your recent stay experience with us on TripAdvisor, much appreciated. Regarding our hotel location, you are right! We’re right next to the Petronas Twin Towers with the short walking distance. Furthermore, I do notice your comment about the music sound, our hotel is known for its colorful scene and energetic nightlife – something we strive to communicate to guests prior to arrival. However, my team and I are looking into this issue seriously in order for us to deliver the best hospitality service to our guest during the stay. I’m thrilled to know that you have a great breakfast dining experience with us at Flock, W Kuala Lumpur. I continue to get great comments from our guests regarding the variety choice of foods during the breakfast. We try to please all palates and preferences. Lastly, I do notice on your remark about our service attentiveness and I am sorry that if it was a cause of disappointment. I have shared your review with the superior and our team… I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe. My apologies – please rest assured that this point will definitely become a focus of our ongoing training initiatives. I offer no excuses, we must simply do better. We strive to exceed expectations 24/7 and we do take your comment seriously. Please contact me at christian.metzner@whotelsworldwide.com to discuss further. We value your feedback and will do whatever we can to make it up to you. My team and I would very much like the opportunity to restore your faith in our hotel and team again, I remain at your service. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
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这酒店非常近吉隆坡双子塔, 而且是一个很大的酒店, 不论设施, 洁净度及时尚度都很好, 酒店员工也很有礼貌. 早餐选择较多, 而且也很好吃. 唯一就是出入酒店要小心电单车党抢劫.
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回复来自W Kuala Lumpur的General ManagerWKualaLumpur
2019年3月21日已回复
Hello ChanHin, Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time at W Kuala Lumpur and you like our hotel design. When you’re happy, we’re happy. Regarding our hotel location, you are right! We’re right next to the Petronas Twin Towers with the short walking distance. I’m happy to know that you enjoyed the stay with our room and glad to know that our Talents took good care of you during the stay. Furthermore, thank you for your compliments towards our breakfast at Flock, I continue to get great comments from our guests regarding the variety choice of foods. We try to please all palates and preferences. We do notice on your remarks and we have empathized to our Safety & Security team, definitely will pay attention on it. Thanks for candor this to us. Once again, thank you for your review on Trip Advisor…much appreciated! Please do not hesitate to contact me via christian.metzner@whotelsworldwide.com if I can be of your assistance in person. We’ll be here when you’re ready to come back. Visit anytime. Have a fab week. Stay Stylish, Christian Metzner General Manager W Kuala Lumpur
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+1
新开没多久的酒店,连Grab上直接输入都没有地址,而且感觉入住率也不是很高,晚上欢乐时光只有我和朋友,去酒吧也只有几个老外,不得不说塔景加干冰泳池真的大加分,晚上挺漂亮,但是白天看起来就塑料感非常的强,房间挺大的,而且有很大一部分用在了浴室里。还第一次见双人淋浴间。房间里的备品瓶子也太大了,跟小瓶矿泉水都差不多了。真的需要这么多吗?晚上欢乐时光的鸡蛋羹超级好吃,其他的就一般般,房间勉强看个塔景,里面各种灯光场景搞得还挺像那么回事的。床品什么的也还不错,欢迎礼物是一个星巴克店铺里随便能买到的那种杯子,上面印个W。其他感觉还好,但是总感觉酒店人不够的样子,不管是公务员人员还是顾客。酒店一直说自己满房了,但是为啥都碰不到人? 
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价位
US$168 - US$225 (基于标准间的平均价格)
位置
马来西亚联邦直辖区吉隆坡
客房数量
150
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