I planned to stay 2 nights at W KL when I reserved my reservation, to be honest I have stay couple of W hotels in Asia but this one doesn’t wow me at all, not to mention I just spent 6 nights at Langkawi Ritz Carlton ,so I was considering relocate my stay to another hotel , it was welcome coach DEEP’s professional service and hospitality to make me decide not short my stay , he provided me a nicer bigger room to make my stay more comfortable . 首先想说下吉隆坡周五的交通非常差，从机场到酒店竟然用了1.5小时，说实话酒店相比亚洲其他的一些W酒店来说并不算有多惊艳，中规中矩吧，所以当时决定要缩短入住搬去其他酒店，前台的 WELCOME COACH DEEP在得知我想要搬走后积极询问我原因，尽他所能的帮我找到一个姑且合适的房间让我入住，感谢他的帮助。
Hello 308yingg, Thank you for talking the time to review W Kuala Lumpur, it is never a pleasure to know that we disappointed a guest but I am always grateful for constructive feedback so that we may learn and improve. Furthermore, I do notice your comment about the music sound, our hotel is known for its colorful scene and energetic nightlife – something we strive to communicate to guests prior to arrival. However, my team and I are looking into this issue seriously in order for us to deliver the best hospitality service to our guest during the stay. We strive to exceed expectations 24/7 and we do take your comment seriously. Please contact me at Christian.metzner@whotels.com to discuss further. We value your feedback and will do whatever we can to make it up to you. My team and I would very much like the opportunity to restore your faith in our hotel and team again, I remain at your service. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
Hello blank-xin, Thank you for talking the time to review W Kuala Lumpur, it is never a pleasure to know that we disappointed a guest but I am always grateful for constructive feedback so that we may learn and improve. I do notice on your remark about the room assigned during your stay and I apologise for this unacceptable shortcoming due to the cleanliness issue, I’ll personally work on these with my team to ensure an even better experience on your next stay with us. Thank you for candor this issue with us. Lastly, I’m delighted to know that we may welcome you again at W Kuala Lumpur. Please do not hesitate to contact me via Christian.metzner@whotels.com if I can be of your assistance in person, we’re always here for you if you need anything else. My team and I would very much like the opportunity to restore your faith in our hotel and team again. We value your feedback and will do whatever we can to make it up to you. Visit anytime. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
酒店12楼应该有一个好细嘅泳池，应该系喺隔离间酒吧成日用嚟搞pool side party用的,小朋友游水时突然有类似干冰嘅白烟由泳池中间喷出。侧边啲人饮酒，食嘢，同埋有好多人喺度食烟，所以呢个泳池唔太适合一家大细去用。夜晚仲会开到劲大音乐，所以应该较为适合一啲年轻优皮一族使用。但泳池位置比到一个极大嘅惊喜我同屋企人，因为只要你站在泳池侧边，就可以拍到双子塔嘅夜景，完全唔使落楼下同人迫。另外酒店嘅位置都好近双子塔，系一个优点。
Hello Iman H, Thanks for taking the time to share your recent stay experience with us on TripAdvisor, much appreciated. Regarding our hotel location, you are right! We’re right next to the Petronas Twin Towers with the short walking distance. Furthermore, I do notice your comment about the sound proof and our service attentiveness and I am sorry that if it was a cause of disappointment. I have shared your review with the superior and our team… I confess that none of us took any pleasure or pride in reading and reviewing the issues that you describe. My apologies – please rest assured that this point will definitely become a focus of our ongoing training initiatives. I offer no excuses, we must simply do better. I’m thrilled to know that you have a great breakfast dining experience with us at Flock, W Kuala Lumpur. I continue to get great comments from our guests regarding the variety choice of foods during the breakfast. We try to please all palates and preferences. Once again, thank you for your review, we strive to exceed expectations 24/7 and we do take your comment seriously. Please contact me at christian.metzner@whotelsworldwide.com to discuss further. We value your feedback and will do whatever we can to make it up to you. My team and I would very much like the opportunity to restore your faith in our hotel and team again, I remain at your service. Your sincerely, Christian Metzner General Manager W Kuala Lumpur
