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5元素酒店 (吉隆坡)
The 5 Elements Hotel

397 条点评
在386家吉隆坡酒店排名第131
关于
地点
卫生与卫生
服务
优惠度
酒店设施
免费高速WiFi
餐厅
残障通道
含早餐
精通多国语言服务人员
提供早餐
会议室
客房特色
无烟房
空调
家庭房
吸烟房
套房
酒店信息
酒店风格
位于中心地带
中档
酒店星级
点评及其他
397 条点评
218 张照片
26问答
0 个房间贴士
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我和妻子在这家酒店住了三天两晚。我发现酒店评级属于一般水平。接待区平淡无奇。尽管酒店员工亲切而有礼貌。尽管有点小但房间干净整洁比预期要好。没有提供饮水,直到要求了才给。房间里没有熨斗,熨衣板和储物柜。早餐仅提供当地风味的食物,种类少。唯一的加分点是离石油双塔、中央市场和唐人街购物区近。这绝不是个物有所值的酒店。
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回复来自5元素酒店的ManagerThe5ElementsKL
2018年10月23日已回复
Dear Prominparalkar, Thank you for your candid feedback. We are disappointed to learn that you did not enjoy your stay with us. I believe that you have also left us a review on Booking.com under the same name, to which we have also replied. If that reviewer was indeed you, as you have rated your stay as "pleasant" on Booking.com, we hope you still had an overall pleasant stay with us despite the service shortfalls you mentioned here on Tripadvisor. Your feedback regarding our reception area and the space of our room is well noted by our management team. We offer our guests two bottles of complimentary drinking water for each room, and we are sorry to hear that you had to request for it when it should have been provided in the room. We will take this opportunity to train our housekeeping team and review our inspection process to prevent future recurrences. We currently do not provide iron, ironing board and locker in our room. However, iron and ironing board is provided upon request, and will be delivered to your room by our housekeeping team. Safe box is available at our front desk, and you may contact our front desk team for assistance. We sincerely apologise if this was not properly communicated to you during your stay and for any inconvenience caused. We try to offer an array of options consisting of both Western and local Malaysian flavours to suit all our guests' palate, but we regret that our breakfast fell short of your expectations. Please rest assured that we have conveyed your feedback to our restaurant team so that improvements on the menu can be sought. Despite the shortcomings, we are glad that you enjoyed the service provided by our front desk team and that the cleanliness of our room met your expectations. We are also happy that you liked our central location in Chinatown, due to our close proximity to many tourist attractions. Thank you for staying with us. We sincerely hope to have the opportunity to welcome you back for a much improved stay experience in the future . Kind regards, Frankie Ng Hotel Manager
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位置很棒。在Gokl公共汽车的紫线附近,这是免费的。房间很干净,但是第二天,我能闻到烟味,我相信烟味来自于同一楼层的其他房间。舒适的床,宽敞的房间。注意,房间里没有牙刷、牙膏和卧室拖鞋。早餐很棒。两天的菜单都不一样。有烤面包,三明治,裸条汤,炒饭,炸粉丝,煎饼,香肠,鸡蛋,烤豆,咖啡和茶,橘子和荔枝甘露酒。淋浴/厕所都很好,没什么可抱怨的。总的来说,我出的钱很值得。
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回复来自5元素酒店的ManagerThe5ElementsKL
2018年10月1日已回复
Dear JoyFoo,   Thank you for giving us the immense pleasure and honour of hosting you, and for letting us know that you had a pleasant stay with us! We pride ourselves on offering the best value for money in the industry, and we truly appreciate your kind recognition of our efforts. It is delightful to learn that our central location offered you easy accessibility to Go KL City's free bus service, and that our room met your expectations. We plan our breakfast buffet menu to offer an array of options consisting of both Western and local Malaysian flavours to suit all our guests’ palates. Thank you for your kind comments on our breakfast and for noting on the variety of selections available on different days. We regret that your stay was marred by the cigarette smell from neighbouring room. We are pleased to inform you that we have recently adopted a non-smoking policy and smoking is prohibited at all places in our hotel including room and lobby. Please also rest assured that we have taken your feedback on board about our bathroom and hotel amenities and we will continue to work on elevating our services. It has been our utmost pleasure being of service to you, and we sincerely hope to welcome you back soon for many more memorable experiences.    Follow us on Facebook or Instagram @The5ElementsKL for our latest news and deals! Kind regards,  Frankie Ng Hotel Manager
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住在这里很好,而且物超所值。从酒店步行1分钟就能到唐人街。弗兰基先生和酒店工作人员按照我的要求提供了服务,非常耐心,说话态度很友好,看到酒店附近有很多美食。这是一个地理位置很好的酒店且价格合理,下次我还会预订这家酒店的。
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回复来自5元素酒店的ManagerThe5ElementsKL
2018年10月1日已回复
Dear Sunshine175650, Thank you for giving us the immense pleasure and honour of hosting you and for sharing your review with us! We are truly ecstatic to hear that you enjoyed our location and the services provided by our team, and that you found us to be value for money. We are glad that you found our central location in Chinatown convenient for you to walk to the market, as the thriving street market scene here is something not to be missed! We hope you had a great time exploring the abundant variety of local food nearby, which is what Chinatown is most famous for. Your heartwarming compliments about our staff is greatly appreciated, and will certainly encourage us to always go the extra mile to create a comfortable and memorable stay experience for all of our guests. Thank you for your kind recommendation. It has been our utmost pleasure being of service to you, and we sincerely hope that The 5 Elements Hotel would be your choice of accommodation again on your next visit to KL! Follow us on Facebook or Instagram @The5ElementsKL for our latest news and deals! Kind regards, Frankie Ng Hotel Manager
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在这里住了两晚,要了一间客房,里面需要的设施都有,住得很舒适。淋浴区域有点狭小,没有帘子遮挡,导致洗手间地板上全是水。电源插座不太牢固,不过用着没问题。有两扇窗户,能看到街景和地平线。床和枕头干净而舒适。酒店旁边就有美食大排档,步行5分钟就能到巴刹安瑟尼轻轨站(Pasar Seni LRT Station)。推荐这家酒店。
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回复来自5元素酒店的ManagerThe5ElementsKL
2018年10月1日已回复
Dear Fangqi_A, Thank you for your kind review and recommendation! It is with great pleasure to read that our facilities and bed provided you with a comfortable stay, and that you enjoyed the view of the city from your window. We are glad that our central location in Chinatown offered you the convenience to explore the local food and access public transportation within walking distance. We are sorry to hear about your less than ideal experience with our shower and power socket. Please rest assured that your feedback is well noted by our management team so that improvements can be sought. Our housekeeping and maintenance team will be working together to improve on inspection to ensure that all facilities in the room are in order. Thank you for giving us the great privilege and pleasure of hosting your stay in KL. We sincerely look forward to having you back again as our guest soon! Kind regards, Frankie Ng Hotel Manager
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酒店在唐人街中段街区,街区所有的美食和购物店都令人惊叹:)。酒店员工非常乐于助人,非常友好...我们下次肯定还会住这里...我们过得很开心,强烈推荐这家酒店哦。
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回复来自5元素酒店的ManagerThe5Elements
2018年7月25日已回复
Dear LisaGerzina, Thank you for the 5-star review! We are thrilled to learn that you had a pleasant stay with us and enjoyed our warm hospitality. Your kind compliments will certainly fuel our passion to always strive to go the extra mile for our guests. We are glad that you found our central location convenient and had an enjoyable time exploring Chinatown KL, a place popularly known as a budget food and shopping haven. We sincerely thank you for your high recommendation of our hotel and we look forward to welcoming you back soon for more comfortable and enjoyable stay with us! Kind regards, Frankie Ng Hotel Manager
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相册类别
所有照片旅客客房和套房餐饮泳池和海滩
14階ツインルームの窓からタワーが見えました。
Номер отеля
Double room
Room bathroom
Room 1309 - This is a room on the higher "Deluxe" floors.
上一页
Does the hotel has valet parking?
No valet parking.
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Do the rooms have a mini-fridge?
Hi mkrh and 2jerome, Yes we have a mini fridge in all our rooms. Please do not hesitate to contact us directly should you require further assistance. Thank you! Kind regards, The 5 Elements Team
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Hai, i want to ask, do you have extra bed? thankyou
Hi Hanifa D, Thank you for your question. Yes we do provide extra bed and is chargeable. Please do not hesitate to contact reservation for further assistance. Thank you! Kind regards, The 5 Elements Team
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Does this hotel has own car park? If no park 3rd party how much rate?
Yes. This hotel have car park, but you must pay RM 5 each entry. And get the coupoun from reception
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Does this hotel has own car park? If no park 3rd party how much rate?
As mentioned in my post. They don’t have a car park . They share it with another building and will cost a flat rate of $5RM. Hope this helps
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11
价位
US$26 - US$92 (基于标准间的平均价格)
位置
马来西亚联邦直辖区吉隆坡
客房数量
104
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