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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur (吉隆坡)

749 条点评
在397家吉隆坡酒店排名第104
旅客 (620)
360
全景 (26)
泳池和海滩 (122)
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地点
卫生与卫生
服务
优惠度
酒店设施
免费高速WiFi
游泳池
餐厅
有健身房的健身中心
客房送餐服务
含早餐
会议室
会议设施
室外游泳池
宴会厅
干洗服务
托婴服务
提供上网服务的商务中心
无烟酒店
机场接送
桑拿
残障通道
洗衣服务
门房服务
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客房特色
套房
家庭房
小厨房
微波炉
无烟房
空调
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749 条点评
856 张照片
17问答
0 个房间贴士
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我和大儿子在这家Swiss Garden Residences的一套宽敞的两室公寓里住了一个星期。公寓非常舒适,有一个小厨房(仅配有微波炉和沏茶/咖啡设施和冰箱)。空调很好,客房每天打扫/很干净。酒店设有一个超棒的游泳池(很少有其他客人使用)和一个完整的健身房,一个完整的健身房,餐厅和儿童娱乐区。酒店附近是著名的亚罗街(吉隆坡最好的“美食街”),从我们的住处步行很短。我们倾向于在亚罗街餐厅用餐,包括早餐——有些餐厅24小时营业。这家酒店距离吉隆坡一些最好的购物区仅有很短的出租车车程,我们一定会再去那里的。
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在爱彼迎艾凡的公寓(Evan's Mansion air bnb)住了一晚。温馨舒适的小型公寓可供4人入住,享有27楼的美景。适合短期住宿。可进入附近有成功时代广场和燕美地区寻找食物。
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前台只有一名工作人员办理业务,态度不好,当我们询问为什么我们的房间都到了下午3点还没有准备好时,气势汹汹的。 这一幕发生在我们排了很长队伍之后。 我们感到并不受欢迎,对酒店的第一印象很差。 房间还可以,但有尘土。
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回复来自The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur的ManagerSGHRKL
回复时间:4周前
Dear marilyne2375, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken note of the issues mentioned and we apologized for the inconvenience caused. Rest assured we will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager
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不要入住那里!非常粗鲁的员工,住所里没有任何有用的指示。不干净,我们一遍又一遍的叫服务员打扫同一个房间。房间里的空调滴水。一个房间里的淋浴头不见了。一部电梯坏了有两天了。我们不得不在前厅里走三遍才搞清楚哪里是早餐区域,最后发现是在旁边的一座建筑里。我们得到的唯一帮助是来自瑞士花园酒店的导游而不是住所。我们每次离开酒店回来的时候都要重新连接无线网,他们不得不给我们新的无线网密码。房间电话不工作。还有很多很多...太可怕了!
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回复来自The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur的ManagerSGHRKL
2018年11月1日已回复
Dear Stephchebly, Thank you for taking the time to share your rating. Is there anything we could do to make it right for you to get 5* (star) rating? and we would like to take this opportunity to extend our sincere apologies for the inconvenience caused. Would you please to share your booking number, date of your stay, booked from which agent (Airbnb) and contact us through email at wendy.steinhardt@shrkl.swissgarden.com in order for us to investigate this more further. Rest Assured, your valuable feedback has been disseminated and we have immediately set about to review the ways to overcome this issues so that the overall experience of our guests can be improved. We do hope that you will give us second chance to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt Guest Experience Manager Swiss-Garden Hotel & Residence Kuala Lumpur
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酒店地理位置很棒,靠近很多地方。10分钟步行距离可以到达主要购物中心。房间很舒适,很宽敞。早餐很普通,员工很友好,很乐于助人。我的房间出了点问题,但酒店总经理亲自处理了我的问题。直到最后一天他都很乐于助人。
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回复来自The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur的ManagerSGHRKL
2018年11月1日已回复
Dear Ali, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve for all associates in Swiss-Garden. And thank you for staying with us. We do hope you will return back here sometime when travels brings you to Kuala Lumpur. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager
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TripAdvisor 独家授权的专业照片The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
The Two Bedroom Premier at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
TripAdvisor 独家授权的专业照片The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
The Two Bedroom Premier at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
TripAdvisor 独家授权的专业照片The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
The Two Bedroom Premier at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
TripAdvisor 独家授权的专业照片The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
The Two Bedroom Premier at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
TripAdvisor 独家授权的专业照片The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
The Residence Suite at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
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Hi, I want a quotation for 6nights stay included breakfast.. With a room for 2 with bathtub or jacuzzi.. Regards, Amrit Mauritius
Hi Amrit, Thank you for your enquiry to Swiss-Garden Hotel & Kuala Lumpur Please drop by an email for more further information to our main Swiss-Garden website reservations department. Thank you.
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Sorry for asking..but there is halal food serve at breakfast..
Yes, we served halal food during breakfast.
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Just cross the main road and within walking distance, there are hubs for supermarkets in the Bukit Bintang area, such as: The Sungei Wang, The Berjaya Times Square, Lot Ten and many others. Enjoy your shoppings!
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Hi 2014wtraveller, Thank you for your message and interest in our property. Regarding your question, as long as your room booking goes through to our official Swiss-Garden Hotel & Residences Kuala Lumpur, yes we do provide complimentary slippers in the room. We also provide complimentary shuttle service which are limited for our guest only and the schedule are as below; One way transfer from Hotel to KLCC, Pavillion & Bukit Bintang @ 10.30am / 2pm / 4pm Hotel to Chinatown @ 8pm with an option to pick up from Chinatown to Hotel back @ 10.45pm We normally will advice our guest to reserve the seats in advance as there are limited seats per trip. Hope this answers your question and we wish you a pleasant day ahead. Kind regards, Dzarul Hafiz Azwar Guest Experience Manager
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Hi 2014wtraveller, Thank you for your message and interest in our residential units. Yes, we do provide daily housekeeping services including changing the towels and replacing toilet papers too. Unfortunately, we do not provide washing machine in our residential units. Alternatively, we do provide in-house laundry service. Kind regards, Dzarul Guest Experience Manager
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价位
US$45 - US$135 (基于标准间的平均价格)
其他名称
the residences @ swiss-garden hotel and residences
位置
马来西亚联邦直辖区吉隆坡
客房数量
478
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