Dear Ryan C, Thank you for sharing your string of compliments with us on TripAdvisor following your recent stay. We are delighted to know that you had wonderful experiences with us and thank you, for making us your preferred hotel in the city. We endeavor each day to exceed the expectations of our guests and create an indelible experience. We are humbled by your kind words of appreciation for our team; they indeed are our biggest assets. Your words of appreciation will only motivate us further to deliver a higher level of personalized service. I will be sure to share your kind words with our associates to spur them on to greater heights. The team and I look forward to welcoming you back in the not too distant future for another memorable holiday should your travels bring you back to the city. Warm regards, Paul Cannings General Manager
Dear NoCountryForOldMan, Thank you for taking the time to leave us a review. With regards to the rooms, please accept our apologies for the inconveniences you have faced and consider this an aberration from the normal standards. Your feedback has been shared this morning with our team and we have already begin to action the items you mentioned. Also, we are delighted that you enjoyed our Olympic sized pool and had a fantastic time by our Gazebo poolside bar. We are lucky enough to have one of the largest hotel pools in the city and we hope other aspects of your stay with us was an overall positive one and we look forward to welcoming you back for an improved stay in the future. Warm Regards Paul Cannings General Manager
Hi MP J, our apologies for the delay in responding as I'm only reading this now. You may drop us a message through our official Facebook page and we will revert to you there. Thanks.
