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Bourbon Alphaville Hotel (巴卢韦利)

旅客 (142)
客房和套房 (40)
餐饮 (3)
卓越奖

关于

在 巴卢韦利 的 11 家酒店中排名第 2
地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
游泳池
餐厅
免费高速WiFi
客房服务
有健身房的健身中心
会议室
会议设施
公用Wifi
室外游泳池
干洗服务
提供上网服务的商务中心
无烟酒店
桑拿
残障通道
洗衣服务
温水浴池
精通多国语言服务人员
门房服务
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客房特色
小吧台
空调
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
商务
722 条点评
3问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
主要的三部电梯不到20层楼以上......只有服务人员和客人共用的小型服务电梯......毛巾有洞......床上用品和家具一样过时......
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回复来自Bourbon Alphaville Hotel的Gerente geralRedeBourbon
回复时间:5周前
Dear customer, thank you for taking the time to review the Bourbon Alphaville Business Hotel on TripAdvisor. We apologize for the inconvenience you experienced with us. Due to the heavy rains, we ended up having problems with the elevators but we are already looking for improvements to avoid this type of problem. We are constantly looking to improve our services, so we thank you for your feedback. We would love to be able to count on your hosting again. Sincerely, Rodrigo Aquino, General Manager.
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酒店位置绝佳,很适合我商务出行的目的,这也是我选择这家酒店的主要原因。酒店设施稍显陈旧。由于房间地毯的味道使得这点特别明显。但是这里的员工非常热情友好。
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回复来自Bourbon Alphaville Hotel的GerenteRedeBourbon
2018年3月1日已回复
Dear Customer. Thank you for rating Bourbon Alphaville on TripAdvisor. Our main objective is to provide quality services and ensure our costumers satisfaction. I'll personally align your issues with our team. I hope to have you back again. Regards, Thiago Santos, General Manager.
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总的来说:房间、食物、服务都不错。但是酒店完全没有处理情况,一群大声嘈杂的酒店住户在凌晨一点半的时候决定开始派对,伴随着唱歌、尖叫等等。尽管打了几个电话,我们的要求一点都没有被做到。值班的经理和保安只是让那群人安静,但是几分钟后派对又继续以最好的方式继续了。非常失望。
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回复来自Bourbon Alphaville Hotel的GerenteRedeBourbon
2017年11月30日已回复
Dear Customer, Thank you for rating Bourbon Alphaville on TripAdvisor. I'm sorry the issue mentioned disturbed your experience with us. I aligned with our team the procedures expected to be done in this kind of situation. Our main objective is to reach the customer satisfaction, then I hope to have you back to have new positive experiences with us. Regards, Thiago Santos, General Manager.
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入住感非常好,除了电梯问题,三台只有一台在工作,由于酒店的房间数量很多,所以这是个大问题。我建议对电梯进行维护保养。
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回复来自Bourbon Alphaville Hotel的GerenteRedeBourbon
2017年11月30日已回复
Dear Mr. Marcello, Thank you for rating Bourbon Alphaville on TripAdvisor. I'm sorry the issue mentioned disturbed your experience with us. I discussed the issue with the accountable department and they ensured me it was a specific issue already solved. We hope to have you back soon. Regards, Thiago Santos, General Manager
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酒店不错,挺舒服的,就是网络有点慢,早餐的种类也是一成不变。我向前台要密码解锁NC-17的电影,但是他们说没有密码,而且洗衣服务也很贵
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与这家酒店合作收集的点评
回复来自Bourbon Alphaville Hotel的GerenteRedeBourbon
2017年4月5日已回复
Dear Guest! To us, it is always interesting to receive new reviews and we would like to thank you for choosing Bourbon Alphaville during your visit to the area. We strive to provide comfort, in addition to attentive services. Regarding the internet, we have noticed that sometimes issues occur due to the settings used in the devices. Sometimes, this can cause a delay when users try to open certain websites, for example, or make the connection slower. I’d like to point out that our connection is the fastest among the local hotels, and that an IT technician is available at the hotel upon request to the front desk. Regarding the breakfast, I will take your feedback to the appropriate department to discuss possible improvements. We hope to see you again soon in our hotel. You will always welcome here! Sincerely, Marcelo Tomatis, General Manager.
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上一页
价位
US$52 - US$106 (基于标准间的平均价格)
其他名称
bourbon alphaville business hotel barueri
位置
巴西圣保罗州巴卢韦利
客房数量
200
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