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Ckamur Atacama Ethno Lodge & Spa (圣佩德罗-德阿塔卡马)

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埃尔洛阿机场88 公里
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59 条点评
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这些点评为英文的机器翻译。 显示机器翻译?
这家酒店是完全不负责任的,让我们无家可归。我们乘坐出租车到了不知名的城镇外面的酒店。酒店关闭,门被锁,没有人在那里。这是在一天的中间而不是一些随机时间。我们打电话和发短信,但没有人回答。门上没有任何注意事项。没有! !我们被困在不知名的地方。怎么会有人经营这样的酒店?我们没有联系到第二天,甚至没有通过酒店,但通过预订。 COM。他们告诉我们酒店因熏蒸而关闭。 。 。毛。我不知道这个地方的交易是什么,但即使你有紧急情况需要关闭,你至少可以提前告诉我们,以便我们做出其他安排。至少在门上留言说明。不要只是锁住你的门,让你的客户像这样挂。
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我的住宿非常棒。工作人员非常善良和温柔。您在酒店看到的一切都遵循可持续发展的原则,房间非常舒适。早餐非常灵活(如果你有预定的旅行,他们会为你准备一些东西,所以你在路上吃东西)。
管理它的人是当地人(Lickanantay),这意味着当你选择Ckamur时会产生社会影响,因为你保留了他们的文化。
正如我所说,房间干净舒适。事实上它并不在市中心,因此它非常特别适合考虑星星和夜晚本身,非常浪漫。但是如果你想去那里,你可以随身携带他们的班车。
如果可能的话,我会每年回到它,感受到令人难忘的热情接待和服务。
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Ckamur绝对超出了我们的预期。在抵达之前,我们不确定房间的互联网,热水和温度有多好,但它们都很棒!壁炉加热房间非常快,营造出非常好的氛围。虽然Ckamur远离城镇,但酒店提供往返城镇的交通服务。工作人员总是非常乐于助人和乐于助人。
我建议的唯一改进是在房间里有更多的光线用于夜间写作或阅读。
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回复来自Ckamur Atacama Ethno Lodge & Spa的Director de RecepciónCkamur2020
2018年6月5日已回复
Hello Alix! Thank you very much for choosing us as your place to stay in San Pedro de Atacama! It is very nice to hear from you, we hope you soon have the chance to return to visit our extensive desert. We are working hard to improve the inside lights of our Kuppas, thank you very much for leaving your comments, these help us to improve our work and service every day. Best regards, Carlota and Ckamur Atacama Team♥
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不要被酒店的位置或靠近距离城镇几公里的地方以及人迹罕至的地方推迟。这是一个避风港,非常宁静,拥有梦幻般的客房,非常周到和乐于助人的工作人员,以及每当您需要进入城镇时的免费班车。可爱的早餐也是。
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回复来自Ckamur Atacama Ethno Lodge & Spa的Director de RecepciónCkamur2020
2018年1月16日已回复
Mr. Laverty, Thank you very much for choosing us as your place to stay in San Pedro de Atacama! We really hope you come back soon to our desert, Kind regards, Carlota.
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我相信评论是赞扬或提供建设性的批评,我会尽力使这篇评论保持积极和建设性。
首先,这家酒店很漂亮,房间很漂亮,墙壁由火山岩制成,淋浴由当地河流的鹅卵石制成。星星令人难以置信,非常安静。然而,这家酒店可能是我住过的最令人失望和令人沮丧的地方。令人沮丧的是,所有的辛勤工作都已经完成,这是一个完全独特和完全美丽的建筑,但客户服务,缺乏对客人的考虑,以及缺乏员工意味着什么可能是我最好的地方之一曾经留下来,是一个巨大的失望。
我们在蜜月期间住了三个晚上。在阿塔卡马沙漠中看到星星总是我们的梦想,这家酒店似乎是最完美的选择。在前两天,接待处几乎没有人。我们在接待处响了铃
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回复来自Ckamur Atacama Ethno Lodge & Spa的ManagerCkamur2020
2018年1月15日已回复
Dear Claire, We appreciate the time it took to leave us your comments and we apologize for the delay of our response, we were working hard to review the comments of our guests during the 2017 period, which, in general, were positive, except for their particular case, for the which we offer our sincere apologies and thanks, since we have been able to improve our service from your appreciations. It also took us to while to answer since we were reviewing the comments that you left us, especially regarding the discount that we offered; * In your reservation (booking.com, reference number 1695406676) you had an account to pay of 720 or $ 460,800clp, I personally offered a discount of 50% of one night (USD 120 or $ 76,800). The final account was paid in Chilean pesos and is equivalent to $ 384,000clp instead of the original $ 460,800clp to be paid, according to voucher 011872, (operation number 000562). Do not forget that in the same way our team offered to wash all their clothes for free, and not only the one that was used that night, but 8.5kl in total according to the service command code L-SH1 112. * Regarding the dinner service offered by our Lodge, the variety of meats are 4: beef, chicken, lamb & salmon and it was clarified that it can be accompanied with what the hotel offers daily; rice, puree, salad, etc. The menu of 3 plastos (entrance, fund and dessert) has a value of USD11 or 7.000clp per guest. * Could you indicate where in your room you found tape? since we have reviewed room 1 (in which you stayed) like all the others and we have not found it, if you have a photo, please send it to make the corresponding improvements. * The water is replenished daily in the rooms as guests were asked to fill the bottles with bottled drinking water available free of charge in the common areas of our Lodge, with the purpose of reducing the use of plastic. *During the day we use a solar system that allows us to heat the water that goes to the rooms and during the night we use a boiler-reinforced system, we always provide hot water. If in your opinion it was not, I apologize and also ask you that for a next time, in any hosting system, you can call immediately to solve the problem at the moment. *Unfortunately we do not provide a minibar in the Kuppas / Rooms because there are built in an ecological way and the extra use of energy could cause constant power cuts. At the request of our guests we have a varied cellar available, you just have to call the reception number to request it. Again we regret not having met your expectations, we will continue working for responsible and sustainable tourism in San Pedro de Atacama, Thanks for your coments, its help us a lot as a team! Kind regards,
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US$250 - US$261 (基于标准间的平均价格)
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智利安托法加斯塔大区圣佩德罗-德阿塔卡马
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