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兰达度假 (兰塔岛)
Lanta Resort

418 条点评
在90家兰塔岛酒店排名第55
旅客 (330)
360
全景 (10)
客房和套房 (184)

关于

在 兰塔岛 的 90 家酒店中排名第 55
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
免费停车
餐厅
免费高速WiFi
酒吧/大堂
客房服务
含早餐
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
机场接送
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
客房内冰箱
小吧台
空调
套房
家庭房
无烟房
酒店信息
酒店风格
中档
家庭度假村
酒店星级

位置

全屏
418 条点评
513 张照片
7问答
0 个房间贴士

点评

旅行者评分
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  • 124
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  • 56
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  • 中文(简体)
在这里住了六天,发现房间又大又干净。床有点硬,但睡起来没问题。我们有一个游泳池,这非常好,让我们有了一个可以坐在外面晒太阳的地方。空调也得很好,工作的时候很安静。有一个很大的卫浴间,里面的淋浴房很棒。早餐非常干净,是很好的选择,所有的工作人员都很友好。如果你步行5分钟到海滩,那里是一个有很多吃的和娱乐的好地方。如果在亚特兰大,一定会再待在这里!
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回复来自兰达度假的ManagerLanta2019
2019年2月25日已回复
Dear Khun Ian S, Thank you for posting your comment on TripAdvisor.com We were very happy to read your review and are glad that we could contribute to making your trip to the Lanta Island a great experience. It is very pleasing to read that you enjoyed the service offered by our team member. Personalized service is of great importance to Lanta Resort, and we invest heavily into training to ensure every guest feels special. Thank you for taking the time to appreciate this service. Your feedback has been shared across the whole team, who are equally delighted to have received such positive comments. Thank you once again for choosing to stay with Lanta Resort. I personally look forward to an opportunity to welcome you back to Lanta Resort in the near future. Sincerely, Lanta Resort!
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一张很不舒服的硬床。WI-fi非常慢,只能在3台设备上使用。房间里4个人只有一把钥匙。空调非常吵。电视是很老旧,缺乏HDMI / USB接口。优点:地理位置好,有游泳池。早餐还行。
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回复来自兰达度假的ManagerLanta2019
2019年2月10日已回复
Dear Khun LukasS2084 our Valued Guest, Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience at our Resort. Thank you for recognizing the team members from this department for their commitment to our high standards. I appreciate your comments regarding Wi-Fi, Bed Quality. I would like to reassure you we have investigated since receiving your feedback. We are confident this will help us to avoid the same incident from occurring in the future. Once again, thank you for taking the time to share your experience at Lanta Resort. I trust we will have the opportunity to welcome you back to our hotel in the near future. Sincerely, Lanta Resort!
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就这些钱而言,你可以获得更加更加好的住处!没有WiFi!没有双人床!闻起来像老房子里的味道!同意之前所有不好的评论。给家庭和老人入住的E区就在嘈杂的街道旁。永远不会向任何人推荐这家酒店!
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回复来自兰达度假的ManagerLanta2019
2019年2月2日已回复
Dear Khun 139Mindaugas, Thank you for sharing your feedback. We have taken note of your comment, which we regard as very serious, and would like to take this opportunity to apologize for the unpleasant experience you had at our hotel. Your feedback has been brought to the attention of the Manager on Duty who was in charge at the time, and we are taking the appropriate measures to provide additional training to our staff.
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嗨,我们是来这里度假的。这地方破旧不堪,乱七八糟。急需翻新。房间很大很干净,但仅此而已。我们留在这里过新年,他们坚持要我们和孩子们吃一顿强制性的晚宴。300英镑一份的普通自助餐,没有太多其它的东西。我们订房的时候都没谈过这种事情。记得一定要去别的地方投宿。不过话说,兰达还是很美的!
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回复来自兰达度假的ManagerSalesmarketing L
2019年1月10日已回复
Dear Khun IanHambleton, Greeting from Lanta Resort! Firstly, allow me to apologize on behalf of everyone at Lanta Resort. We love what we do, and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past, but you have my personal commitment to find ways to improve the way our staff serves each and every customer. I do hope you don’t judge the entire hotel by this one experience. We strive to do just one thing. Create Positive Human Connection. Feel free to reach out to me directly if you ever have any questions or comments, or if there is anything, we can do to help remedy your experience. Until then, please receive my most sincere apologies on behalf of everyone on the team. Sincerely, Lanta Resort
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我是通过安可达预定的这家酒店,可是到店以后他们还多刷了我信用卡8000泰铢。说这是什么晚会费用,可是我在安可达网上根本就没有看到这个什么晚会。他们用很小的字体写了一个通知,这样你根本就注意不到。我打电话给预定中心的时候,那边就单纯说是我自己的问题,简直就是强盗。我再也不会来这家酒店了,也不会再去安可达预定酒店,谁让他们这样偷偷添加费用。太差劲了!
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回复来自兰达度假的ManagerSalesmarketing L
2018年12月26日已回复
Dear Khun Salehi Ali, Thank you for sharing your feedback. We deeply regret that you have had an unpleasant booking process experience before you staying at Lanta Resort. We have taken note of your comments, which we regard as very serious. We look forward to welcome you at Lanta Resort. Sincerely, Lanta Resort!
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价位
US$32 - US$165 (基于标准间的平均价格)
其他名称
lanta hotel ko lanta
位置
泰国甲米府兰塔岛
客房数量
182
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