Dear Sir Thanks to give us chance to serve you & also for your valuable comments. Just we would like to clarify that please rest assured we never degrade to our guest. We know your importance & your satisfaction is the key of our business. Regarding room category it was your choice only. You were looking for one twin bed room on arrival while there is no twin bed room in deluxe room category. We showed you room in semi deluxe twin bed on our request & you agreed to stay in that instead of deluxe double bed rooms. We were tried to make a comfortable stay for you but result, we got negative feedback & you degrade our property unnecessarily. From our side we did our best but instead of appreciation you degrade our property which is in fact injustice with us! But being guest you are always right. Hope you will understand our concern & will give us chance to serve you again.