Dear Guest, Namaste! Thank you very much for reaching out to us. I am very sorry to learn of your experience at ITC Maratha. The entire team at ITC Maratha joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned department. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
Dear Guest, Namaste! We are truly gratified by your generous compliments as it motivates us further to strive to serve you better. It is heartening to note that services provided by the team were appreciated by you. The team joins me in thanking you for gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
Dear Guest, Namaste! Thank you so much for taking the time to detail your wonderful experience on this forum. We are glad to know that the warm gesture of our guest relations team added fond memories to your stay at ITC Maratha. We would like to thank you for specially highlighting the efforts of Ms. Amanda and Ms. Pooja; it was our pleasure to have been of service to you. Once again, thank you for your kind comments. It would definitely be our constant endeavour to craft many such memorable experiences for our esteemed guests. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
Dear Guest, Namaste! Thank you so much for reviewing your experience on this forum. We are pleased to know that your stay was made exceptional by the personalised services of our associates. We are proud of our associates and the efforts they put into ensuring that all the guests have a pleasant and memorable experience at ITC Maratha. The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha
Dear Guest, Namaste! We thank you for your wonderful testimony of the excellent services you received during your last visit to our hotel. Delighted with the fact that our warm hospitality and impeccable retreats made your stay memorable. Our team in the kitchen works hard to please guests with delicious and diverse culinary fare and we are glad that you were impressed with their expertise. I shall certainly share your kind words of appreciation with Ms. Hira and Ms. Pooja. Thank you once again for commending our services on this forum. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha