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加尔各答凯悦酒店 (加尔各答(亦写作“Calcutta”))
Hyatt Regency Kolkata

旅客 (706)
客房和套房 (214)
视频 (2)

关于

在 加尔各答(亦写作“Calcutta”) 的 424 家酒店中排名第 23
地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
免费停车
有健身房的健身中心
客房服务
餐厅
免费网络
酒吧/大堂
Spa
付费Wifi
会议室
会议设施
儿童活动 (适合儿童/家庭)
公用Wifi
室外游泳池
宴会厅
干洗服务
托婴服务
提供上网服务的商务中心
机场接送
残障通道
洗衣服务
温水浴池
精通多国语言服务人员
门房服务
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客房特色
小吧台
空调
吸烟房
套房
家庭房
无烟房
酒店信息
酒店星级
酒店风格
Modern
商务
酒店链接
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优惠与公告:套餐优惠
1,659 条点评
20问答
0 个房间贴士

点评

旅行者评分
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  • 162
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  • 中文(简体)
两年后,我们又来到了这家咖啡店,服务还是一样的好。这里的早餐都是世界一流的,服务员也很乐于助人,给我们提供了很多帮助。厨师瓦哈卜还帮我们挑选了很多美食,这个地方简直太棒了。
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回复来自加尔各答凯悦酒店的General ManagerShobhan_GM
2019年5月7日已回复
Dear ramnarayans2019, Thank you so much for a wonderful feedback. We are so excited to know that you experienced the same food and service even after 2 years. The team is super happy to see your feedback and that their hard work is appreciated. Yes you are correct in mentioning about Chef Wahab, he is our star and goes an extra mile to ensure that guests have an enjoyable experience when they visit Waterside Cafe. Thank you once again and we look forward to see you soon to experience other dining and recreation destinations in the hotel. Stay Connected Kumar Shobhan General Manager
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Verghese先生所做的传统的阿育吠陀水疗对我疼痛的身体最有用。我去过很多水疗中心,他的技术和客户互动都非常好。期待再次到访,享受一流的体验。
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回复来自加尔各答凯悦酒店的General ManagerBirgit_GM
2019年2月26日已回复
Dear Guest Greetings from Hyatt Regency Kolkata! I am glad to know that you liked our Spa. Our team and associates are our biggest strength and your recognition proves that we are on the right track. I look forward to welcome you back to Hyatt Regency Kolkata in not too distant future. Warm regards Birgit Holm
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因为这座酒店很新,所以本来预计一次良好的体验。房间非常宽敞但是维护得不到位。客房晚餐和餐厅晚餐的品种选择丰富多样,但是口味很差。点的食物的装盘非常不体面。这种体验和5星级酒店相去甚远。唯一一处挽救这家酒店的就是前台的员工。
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回复来自加尔各答凯悦酒店的General ManagerBirgit_GM
2019年1月28日已回复
Dear Guest Greetings from Hyatt Regency Kolkata! Thank you for your review of the hotel. I am disappointed to know that your room was low on upkeep. I am also disheartened that you did not like the food and the service. Let me assure you that we have taken our learnings from your feedback. May I request you to give us another opportunity shall you travel to Kolkata again. I am sure you will notice the difference. Warm regards Birgit Holm
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我们一家出来旅行,订了2间房。总体来这次入住很开心很满意。服务人员态度友好,并且房间很整洁。而且如果我们需要什么他们也会很快帮你解决。十分推荐这家酒店
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与 Hyatt Hotels 合作收集的点评
回复来自加尔各答凯悦酒店的General ManagerBirgit_GM
2019年1月9日已回复
Dear guest Greetings from Hyatt Regency Kolkata! Thank you for your recent review of our hotel. I am glad to know that you liked our service and guest room. Thank you for such motivating feedback. We hope to welcome you back in not too distant future. Warm regards Birgit Holm
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大多数好评都是假的。这家酒店唯一的优点就是它的地理位置和酒店本身。房间很漂亮且宽敞。前台接待人员非常粗鲁且不专业,花了半个小时才办理完我的入住手续,在艾派迪提前付款预定过了。房卡有两次不能用。不提供免费早餐…请确认预定时提及了这一点,这通常在收据上被遗漏掉。我不得不多次要求免费赠送咖啡和水瓶。服务需要改进!
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回复来自加尔各答凯悦酒店的General ManagerBirgit_GM
2019年1月2日已回复
Dear Guest, Greetings from Hyatt Regency Kolkata! Thank you for sharing a detailed review on your recent visit. I am very concerned to know of your experience at the hotel. I would like to personally apologise to you for the experience. Guest satisfaction is of utmost importance to us at all times, as it helps us improve the quality of our service and facilities to better meet the needs of our guest. I do understand this could have been handled in a more appropriate way as per the standard. I have personally addressed your feedback with the team and will ensure that this was one of an incident. I hope we will have the pleasure of welcoming you back soon again and have the opportunity to earn your trust by meeting standards to the best of our ability. Kind regards, Birgit Holm
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上一页
价位
US$66 - US$158 (基于标准间的平均价格)
其他名称
hyatt regency kolkata hotel kolkata (calcutta)hyatt regency hotel kolkatakolkata hyatt regency
位置
印度西孟加拉邦Kolkata District加尔各答(亦写作“Calcutta”)
客房数量
234
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