Dear wong69 , Thank you for taking the time to tell us about your stay.I regret to hear that our customer service and hospitality did not meet your expectations. Kindly accept my sincere and deepest apology for the inconvenience you encountered with regards to the check-in process provided by our associate. Despite the breakfast not up to your expectations, I’m glad to hear that you had a good-in room experience at The Pines Melaka. I will be sharing your comments with the team, so we would be able to improve our services for all our guests. Thank you again for taking the time to share your experience with us and we hope to welcome you back real soon.
Dear OnAir54576586540, Reading reviews like yours truly put a smile on our faces. Thank you so much for all of your kind compliments to our dedicated staff. They genuinely care about providing impeccable service to ensure our guest's complete satisfaction.We strive to maintain the highest level of service and comfort for our guests, and we appreciate your high praise. All of us here at The Pines Melaka would love to welcome you back for another relaxing getaway.