I have already sent this thru to the owner. Booking made for April via your app, booking in March via owner direct. Following comments for March, requested a full refund for April. The owner kept on insisting that I bring cash thru to the establishment, instead of paying by EFT or card on arrival. I received no invoice or proof of payment for this stay. Web pictures & their chosen establishment name gives the false impression that you would actually stay in a cottage... Not a strip of flats with people now closer to me than when I am at home. Gate remote did not work the first time we tried to use it, this was reported to the onsite staff member, Lynette. We did not get a working gate-remote for the entire rest of our stay. On the first night they only had 2 units occupied, and yet we were placed immediately next to each other. (No difference between our and 2 other units in this strip.) This neighbour was up until all hours speaking to two bravo males dressed in ANC apparel from his patio, (right next to ours). They just came strolling past our unit, late the evening, where we were having a braai and we had to ask them to leave. (You are practically eye level with the people walking past, and this fence can be climbed by a child, zero lighting to outside so we saw them only when they stepped into our patio's light) It was clearly communicated we booked to celebrate our first wedding anniversary, yet we found an extra single bed in our unit. Day 2 we left for town, I locked up all windows & doors (they have a liability clause...), just to come back and find the staff had been inside to remove the single bed, and left all windows wide open. (You can fit thru these windows easily) Rest of the stay was spent between two traveling groups, splitting the remaining 3 flats, forced to listen to loud african music till all hours, and no chance of using the communal entertainment area. I made eye contact with an employee as I turned from the toilet to wash my hands, right there, by the window. Face to face. Our view had a transformer and an overgrown dam in, not one animal seen. Very bad experience and I will not recommend this establishment to anyone.…
We thoroughly enjoyed our stay here. We were looking for a tranquil, quiet and peaceful environment just to unwind away from the city life. The room was extremely clean, the staff were very friendly and welcoming. There was wifi and DSTV. We slept like babies in the huge comfy bed. We even had a breathtaking hiking trail as well as a picnic with a panoramic mountain view. Highly recommended.
The place is beautiful, cottages are up to standards, people are lovely, would definitely go back when I want some time out of big cities. The only problem was when I was moved from my beautiful big room to a smaller one. I was so comfortable in cottage 1
Great place queit and chilled. The ladies very helpful and Karen always check up on you. Although our time was limited would have loved to do a braai and visit the mountains.. But all in all its beautiful. The rooms clean.
The environment was absolutely amazing and peaceful. The cottage was clean and cosy. Breakfast was delicious! The pool side was very beautiful and the views were amazing! I enjoyed my stay and I will definitely be back again!