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Sanctuary Camelback Mountain (天堂谷)

旅客 (884)
360
全景 (42)
客房和套房 (363)
卓越奖

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在 天堂谷 的 5 家酒店中排名第 3
地点
卫生与卫生
服务
优惠度
卓越奖
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免费停车
餐厅
有健身房的健身中心
游泳池
客房服务
免费高速WiFi
酒吧/大堂
Spa
会议室
会议设施
允许携带宠物 (可带狗/宠物)
室外游泳池
宴会厅
干洗服务
提供上网服务的商务中心
提供早餐
桑拿
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
网球场
门房服务
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特惠信息:套餐优惠
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2,113 条点评
18问答
0 个房间贴士

点评

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这个度假胜地实在太好了,令人难舍。员工和设施都非同一般,我希望回到这个地方。食物也是极好的。在住宿的这段时间里,最精彩的片段要数厨师Beau Macmillan的烹饪演示了,很有趣,很棒。
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与这家酒店合作收集的点评
回复来自Sanctuary Camelback Mountain的Guest Relations ManagerSteven L
2017年12月1日已回复
Thank you for staying with us here at Sanctuary. We are delighted you had such a wonderful visit with us. It is always a good sign for us that we are doing things right when we make it hard to leave. It is great to hear that the service and setting both lived up to the same excellent standards. We are glad you were able to enjoy a meal or two with us and that Chef Beau's demo was so much fun. We truly appreciate you taking the time to write a review and hope to see you again soon.
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感谢这里的员工和美丽的环境,我们在这里住的非常愉快!如果想要完美的休假,就是这里!做做水疗,逛逛酒吧,泡泡泳池,或者只在阳台上欣赏风景,都不错。
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回复来自Sanctuary Camelback Mountain的Guest Relations ManagerSteven L
2017年11月20日已回复
Thank you for choosing to stay with us here at Sanctuary. We are delighted you had such a fabulous stay. We love that both the setting and staff made such great impression and sincerely appreciate you taking the time to recommend us. We hope to see you again next time you need a relaxing getaway.
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为了工作或者自己旅行,我去过很多地方。我姐姐50岁生日的时候排位强烈推荐天堂谷的温泉。我们在这里停留了3天,令我很失望。这里没有什么特别的地方...相当典型的度假胜地。而且你必须步行去各个地方,除了泳池之外没有什么地方可以放松。工作人员没有注意工作服...我们的房间还可以。但是房间的清洁不是非常好...房间价位也是这样。在泳池是用手机被责骂了,因此我得到了一个惩罚,我的女儿打电话过来了,但是他们没有一个很好的说法。如果知道有关手机的这样一个规则,最好取消,不会再回来了!
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回复来自Sanctuary Camelback Mountain的Guest Relations ManagerSteven L
2017年11月13日已回复
Thank you for choosing to stay with us here at Sanctuary. We are so sorry to hear that you were disappointed with your stay. We always want to provide a five star experience for all our guests and truly apologize we did not hit that standard. We are happy to offer cart rides to help you get around the resort and apologize if that was not made clear or was not convenient enough. We are also sorry to hear that you felt our team was inattentive. We pride ourselves on providing the best service and are so sorry that we dropped the ball there. We also appreciate your feedback about how the pool team should address the phone issue with more care and will be working with them to ensure none of our guests feel scolded in the future. We do hope you will give us another chance to prove that your experience was an anomaly and far below our usual standards.
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过去五年里这是我第二次来这家酒店参加一个小型会议。一切安好,员工热情好客如故。地面洁净无瑕。在会议间送上的早餐和中餐都很赞。我的妻子则是去享受spa了,健身房只要你能想到的健身器材这边都有。员工还会载着他们的高尔夫球车去四周,而如果你是暴走一族,准备好多走楼梯吧——在Camelback山的北\西北部真的是崎岖不平。
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回复来自Sanctuary Camelback Mountain的Guest Relations ManagerSteven L
2014年12月15日已回复
We are delighted that you had such a wonderful stay with us again. Thank you for your kind words about our staff and property. We are glad you enjoyed the food throughout your stay and that your wife was able to take advantage of our spa while you worked. Thank you for taking the time to write a review about your experience and we hope to see you again soon, maybe for a vacation next time.
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位置,食物,服务的品质都非常的棒!房间很舒适,但是看不到外面的景色。早餐又包含在房价内,但是好像没有人知道这个含义,因为你可能要花费人均30美元,还要交20%的税和小费。所以,我每天都额外花费5-12美元来买鸡蛋,吐司,培根,果汁,和咖啡,直到我退房了才发现食物是包含在房价内的。按摩服务非常的舒服,但是有一点贵,税后和给小费之后是192美元一小时。客服很不错。总之,服务很不错,但是很贵,而且有一点让人感到困惑。
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回复来自Sanctuary Camelback Mountain的Guest Relations ManagerSteven L
2014年12月4日已回复
Thank you for choosing Sanctuary and taking the time to write a review about your stay. We are glad to hear that you had a great overall stay, but really appreciate your feedback about where we can improve to make the guest experience that much better. We apologize for the miscommunication regarding our complimentary breakfast and that you were not made aware of the restrictions until checkout. We will certainly address this with our team to do our best and ensure that this issue does not arise again in the future. It is great to hear that you had a wonderful time at the spa, despite the expense. Thank you so much for your compliments regarding our concierge and the rest of our staff. Thank you again for providing us with feedback and we hope to see you again next time you make it down to Arizona.
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上一页
价位
US$307 - US$812 (基于标准间的平均价格)
其他名称
sanctuary camelback mountain hotel paradise valleysanctuary camelback mountain paradise valley
位置
美国亚利桑那亚利桑那中心天堂谷
客房数量
109
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