年初去的墨西哥的同一家酒店，感觉非常好，年底到多米尼加住同名酒店，设施现代，活动安排很丰富，适合朋友和家庭渡假。无论水上活动还是其他网球教练，gym房的工作人员都非常热情和善，我们和他们都成了朋友。特别是我们的网球教练Juan Alex 非常耐心，对我们这些初学者帮助太大了！Zumba 和bootcamp 的教练是Alexis,一个奔放可爱的大男孩，教得好还热心！不能忘了赞一下每晚陪我们狂欢的vibeteam成员，舞池里他们领着我们或教着我们跳动感舞蹈，不嗨才怪！离开前一晚，记住了一位黑妹的名字叫claritza,她领着我们群舞，为我们渡假画上最美句号！
回复来自Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino的Director GeneralDanieldS2896
2019年12月12日已回复
Dear Queenneville, Thanks a lot for your kind and sincere appreciation of our resort. It is truly an honor to hear of the flawless vacation time you had while staying at Royalton Bavaro Resort & Spa. We love when our staff goes out of their ways in order to please every single need of our guests; we pride ourselves on this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them very happy. We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit. Kindest regards, Daniel de Santiago General Manager Royalton Bavaro Resort & Spa
回复来自Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino的Director GeneralDanieldS2896
2019年12月11日已回复
Dear guest, Thanks a lot for your kind and sincere appreciation of our resort. It is truly an honor to hear of the flawless vacation time you had while staying at Royalton Bavaro Resort & Spa. We love it when our Fitness staff actively contributes to improving our guest´s holidays. We are going to share your comments with the whole staff, especially the ones you mentioned. We are sure it will make them very happy. We hope to have the opportunity to welcome you back to our beautiful property and assure you that you will enjoy even superior services and facilities on your next visit. Cordially, Daniel de Santiago General Manager Royalton Bavaro Resort & Spa
回复来自Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino的Director GeneralDanieldS2896
2019年12月1日已回复
Dear guest, We sincerely appreciate that you have taken the time to write such a nice review at our Royalton Bávaro Resort & Spa resort. We are happy to read that you had such an amazing vacation. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. We will be glad to welcoming you again to our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Daniel de Santiago General Manager Royalton Bavaro Resort & Spa
回复来自Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino的Director GeneralPRbluediamond
2019年9月2日已回复
Dear guest, We would like to thank you for choosing us as your holiday's destination and for the significant time that you took to let us know your experiences concerning your most recent stay. We sincerely appreciate your comments. Thank you for your feedback about our hotel location, staff, facilities, entertainment, and restaurants. We really appreciate your comments! Concerning your room cleaning, we have established cleaning schedules for both day and night. It is important to mention that our rooms and common areas are subject to strict supervision procedures to provide our guests with a service that meets the established international standards of hygiene and quality. However, on a positive note, we will share your comment with our Stephanie. We are sure that it will make her very happy. Regarding the mold that you said your bed had, let us emphasize that due to our tropical climate and being a property facing the sea, humidity levels are high. Therefore, we recommend our guests to keep the air conditioner turned on and the balcony door closed. Regardless of this, our housekeeping department does its best effort to deliver all rooms scented, fresh and pleasant. Our Vacation Club Travel Smart representatives contact with guests is not mandatory. They use this time presenting projects of our resorts in Punta Cana and the different properties allied with Sunwing all over the world for our frequent travelers. If some of our staff members did not behave properly, we sincerely apologize and assure you that the hotel does not condone this kind of conduct. As per the vendors you mentioned in your comment, it is regretful to know they did not perform correctly. Our staff concierges offer a wide variety of luxury extras with the objective to provide an even greater vacation experience to all interested guests As you well mention, this kind of situation is not the hotel’s fault, but let us emphasize that our staff goes out of their ways to keep all areas in spotless conditions. Regarding your comments about the noise close to building 16, we have music to create an atmosphere around the different areas of the hotel. In addition, the entertainment team includes a respectful variety of music, as this is a familiar hotel. Your comment is taken into account and we will review the areas to make the necessary adjustments. We guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved. Kindest regards, Daniel de Santiago General Manager Royalton Bavaro Resort & Spa
回复来自Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino的Director GeneralPRbluediamond
2019年8月29日已回复
Dear guest, First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your last vacation with us. Thank you very much for your comments about our facilities and restaurants, we strive to provide exceptional service to all our guests. Concerning your room cleaning, we have established cleaning schedules for both day and night. It is important to mention that our rooms and common areas are subject to strict supervision procedures to provide our guests with a service that meets the established international standards of hygiene and quality. On another hand, we extend our sincere apologies for the impression that you have of our services by the beach and restaurants. We continuously train our staff, in order to deliver the best possible service to our guests. Our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. However, we understand that individual tastes are common and that not everyone enjoys the same kind of food. We would sincerely appreciate it if you could contact us and give us more specific details about the food quality and what you would like to see improved. As per the vendors you mentioned in your comment, they are part of our weekly Dominican Market, designed to introduce Dominican traditional products to our guests, such as tobacco, rum or handcrafted articles. We pride ourselves in the Dominican culture and we want to show it off to all our guests… We like to offer you our most sincere apologies for the behavior of this particular vendor and we guarantee you that the reported negative issues do not represent the culture and tradition of service in our resort. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us. Kindest regards, Daniel de Santiago General Manager Royalton Bavaro Resort & Spa
