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Valentin Imperial Riviera Maya (Playa del Secreto)

旅客 (17880)
360
全景 (24)
泳池和海滩 (4308)
卓越奖

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地点
卫生与卫生
服务
优惠度
卓越奖
酒店设施
游泳池
有健身房的健身中心
客房服务
免费停车
餐厅
免费网络
酒吧/大堂
Spa
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
成人游泳池
提供上网服务的商务中心
提供早餐
残障通道
温水浴池
精通多国语言服务人员
网球场
门房服务
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风景优美
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13,941 条点评
18,538 张照片
3,185问答
0 个房间贴士
旅行者评分
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这个度假地有你所希望的所有。从一开始你到达的时候,就得到了皇室般的待遇。他们让我们觉得特别又奢侈。我们房间让我们印象深刻,没有任何细节被忽略。地面丰富,被维护的很好。我最爱的的部分是沙滩上的有提基像的躺椅。我们从未等晚餐超过5分钟。食物好吃,但是并不是我们这趟旅行的亮点。是服务人员,让我们觉得这个地方特别。特别感谢 Francisco和Manuel,让我们在沙滩的日子如此享受!我们肯定会再回来的。
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回复来自Valentin Imperial Riviera Maya的Guest Relations ManagerVALENTIN C
2017年8月13日已回复
Dear guest, Thank you for your wonderful review of your recent experiences at the Valentin Imperial Riviera Maya. We look forward to welcoming you back for your 2nd visit in a very near future. Please do not hesitate to contact us with any requests you may have. Wishing you all the best,
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简单的完美度假14天还不够,不想回家,真的从未经历过的豪华服务和美容一样,我经历过的最好的假期,根本没有批评,我们早上大部分时间都在慵懒的河里度过,我们的游泳池里有金色的小宝贝,值得升级。那儿的酒吧开放时间为上午10点,paulhino整理出来了每一个需求,简单的令人惊叹的老实说,我,就要离开了的时候,心都碎了
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回复来自Valentin Imperial Riviera Maya的Customer CareVALENTIN C
2017年7月21日已回复
Dear Ryan C, Thank you very much for taking the time to share your wonderful experience at VIRM, we are pleased to know you have enjoyed your time with us. Your kind words have been shared with our entire team, we are glad to hear we were able to make of your stay a pleasant honeymoon and vacation. On return, do not hesitate to contact us prior to arrival; it will be a pleasure to welcoming you. Best regards,
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我强烈推荐这家度假村!!!你不会失望的。餐厅的晚饭很不错很美味。我们入住的是海边的翡翠套房!有海景,这里让人很放松而且很漂亮。我们很感谢我们离俱乐部/酒吧/餐厅区域足够的远所以我们的房间附近很安静,而且很高兴这里也没有孩子。我们在沙滩上做了按摩,按摩也非常的棒!一定要快点再来!
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回复来自Valentin Imperial Riviera Maya的Customer CareVALENTIN C
2017年7月6日已回复
Dear Recent VIRM Guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you on the past days, we are pleased to know you have enjoyed our services and facilities. We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We can ensure you that all of your comments have been taken in great consideration and we certainly hope having the opportunity to serve you once again in the near future. We remain truly yours,
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这真是一次非常愉快的体验啊!去过的那些餐厅都很棒!员工们面对客人都是笑容满面的。房间很赞,而且保持得很干净。整个度假村布置得相当得体,到哪都很方便。在这里过得很愉快哦!:)
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与这家酒店合作收集的点评
回复来自Valentin Imperial Riviera Maya的Customer CareVALENTIN C
2017年4月10日已回复
Dear Recent VIRM Guest, Thank you so much for rating our hotel, we are glad to hear that your vacation surpassed your expectations, we hope to have the pleasure to serve you again in the near future. Please receive our best regards and all our management appreciation.
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瓦伦丁玛雅帝国酒店是一个华丽的度假胜地,占地150英亩的天堂。员工服务很好,但泳池的经历让人有些不愉快,因为很多游客私自占有池浮。实际上那些人是把池浮整天放在他们的椅子下面。泳池工作人员应该将未被使用的池浮放回泳池原来的地方,要提醒客人池浮不能私自占有。我们不止一次很有礼貌地提出要求使用池浮,甚至我们还建议他们去把那些未被使用的池浮拿回来,但我们得到的却是粗鲁的回应。我们不希望被置身于去和其他客人斡旋的境地。在这个问题没有解决之前,我们应该不会再来这家酒店了。如果可以接受的话,度假村应该给每个泳池椅子配备一个池浮。
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回复来自Valentin Imperial Riviera Maya的Customer Care ManagerVALENTIN C
2017年3月20日已回复
Dear recent guest, Thank you for taking the time to share your experience of VIM on TripAdvisor. Any kind of feedback is always gratefully received, as it assists us in monitoring the service we provide and helps us seek to find improvement wherever necessary. Thank you also for bringing to our attention the reserving chairs ,at the property we do not allow guests to reserve the chairs, this policy will be reinforced in order to have other guests to enjoy the pool and beach chairs as well. Thank you again and we very much appreciate your remark as these allow us to continue improving our level of service. We hope that despite of your feedback you afford us the opportunity to serve you again at the Valentin Imperial Maya. Kind regards
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所有照片旅客泳池和海滩客房和套房餐饮家庭和游乐区商务中心和活动室
Nice way to be welcomed
Morning Sunrise through our room patio door.
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We stayed in building 12 second floor recently and had a great view of the beach and ocean. The palm trees were fairly small and dispersed and did not significantly impede our view. As a bonus we had a nice view out over the beach and ocean from the shower and whirlpool tub in our room. It was also nice to be able to sit out on the balcony at any time and hear the waves rolling in and smell the fresh ocean air. I don't think there would be much of a view of the beach or ocean from the first floor walk out suites due to the vegetation. Obviously some Emerald suite rooms would offer a better view than others but we felt the Emerald suites were worth the extra cost.
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It is a good way to see the resort and get a little insider information but my friend said that the required helmets were sweaty!
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Here is what we have found when we have gone in Dec., Jan, and Feb. Main pool shade is gone by 8 am. Golden pool shade gone by 9 or 10 am. Beach: if you don't mind the walk. We go to the far north end palapa #80 and have empty palapas off and on all day long. Far south end of the beach, down by the Emeralds. There seems to be open palapas all day long. Very quiet down at the south end. BP
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Buenas noches. Que tipo de cerveza sirven botella. Lata o pura cerveza de barril??
Cerveza de Barril principalmente amigo
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What do you think they could do better? What is your favorite meal for dinner on the resort?
Do better: they desperately need a better seating system for breakfast/lunch buffets. With half the tables empty, there is a line of people waiting to be seated - which can be frustrating. I just sat myself, and a staffer told me I had to go up to the front and wait in line (15 minutes later, the hostess sat us right back down in the same seat - it's a bad system). Favorite meal for dinner - they were all pretty good
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价位
US$245 - US$588 (基于标准间的平均价格)
其他名称
valentin imperial maya hotel playa del carmenvalentin imperial riviera maya
位置
墨西哥尤卡坦半岛金塔纳罗奥州里维埃拉玛雅普拉亚德尔卡曼Playa del Secreto
客房数量
540
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