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班宁智选假日酒店
Holiday Inn Express Hotel & Suites Banning

166 条点评
在7家班宁酒店排名第2
旅客 (19)
客房和套房 (12)
餐饮 (2)

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在 班宁 的 7 家酒店中排名第 2
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卫生与卫生
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免费停车
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酒店优惠信息
166 条点评
3问答
0 个房间贴士

点评

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这家酒店比糟糕还要差,住了一间标准间花了我们180美元(含税)。是的,他们正在装修,但是这不是借口。酒店要么应该关门不接待客人,要么给出优惠的折扣直到酒店装修完成。电视机不能看,水槽是裂的,家具上有很严重的痕迹,墙上有一个很大的“X”形标记。房间里有一条脏毛巾。而且房间也没有吸尘,地板上到处都是垃圾。这些都不应该是智选假日品牌的一部分。此外,收费也实在过高了。离这个地方远一点!
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回复来自班宁智选假日酒店的Guest Relations ManagerIHGService
2019年4月5日已回复
Hi MikeC996, I appreciate you for spending some time with us and for letting us know about your experience. It's sad to learn that our property's overall upkeep and the service of our staff negatively affected your stay. Also, our in-room facilities should be in top condition and I'm sorry that wasn't the case this time. It's a continuous process as we strive further in making our services from good to great. Clearly, your stay was not what you expected. I'll definitely share your thoughts with our hotel management team as a reference for future enhancements. I take comments such as these seriously and would like to follow up with you. I have sent you a private message in an effort to discuss things further. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. All the best, Peter J. Case Manager IHGService
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如果你想在正在进行中的大规模翻新期间以*优惠的价格*入住,那么这是个合理的地方。 床很舒服 - 房间很安静,尽管毗邻州际公路。 包含不错的早餐。
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回复来自班宁智选假日酒店的Guest Relations ManagerIHGService
2019年3月1日已回复
Hi Valdiri, Thank you for your review and for staying with us. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are absolutely delighted to hear you found the beds comfortable, the rooms quiet and hope you enjoyed the breakfast. We would love to serve you again if your travels bring you back to our area. Sincerely, Connie D Case Manager IHGService
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我们在卡巴松奥莱买东西的时候在这里住了2个晚上。我们选择这个酒店是因为从图片上看起来不错,停车还免费,但它不像图片那么好。现实更是过时,不干净,更不舒适,也不宽敞。我们看中了附近的汉普顿套房,但是价格要贵30美元,所以我们想省点钱。但我们现在后悔了。
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回复来自班宁智选假日酒店的Guest Relations ManagerIHGService
2018年11月24日已回复
Hi DaveKarun, Thank you for leaving us your review and for making us a part your visit here in Banning. How was your shopping experience? I'm sure it was fun! We are grateful that you've chosen the Holiday Inn Express to host you. As always, we wanted nothing more but to ensure your experience turn as positive as possible. I'm sorry to read that on this visit, you felt this experience was not as good as you've expected it to be. I regard your thoughts about our hotel looking dated, in need of deeper cleaning and less spacious or comfortable. I understand where you're coming from, DaveKarun. I'm sorry that this stay didn't go as perfectly as planned. Don't worry, I took the necessary steps to ensure our management gets to read your post and be discussed amongst all concerned staff. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve. We may not have gotten off the right foot but I'm positive to make it better for your next stay. Thank you for taking the time to let us know about your stay with us. Best regards, Frank A. Case Manager IHGService
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假日酒店对我来说一直都是很不错的品牌。这家酒店达到了大多数假日酒店的标准。我对这个品牌很满意,对这家酒店的一切都很满意。停车位很充足,尽管酒店已经住满了人。附近区域也很不错。班宁/博蒙特是个小镇,我觉得很舒服。I10公路上的一个小镇而已。客房打扫很不错,所有设施都可用,我还会再来这里入住的。
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我为班宁的女性会议举办了一个研讨会,这是主办酒店。我不知道他们是在接待蚂蚁而不是居民。我的房间里有蚂蚁从淋浴设备里爬出来。他们在浴帘上爬行。在我进入之前,我不得不在淋浴时用水来确保蚂蚁不会和我一起洗澡。酒店管理层意识到了这个问题,并告知酒店内有一个灭虫器。然而,在我在那里的两个晚上,我没有注意到蚂蚁问题有任何缓解。我检查时,房间里也没有毛巾。一旦我打电话要求他们,他们立即就送过来了。除了蚂蚁,房间里没有毛巾,我没有其他可抱怨的。
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回复来自班宁智选假日酒店的Guest Relations ManagerIHGService
2018年10月9日已回复
Hi rosie313, Thank you for your recent stay with us, and for taking the time to post your feedback. I am elated to learn we were able to positively impress you with the hotel's facilities during the workshop. We aspire to render the best service and comfortable accommodation to all of our guests. Although I am sorry to hear about the issues you had with the room cleanliness due to the ants. I know you were doing your best to avoid them but I understand they kept on bugging you. It is not our intention to make you feel uneasy and please know I have forwarded your feedback to the In-House housekeeping team for a scheduled cleaning inspection. Again, thank you for your review. If your travel brings you back to the area in the future, we hope you give us another chance. Best, Zel N. Case Manager IHGService
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价位
US$103 - US$210 (基于标准间的平均价格)
其他名称
holiday inn express hotel and suites banning
位置
美国加利福尼亚班宁
客房数量
70
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