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尔湾万豪酒店
Irvine Marriott

122 条点评
在23家尔湾酒店排名第14
旅客 (107)
客房和套房 (69)
餐饮 (28)
卓越奖

关于

在 尔湾 的 23 家酒店中排名第 14
地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 绿色合作伙伴
酒店设施
游泳池
餐厅
有健身房的健身中心
客房服务
酒吧/大堂
付费Wifi
付费网络
会议室
会议设施
公用Wifi
室外游泳池
宴会厅
干洗服务
接驳车服务
提供上网服务的商务中心
提供早餐
无烟酒店
机场接送
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
门房服务
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客房特色
空调
家庭房
无烟房
酒店信息
酒店星级
酒店风格
Modern
商务

位置

全屏
56相对适合步行
评分:56/100
71 家餐厅1 公里内
2 个景点1 公里内
122 条点评
12问答
0 个房间贴士

点评

旅行者评分
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  • 29
  • 11
  • 6
  • 9
时节
旅行者类型
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  • 中文(简体)
这是典型的万豪商务酒店——没有什么特别好的,但也不差。平庸的酒店,没有受过良好培训的前台员工,当他们犯错误时,他们不会道歉。如果你因为工作或其他原因而不得不呆在这个地区,那么绝对值得考虑其他酒店。两个小时后,我沮丧地退房了——作为一名万豪旅享家(Bonvoy)级别的会员,他们根本就不关心我——无法想象比我等级更低的会员在这里会受到怎样的待遇。
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回复来自尔湾万豪酒店的ManagerTeamMarriott
2019年3月22日已回复
Dear Jincali916, First and foremost, thank you for being a valued Marriott Bonvoy Member and for taking the time to review your stay with us. Please accept our apologies for the poor service you experienced with our front desk as this is certainly not typical by our standards. We take pride in delivering superb service, so we regret this is not what you experienced. We have shared your feedback with our front office manager and we are taking immediate steps to ensure that our patrons do not encounter issues such as this going forward. Thank you for your patience and we hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. George Assaf Director of Hotel Operations
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4个月前,我就预订了顶楼双床套房。行程前24小时,他们在没有告知我的情况下,私自把我的房间改成了大床房。并且以我的房间都订满了为借口。也拒绝给我换个差不多的房型。最后我花了同样价钱,住了更小的房间。这让人无法接受,服务太差劲了。
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回复来自尔湾万豪酒店的ManagerTeamMarriott
2019年3月1日已回复
Dear Madjpar1, Thank you for taking the time to provide a review of our hotel. We would like to extend our sincerest apologies for the frustrations you experienced as our guest recently, and for the confusion surrounding your reservation. Our goal is to provide each guest with exceptional hospitality, and what you described is certainly not typical by our standards. Your comments are well taken, and we will take appropriate steps to ensure a better experience in the future. Thank you for your patience, and we do hope you will consider a return visit and so that we may have the opportunity to regain your trust. George Assaf Director of Hotel Operations
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房间还可以,但在那样的价格下,我们却没有浴衣和拖鞋。只有去约翰韦恩机场的班车,而不能去购物中心——我们总是需要坐出租车或Uber去我们的购物中心。房间很干净,工作人员很友好,但考虑到价格,我们觉得应该可以提供更多的服务,特别是酒店离餐馆很远。入口处有免费的水!
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回复来自尔湾万豪酒店的ManagerTeamMarriott
2019年2月16日已回复
Dear RITA Z, We appreciate you sharing your concerns. Our top priority is excellent service, so we apologize for our failure to provide you with the appropriate items you requested. We will share your feedback with our team and discuss ways to improve our service to our guests so inconveniences such as this do not occur in the future. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. George Assaf Director of Hotel Operations
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这是家很棒的酒店,有着出色的员工和超赞的M Club休息室(这里面的早餐很美味,下午的热食也很美味)。酒店房间宽敞安静-没有什么不足之处。这酒店唯一的缺点是停车费,一天就要32美元!
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回复来自尔湾万豪酒店的ManagerTeamMarriott
2019年1月30日已回复
Dear 300ewar, Thank you for being our guest at Irvine Marriott. We appreciate you taking the time to recognize our service and accommodations. We always love it when guests comment about how much they enjoy our delicious dining at our M club lounge. It was our pleasure serving you and we hope to see you again soon. George Assaf Director of Hotel Operations
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他们甚至不知道什么时候是干洗日。我早上入住这家酒店,他们应该下午就把衣服还给我,因为我的航班是第二天,但是下午他们并没有按照规定的时间把衣服还回来。刚把我的衣服拿回来,我花了3个小时,因为它们太慢了。
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回复来自尔湾万豪酒店的ManagerTeamMarriott
2019年1月22日已回复
Dear Extraordinary641985, We appreciate you sharing your concerns. Our top priority is excellent service, and we are very sorry for the miscommunication between you and our associates when asking about our dry cleaning services. We will certainly share these concerns with management to ensure future guests, including yourself, are not met with delayed service such as this going forward. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. George Assaf Director of Hotel Operations
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上一页
1234569
价位
US$140 - US$355 (基于标准间的平均价格)
其他名称
marriott irvine hotel irvine
位置
美国加利福尼亚尔湾
客房数量
485
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