Dear Highspeedaluminium Thank you for taking the time to review your stay at The Westin Bonaventure Hotel & Suites, we sincerely apologize for the encounters that you experience.Your willingness to share your recent experience is genuinely appreciated. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience once again with us whenever your travels bring you back to Los Angeles. Thank you very much.
Dear CarlosVJ956, We appreciate you allowing us to contact you directly. We hope you enjoyed your experience at the Bonavista Lounge and the amazing full view of Los Angeles. Although we cannot change your first impression, we hope you will consider giving us another chance upon your next visit to Los Angeles. Be Well, The Westin Bonaventure Front Office Team
We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again.
Dear adrianacY2554HN Than you for taking the time to share with us your experience, I sincerely apologize for the encounter, in regards to the room not been clean after you remove the DND. Due to the nature of your reservation we are not able to find your contact information, and we will like to remedy the situation, if is possible that you can give us call and request to talk to the Manager on Duty. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay, once again thank you very much. Sincerely Your Service Team at Westin Bonaventure Hotel & Suites.