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圣克莱尔酒店 (圣何塞)
The Westin San Jose

206 条点评
在82家圣何塞酒店排名第27
旅客 (97)
客房和套房 (19)
餐饮 (3)

关于

在 圣何塞 的 82 家酒店中排名第 27
地点
卫生与卫生
服务
优惠度
酒店设施
代客泊车
免费高速WiFi
有健身房的健身中心
酒吧/酒廊
允许携带宠物 (可带狗/宠物)
提供上网服务的商务中心
会议设施
行李寄存
停车
免费上网
WiFi
公共 WiFi
网络
餐厅
提供早餐
宴会厅
会议室
礼宾部
无烟酒店
酒店内 ATM
24 小时前台服务
干洗
洗衣服务
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客房特色
无烟房
套房
浴衣
空调
办公桌
咖啡机/茶壶
平板电视
免费洗漱用品
客房服务
安全
电话
熨斗
笔记本电脑保险柜
唤醒服务/闹钟
冰箱
iPod 坞站
吹风机
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酒店信息
酒店星级
酒店风格
历史酒店
位于中心地带
所说语言
英语, 法语, 西班牙语, 日语
酒店链接
访问酒店网站
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位置

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100非常适合步行
评分:100/100
126 家餐厅0.5 公里内
34 个景点0.5 公里内
206 条点评
8问答
0 个房间贴士

点评

旅行者评分
  • 65
  • 70
  • 42
  • 22
  • 7
时节
旅行者类型
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  • 中文(简体)
这家酒店本身有着一些有趣的历史,建筑本身也保留着历史的痕迹。这家酒店的位置很好,有老式风格的房间,住起来舒服而且员工服务水平很高。停车服务做得最好,还有快速洗衣服务,酒店周边也有很多本地的餐厅供选择。
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酒店大堂的部分区域很漂亮。还有一些前台工作人员非常友好和乐于助人。但这些房间都过时了。我晚了一点入住,给了我一个没有瓶装水的房间,感觉好像一段时间没有用过了。早餐的客房服务非常昂贵(而且到的时候不太热了)。前台不接电话(当我打电话时,等了好一会儿)。下次进城时我会到别处去试试。
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回复来自圣克莱尔酒店的Front Office ManagerJon R
2018年2月23日已回复
Dear ToughRalph, Thank you for reviewing your recent stay with us. I'm glad that you found our lobby area beautiful, and that our front desk was friendly and helpful. Our hotel prides itself on being able to provide excellent customer service, and I'm sure they will be ecstatic to hear the feedback. I apologize that the room was not service properly, that breakfast was expensive and cold, and that the phone lines were busy when you tried to call the hotel. This is not the type of experience we want to provide for our guests, and I can assure you that I am looking into all of the issues you had during your stay to ensure that it does not happen again. We hope you'll consider giving us another chance the next time your travels bring you to San Jose. Thank you, Jon R. Director of Guest Services
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威斯汀酒店有很多很棒的工作人员,这里的房间也非常舒适。还有设施齐全的大堂和客房。酒店的位置也是极好的,我们能够很方便地在城里散步。附近还有很多很棒的餐馆。
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回复来自圣克莱尔酒店的Front Office ManagerJon R
2018年1月23日已回复
Dear TravellerStLouis, Thank you so much for your wonderful review of our hotel! We are glad that you had such a fantastic time at our hotel, and that the staff was charming! Our staff loves to hear feedback such as this, and they are excited that they had such an impact on your stay. You also can't beat the location in downtown, and I'm glad you had the opportunity to walk around and check out the sites! Thank you again for you review of your recent stay with us. We hope to see you back soon! Be well, Jon R. Director of Guest Services
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我和我的妻子实际上已经在圣何塞住了很多年了,但通常只住一个晚上。服务一直都很好,位置也很好。唯一的棘手之处在于,当代驾正忙着在酒店前面的代客泊车时,正对着大街,但代价开车速度非常快。我喜欢这家旅馆的经典魅力。我们从未没有感到过得很糟,一定会推荐这里。
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回复来自圣克莱尔酒店的Front Office ManagerJon R
2018年1月3日已回复
Dear Benjamin B, We appreciate your kind review of our hotel! I'm glad to see you and your wife back with us again year after year! That is the loyalty we strive to cultivate here at our hotel. Our team is glad to see that their efforts are appreciated and that you love the location and style of the hotel. We hope to see you back with us in 2018 as well! Thank you, Jon R. Director of Guest Services
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更偏向商务式的酒店。不太适合家庭住,也可能是前台入住时感觉就不好,总觉得他们急着办完把客人都赶走一样。和我熟知的西方文化都不一样。向服务员打听在市区里怎么走也没用,他们就给你一张地图,连巴士或者地铁的信息也要自己去查。客服这块显然还有很大的提升空间。
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回复来自圣克莱尔酒店的Front Office ManagerJon R
2017年10月17日已回复
Dear RedTrekker, We appreciate you taking the time to leave a review of your recent stay with us. I am sadden to hear that we let you down in multiple ways in terms of customer service. I know myself and my front desk team are deeply sorry that your stay was not on par with the Westin culture, and I can assure you that we are working hard to make sure that this is corrected. If you happen to have any additional feedback my team and I can use in order to better ourselves, please feel free to reach out to me at (408) 271-3303. Thank you, Jon R. Director of Guest Services
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价位
US$151 - US$624 (基于标准间的平均价格)
其他名称
the sainte claire hotel san jose, larkspur collection sainte claire, larkspur collection san jose
原名为
The Sainte Claire
位置
美国加利福尼亚圣何塞
客房数量
171
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