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Extended Stay America - San Francisco - San Mateo - SFO (圣马特奥)

旅客 (16)
360
全景 (8)
客房和套房 (81)

关于

在 圣马特奥 的 12 家酒店中排名第 7
地点
卫生与卫生
服务
优惠度
酒店设施
免费停车
免费高速WiFi
含早餐
允许携带宠物 (可带狗/宠物)
无烟酒店
残障通道
洗衣服务
自助式洗衣服务
客房特色
微波炉
空调
套房
小厨房
无烟房
酒店信息
酒店星级
酒店链接
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特惠信息:点击查看详情
酒店优惠信息

位置

全屏
57相对适合步行
评分:57/100
24 家餐厅1 公里内
2 个景点1 公里内
179 条点评
0问答
0 个房间贴士

点评

旅行者评分
  • 69
  • 32
  • 24
  • 16
  • 38
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我们只住在这里一个晚上,因为它很便宜,我希望我们能收回这个选择,留在别的地方,多支付几块钱。这是非常差的汽车旅馆。它内部的东西都超级旧,看起来很脏。浴室里没有卫生纸; 橱柜里什么也没有。我们的房间面临高速公路,你可以听到汽车整夜行驶的声音。
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回复来自Extended Stay America - San Francisco - San Mateo - SFO的Manager00esa
2017年10月26日已回复
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please be informed, the dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers and toiletries are also available at the front desk, too, and are complimentary. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
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房间乱七八糟!没有纸巾,地上有谷物。前台的Ruby不错,很不好意思也很快地给我们找了个干净的房间。她毫不犹豫地给我提供了管理层的联系信息。早餐是个笑话,有个人在早上八点拿着电锯在我门前砍树。为了工作在那儿住了4天。老实说再来住这儿之前得好好想想。
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与 Extended Stay 合作收集的点评
回复来自Extended Stay America - San Francisco - San Mateo - SFO的Manager00esa
2017年10月11日已回复
Thank you for choosing to stay at our hotel. We are sorry to know for the problems you had with your initial room, but we are happy that Ruby resolved your issue to your satisfaction. We also apologize for any other issues you had while you were here and the inconvenience they caused. Please consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
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2017年8月的一个周末晚上下榻的这家酒店,这简直是最糟糕的酒店。床单很单薄的,又破又旧,还很粗糙,很不舒服。抽水马桶漏水满地。我不会推荐这个地方给任何人,尤其是价格还这么贵。其他不那么贵的酒店住的都比这好。早餐也是一个笑话。
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与 Extended Stay 合作收集的点评
回复来自Extended Stay America - San Francisco - San Mateo - SFO的General Manager00esa
2017年8月11日已回复
We appreciate your comments about the condition of the hotel. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We deeply regret the inconvenience caused, and please give us another chance to impress you on a future visit. Sincerely, General Manager
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酒店有严重的卫生问题,没有客房整理,并且对于一个长住酒店来说,没有用来做饭的陶器或餐具??你希望客人从家里带烹饪用具吗?床单看起来并不干净。
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与 Extended Stay 合作收集的点评
回复来自Extended Stay America - San Francisco - San Mateo - SFO的General Manager00esa
2017年6月29日已回复
Thank you for your feedback. Please accept my apology for your disappointment with our hotel policies. Since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. I would also like to mention, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites and it is available upon request. I am sorry if we did not communicate this to you at check-in. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
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糟糕的客户服务。工作人员很粗鲁。只有基本的设施。房间有股很糟糕的味道,像汗浸满的的健身袜和坏了的牛奶的组合味道。我一点也不喜欢在这里的住宿。
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回复来自Extended Stay America - San Francisco - San Mateo - SFO的General Manager00esa
2017年5月16日已回复
Shirley, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
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上一页
价位
US$132 - US$339 (基于标准间的平均价格)
其他名称
homestead san mateo, homestead suites san mateo, san mateo homestead suites
位置
美国加利福尼亚圣马特奥
客房数量
136
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