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Bella Vista Inn (圣克拉拉)

26 条点评
在32家圣克拉拉酒店排名第28
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房间
12月23日12月24日
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1 间客房,2 位成人,0 位儿童
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酒店设施
游泳池
免费停车
允许携带宠物 (可带狗/宠物)
公用Wifi
免费高速WiFi
温水浴池
洗衣服务
无烟酒店
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位置
全屏
52相对适合步行
评分:52/100
102 家餐厅0.5 公里内
2 个景点0.5 公里内
点评(13)
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点评翻译:此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
Brenda G
11
2016年2月11日点评通过移动设备发表
我对这个酒店的老板很失望,他竟然可以叫客人的名字,对着客人大喊大叫。我不会再来的。房间里蟑螂很多,我必须得整天整夜的开着灯,还能闻到交通尾气的气味。我不想再说关于这个脏地方的其他情况了,如果酒店还这样经营的话,就等着看它关门吧。
感谢 Brenda G
回复来自Bella Vista Inn的Guest Relations ManagerGeneral M
2017年2月20日已回复
Dear Brenda G, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
点评翻译:此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
Washingtonian5614
华盛顿费德勒尔韦
45
2015年6月8日点评
你在这儿看到的图片比实际体验到的要好1000倍。这儿的工作人员貌似对服务住客不感兴趣,而是对他们的食物感兴趣。他们根本不知道我有预定,pos机也坏了,我只能付现金。房间有股味道,里面厕所门都没有关紧。房间所有东西都吱吱唧唧的,房间也一点都不干净。经历了惊恐的一晚后,我去我停车的地方看到司机窗户上有乱画的东西。因为车是租的,所以我必须清除。早上为了清除这些乱画的痕迹我用了20-30分钟。这个旅馆我唯一满意的是它的位置。但即使这样,我还是不建议大家住这儿。
2 感谢 Washingtonian5614
回复来自Bella Vista Inn的Guest Relations ManagerGeneral M
2017年2月20日已回复
Dear Yoonsun C, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements. Kind regards.
这些点评为英文的机器翻译。 显示机器翻译?
Kessler53
10
3周前点评
我最近几次到深夜来询问租房,我没有找到任何工作人员来帮助我。我相信24/7办公室里应该有人,但凌晨5点,我发现除了一扇锁着的门和一个粗糙的标志指向我的夜窗外没有人。这不是第一次发生这种情况,我之前打电话给一位口音的女士说话,她说有空房,但是几小时后我就到了。 。 。 。 。没有工作人员在望。我甚至打电话给办公室电话,但没有人回答。也许这个机构人员短缺?
感谢 Kessler53
回复来自Bella Vista Inn的Guest Relations ManagerNerissa M
回复时间:5天前
Kessler53, On behalf of our entire staff of Bella Vista Inn , we apologize for the concerns you shared about your experience at this hotel. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Google
ksm2b
加利福尼亚沙加缅度
45
2018年10月10日点评通过移动设备发表
上午1点30分左右入住。指定的房间甚至没有从以前的客人清理。
不得不在凌晨2点寻找另一家酒店。因为贝拉维斯塔无法提供任何其他房间,即使我已经在四天前支付了一个房间。 。 。 。
不友好的管理,低效的运作。再也不。
感谢 ksm2b
回复来自Bella Vista Inn的Guest Relations ManagerNerissa M
2018年10月14日已回复
ksm2b, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality, cleanliness and service.
Google
kayakpro68
加利福尼亚圣地亚哥
20
2018年7月21日点评
这家酒店甚至没有接近服务。位置很方便,但在一个有问题的社区。我一走进房间,就很反感。房间很脏,很臭。固定装置很粘,地板很脏。我走进浴室,立即看到一个虫子,虽然我无法追踪它,看它是什么。浴缸很脏。我走到外面是为了从汽车里取出更多物品,一只蟑螂在门外碾压,门没有安装好或隔热,所以底部和侧面有一个很大的间隙,让蟑螂可以自由进入房间。幸运的是,我带了自己的床单,Lysol喷雾和消毒湿巾,这些都使得夜晚可以通行。夜班经理也不是很愉快。它应该得到零星。
感谢 kayakpro68
回复来自Bella Vista Inn的Guest Relations ManagerNerissa M
2018年7月24日已回复
kayakpro68, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience.
Google
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发布准则
价位
US$80 - US$124 (基于标准间的平均价格)
其他名称
bella vista hotel santa clara
位置
美国加利福尼亚圣克拉拉
客房数量
66
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