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Durango North Riverside KOA (杜兰戈)

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在22家杜兰戈特色住宿排名第20

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在 杜兰戈 的 22 家特色住宿中排名第 20
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Don’t stay here!! Horrible!! We asked to cancel our last two days on which we had made the reservation that same day. They charged us a $10 cancellation fee. When my husband went up for a receipt they gave us all our money back and told us to leave . The old woman said she had 25 years with KOA . Then she said “we don’t like your kind of people” As we were leaving, we stopped at the office to get our pet refund and the guy ordered us off the property and said he called the sheriff and that he would mail my pet refund. Then called me a bad name. I had talked to the host earlier and he said they were in debt for millions and being sued by people that didn’t get their money back when they had a mudslide and fire. They are not fit for the KOA brand we know of. They were very rude. Customer service is nonexistent at the Durango Riverside.
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The majority of the place is brand new. It is a very pretty location next to the river. Very little grassy areas but the sites are a large size. Laundry room was good. Ice cream store on site was a treat for the kiddos. The pool said it was heated but all of the kids playing in it were shivering cold.
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We stayed here in 2017 for 5 weeks prior to this being KOA- had THE BEST time. Stayed in spot 24. That said- when we went to book again found this had changed to KOA, we booked a deluxe site thinking it was the same - come to find out the park had had a mud slide the year before and now these deluxe sites are just 2sites in one now. By the time the park opened in May we had no way to change to the smaller site as they were booked. The price for our 11 day stay was more than our 5 week stay! The location is great the park is nice. I found the office staff to be a bit short, the few times I interacted. Not unpleasant just not real friendly. Pizza and ice cream too pricey.
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Their deluxe cabins are not deluxe. They are lacking a real mattress bed! I have stayed in other deluxe KOA's cabins in Ouray, Durango West, and Silt and they all have real queen mattresses, newer style cabins, and better pricing. I was so disappointed in the cabin, it was old, it lacked the newer amenities, no wifi, spiders, and way overpriced at $197 a night. Plus, if you have an emergency and need to leave early, they will not refund your money, no matter what the situation. They have total disregard for the customer. I will not go back to this KOA.
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回复来自Durango North Riverside KOA的Managerdurangoriversidekoa
回复时间:4周前
As addressed in an email, in response to your proceeding with review threats, feedback is always welcome and never once did you mention anything about the Deluxe Cabin's condition, while at the park. In the future, campers are always welcome to provide all of the information you did in this review in person, with office staff, so it can be addressed.
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We stayed a total of 3 days. The park was well maintained and in a beautiful spot. We enjoyed the scenery very much. It was close to everything we wanted to see, but we stayed at the park quite a bit because we enjoyed it.
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回复来自Durango North Riverside KOA的General Managerdurangoriversidekoa
回复时间:4周前
Thank you for staying with us! Come back again!
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美国科罗拉多杜兰戈
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