Evergreen Lodge (韦尔) - 17条旅客点评与比价

Good afternoon 779siarar, Our apologies for the misunderstanding over the phone, not sure where the miscommunication happened, we are pet friendly and there is a fee per night per dog again our apologies if this was not communicated to you over the phone when you first called to inquire. Please give me a call directly to discuss the situation further. Gabriel Gonzalez Guest Services Manager 970-476-7810 Ext.183

最不友好、最不诚实的地方，不要住在这里

我提前打了电话，确保他们会给我准备婴儿床，他们说他们会在中午12点半为我安排一张婴儿床，但是根本没有为我准备婴儿床!!前台很粗鲁，第二天早上对我撒了个谎，说他们给了我两张床，其实这我付的就是双床房的价格，床太糟糕了，不要住在那里

Our sincere apology, seems like there was a major miscommunication issue with our departments that night. We have since taken action to ensure this doesn't happen again. Again we apologize for the bad experience you had at the hotel. Thank you for staying with us.

办理登记人员和经理的糟糕客户服务

当我登记入住时，工作人员向我的借记账户收取了两次1115美元的3晚住宿费。尽管做了很多努力来纠正这个错误，但是(8天后)我仍然没有收到这笔1115美元的退款。我的银行已经15天不能做任何事情了，因为包括经理在内的工作人员没有正确处理退款。我觉得这难以置信。工作人员的态度只是一句简单的抱歉，没有尝试弥补这种不便。如果不是我的朋友借钱给我，这可能会毁了我的假期。

Hello 567leigha, Our apologies for what transpired that day. Looking in to the problem we found out there was a system issue at check in, we reversed the transaction in the system right away but to our surprise it took longer than expected. This is not the experience we want our guests to have while staying at the hotel. We have taken the measures to make sure this doesn't happen again. Thank you for booking with us.

方便的位置

酒店提供基本，干净，无瑕疵的住宿。我们房间的吹风机坏了。我们打电话给前台，他们在不到十分钟的时间内换了一个新的。客房即将进行升级。

Thanks so much for your review. We're glad you found us to be responsive to your needs. We hope to see you again soon.

还不错，直到!!!!!!!

在韦尔参加会议，所以在Evergreen Lodge住了两晚。这是一个相当古老的酒店，但以它的年龄来说，保持得算是不错了。房间也不错。浴室门口有一小块磨破的地毯，房间里还有一块明显破损的地毯。对于一个身高6英尺1英寸的人来说，淋浴头有点低。床非常舒适，所有的床单都清新干净。现在该说说房间里的大象了（或者我应该说是在浴室里蟑螂）。在我第一天早上打开灯，进入浴室时，我发现这位不速之客在厕所下边儿跑步。真是够了！

Thanks so much for your review, Qwest22. We're glad you enjoyed parts of your stay and are very concerned with others. We would love to get a hold of you and figure out which room you were in so we can fix these issues. Cockroaches are an extremely rare sight around here. In fact, over the six years that I've lived here, I've seen just as many elephants in hotel rooms as I have cockroaches. I actually have never even seen a cockroach anywhere in Vail Valley - inside our outside. Bugs in general are sparse at this altitude. But if there were ever a time for uninvited guests to come inside it would be this time of year when the weather is getting colder. So please do reach out to me at alank@evergreenvail.com and let us know which room you were in, in case this is something more than an anomaly. Thanks again for your review.

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价位

US$135 - US$314 （基于标准间的平均价格）

其他名称

evergreen hotel vailevergreen lodge vail

位置

美国科罗拉多韦尔

客房数量

133

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