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Embassy Suites by Hilton Boca Raton (博卡拉顿)

1,570 条点评
在27家博卡拉顿酒店排名第17
661 NW 53rd St, 博卡拉顿, FL
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旅客 (199)
客房和套房 (71)
餐饮 (16)

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在 博卡拉顿 的 27 家酒店中排名第 17
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有健身房的健身中心
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含早餐
免费网络
付费Wifi
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提供上网服务的商务中心
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精通多国语言服务人员
自助式洗衣服务
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44推荐乘车
评分:44/100
17 家餐厅1 公里内
0 个景点1 公里内
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661 NW 53rd St, 博卡拉顿, FL
以当地语言显示的名称/地址
如何前往
西棕榈滩国际机场32公里
劳德岱堡-好莱坞国际机场37公里
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1,570 条点评
14问答
0 个房间贴士

点评

旅行者评分
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我们在床上的时候,工作人员打开了房间的门。门是锁着的,但仍是一个可怕的经历。我告知前台后,她并没有道歉。她只是说因为注册系统的问题,这种情况可能会发生。
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与 Embassy Suites Hotels 合作收集的点评
回复来自Embassy Suites by Hilton Boca Raton的General ManagerManny O
2017年10月16日已回复
Thank you for your candid feedback , and please accept my sincere apologies that we did not meet your expectations during your recent stay at our hotel. It is disturbing to me when I read that you felt that our front desk staff was unaffected by your concerns that our housekeeping staff tried to enter your room while you were in bed and failed to apologize, as they are trained to provide professional, courteous and friendly service you would expect from an Embassy Suites Hotel. I appreciate all comments that will help improve our guest experience, as Guest Satisfaction is our Top Priority. Thank you again for your feedback and we look forward to the opportunity of hosting you in the future and show you we can provide you with a rewarding stay. At Your Service Manny O'Neill General Manager
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在我第一次经历飓风以来,住在佛罗里达州5个月期间,我和丈夫以及3只狗一起住在酒店里,我再开心不过了! 尽管情况很糟糕,工作人员仍然在酒店以勤勉和专业的态度长时间工作。令人惊讶的是,食物、零食和饮料继续充足供应一个完整的房子。当灯熄灭时,工作人员出现在自助餐线上使用了手电筒!谢谢你们酒店的每个人,让我的飓风体验舒适和安全。
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回复来自Embassy Suites by Hilton Boca Raton的General ManagerManny O
2017年9月27日已回复
Thank you for this great review and I was happy to read that we were able to make your first horrific hurricane experience a comfortable and safe stay, due to the commitment to service of our staff. On behalf of the staff I thank you for noting the extraordinary efforts put forth by each and every staff member during Hurricane Irma. We hope you take a minute and stop by the hotel and ask for me, so I can personally thank you for your kind review. At Your Service, Manny O'Neill General Manager
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这个房间给人留下了深刻的印象。早餐棒极了!晚上的招待会也是个不错的奖励。床很舒服。服务和人都很好。价格划算,这是一次超棒的的经历!
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与 Embassy Suites Hotels 合作收集的点评
回复来自Embassy Suites by Hilton Boca Raton的General ManagerManny O
2017年8月31日已回复
Thank you for this great review and your kind words, concerning our every nice staff, nice service, fantastic breakfast and great price. What I was most pleased to read was that you had a great experience, as our staff is committed to provide our guests with a memorable experience. We look forward to welcoming you back when you next return to the Boca area. Have a Great Labor Day Weekend. AT Your Service, Manny O'Neill General Manager
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我们上周住在这家酒店,大堂很不错,员工们也很好。食物还不错,典型的希尔顿早餐。我们的房间面朝一条运河,平静而晴朗。很多停车位。酒店位于绿色区域,靠近主要道路和便利商店。
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与 Embassy Suites Hotels 合作收集的点评
回复来自Embassy Suites by Hilton Boca Raton的General ManagerManny O
2017年5月12日已回复
Thank you for this kind review and for noting our good staff, good lobby and convenient location. We look forward to welcoming you back when the next time you visit the hotel. AT Your Service, Manny O'Neill General Manager
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我是 Embassy Suites酒店的粉丝,但我最后两次住宿并不怎么好。 我之前已经评论了新泽西州的那家。 这家波卡拉顿,对于来谈生意的团队而言,午餐非常地棒。 我很高兴他们所提供的。 我关心的是房间有霉味,不是湿润,是发霉。 地毯上有污迹,我用布擦掉了。在那里睡觉是不舒服的。 早餐选择没什么变化,两次我不得不让他们为站立等着的用餐的人,再重新弄多三种热菜的选择。 非常友好的工作人员,但是,只要我可以打开我的窗户,我将再次留下。
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回复来自Embassy Suites by Hilton Boca Raton的General ManagerManny O
2017年5月5日已回复
Thank you for taking the time to write this review and please accept my sincere apologies , for the unpleasant smell and poor breakfast experience you encountered during your recent stay at our hotel. It is through comments like yours that will help us improve our guest experience and I want you to know I have shared your comments with the appropriate staff members and we are actively taking steps to “Make It Right” by freshening our guest rooms and common areas. As to your comment concerning the our breakfast foods seemed stale, I would like you know that we receive our food products daily and with the volume of breakfast we service all of our food products are freshly served. Again, my sincere apologies that we were not able to provide you with a memorable stay and look forward to welcoming you back and providing you with a rewarding stay. At Your Service, Manny O'Neill General Manager
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价位
US$103 - US$198 (基于标准间的平均价格)
其他名称
embassy suites boca ratonboca raton embassy suites
位置
美国佛罗里达博卡拉顿
客房数量
263
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