I appreciate you bringing your experience to our attention. I am glad to read that you enjoyed our rooms and customer service; however, we apologize that you did not have a comfortable stay. I discussed your comments with the team, and we are working vigilantly to ensure we are enforcing our non-smoking policy as well as working with our maintenance team to make sure that any broken locks are fixed immediately as guest safety is our first priority. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please feel free to contact me directly, at OMS@extendedstay.com, with any additional comments or questions. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I appreciate you taking the time to write such a positive review. I am proud of our team for always making sure to provide each guest a home away from home experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Miriam - Thank you for your recent review of your stay. I am very happy to read your remarks about the hotel and our staff. Please feel free to contact me directly, at oms2@extendedstay.com, with any additional comments or questions. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Thank you for your recent review of your stay. I am so happy to read your remarks about our hotel staff. However, I am very sorry about the noise issues that occurred during your stay. Still, I am pleased to know that we were able to provide you with a positive stay overall. The staff and I appreciate your comments, as it will only help us to improve. If you have any additional feedback, please reach out to me at oms2@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.