Hi DougM706, Thank you for returning at our Holiday Inn Port of Miami Downtown and for leaving your honest feedback. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always welcomed warmly but I'm sorry what you had was otherwise this time. I'm sorry you had to cancel your stay due to the defective A/C. I'm happy to learn that hotel staff did cancel without any penalty. We truly care about your experince, so I have shared your concerns with management. I trust that the necessary improvements will be made. I hope you give us another chance to turn things around. Cheers, June A. Case Manager IHGService
Hello Slfree47, Your review about our Holiday Inn Port Of Miami-downtown is appreciated. Thank you for choosing to stay with us. I am glad that our location was what you needed for your stay. We are delighted to read that we were able to meet your expectations. We constantly strive to achieve only the highest level of quality, service and hospitality. Your insights are shared with our hotel management as reference for future renovations. The tips you shared would be helpful to other guest and we hope to have the honor of having you back again soon. Warm thoughts, Deborah R. Case Manager IHGService
Hi MoTraveler636, Thank you for staying and sharing your candid comments with us. Our goal is to provide you with a great experience at our location. I'm very concerned to see that this did not happen, and I would like to apologize for the lack of exceptional staff service and inconvenience you had with the layout of the bathroom floor. Our guest's safety is always our top priority at our hotel. I can assure you that your feedback will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence you place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. Best, Tracy V. Case Manager IHGService