Dear Shikaeru, thank you for taking the time to leave a review of your recent stay with us. We are terribly sorry to learn about the disappointing experience you had as our guest. Please accept our apologies for your disappointment towards your room. We wish to note that our housekeeping management team has been made aware of the experience you encountered and that proper follow up has been initiated to ensure such lapses in service do not occur again in the future. Lastly, we understand your disappointment with the pricing of add-on service fees charged onsite; information about these is available on the site as well as within your booking confirmation for reference prior to travel. These service fees are standard for the area and as such have been priced in range with similar hotels. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.
Dear Linda615133, thank you for taking the time to write a review of your stay with us at the Grand Beach Hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas or specific situations, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Should you decide to return and give us another chance to exceed your expectations, please let us know if you experience any issues and we will be more than happy to accommodate you accordingly so you can feel more comfortable.
Dear Alfredoespana07, thank you for sharing such kind review of the Grand Beach Hotel. We are beyond pleased to learn about the five-star experience you enjoyed as our guest thanks to our convenient beachfront location and well-appointed hotel amenities. At the Grand Beach Hotel, it is our main priority to deliver an outstanding experience to all our guests; we, thus, strive to continuously maintain an attentive and welcoming staff service attitude in all hotel areas. It is very much rewarding for us and the hard working hotel teams to read of your compliments towards the kind staff service, which you encountered especially, when joining us at the beach, where Tom ensured you enjoyed a positive experience. It was our pleasure to host you, and we hope that we will be welcoming you back for another stay in the near future.
Dear J7burto, thank you for posting a four-star rating of your stay at the Grand Beach Hotel. We are pleased to hear your fabulous comments about your visit and are happy to know that we have managed to cater to all of your needs while on property. Thank you for choosing to stay with us and for your compliments towards our convenient location, nice leisure facilities and the plus of having direct beach access from your hotel. We are further delighted that you found the staff to be top notch and that you appreciated the fantastic service provided by Jean Pierre. We will be sure to pass your feedback on directly to him as well as commend him on the excellent service he has extended. We are grateful for your review and hope to welcome you back soon for an even better onsite experience.