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Casa Monica Resort & Spa, Autograph Collection (圣奥古斯丁)

旅客 (780)
客房和套房 (518)
餐饮 (123)
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绿色领袖 绿色合作伙伴
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历史酒店
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2,080 条点评
22问答
0 个房间贴士
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我们在这家酒店住过3次了,都是来参加特别的活动。员工非常友好,非常乐于助人。这些套房很漂亮,值得一住。他们的酒廊提供很棒的工艺鸡尾酒和美味的食物。我们特别喜欢他们的烤章鱼。给四星的原因是,似乎无论何时我们在这里住宿,酒店总在进行装修。除此之外,这是一家很棒的精品酒店。
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尽管有无数的客人会受到影响,酒店还是在泳池区开了周五晚上的派对,并请了一名DJ。音乐简直是刺耳的,传入我的房间里。从这座建筑的布置来看,酒店不可能不知道这场派对的音乐会对客人产生怎样的影响。很明显,他们是在赚钱,并不关心他们的客人。前台被愤怒的客人狂轰滥炸,没有解决办法。令我震惊的是,这家酒店隶属于万豪集团。
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回复来自Casa Monica Resort & Spa, Autograph Collection的Front Desk SupervisorSandy0330
2019年3月9日已回复
Dear Michelle9899, We do apologize however Downtown St Augustine is a very popular location for weddings and corporate events especially on weekends. The Front Desk was not able to move everyone's room since we were fully committed that evening however we did our best to assist in lowering the music and making sure the music stopped promptly at 10 pm. Sincerely, Sandy Kiernan Front Desk Manager
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首先,房间/浴室都不干净。我整晚都没睡,因为隔壁的夫妻一直在吵架。旁边房间门的隔音真的是太差了,可以听到一切!我在酒吧没有喝到香博树莓力娇酒,而是喝了糟糕的蓝莓汁。天啊,10美元一杯喝的竟然是这么普通的饮品。每晚500美元的收费真的是疯了!我叫了客房送餐服务,我点的单都弄错了,我妻子吃了生的香肠,真的是太恶心了,都是生的。英式松饼应该烤一下,而不仅仅是放到盘子里(不加黄油)。酒店确实没有收取早餐的费用,但是房间真的是太差了。214。生日庆祝也不太好。我真的觉得花了这么多钱,酒店应该做的更好。
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回复来自Casa Monica Resort & Spa, Autograph Collection的Front Desk SupervisorBarbaraC6259
2019年2月18日已回复
Dear So Disappointed, Thank you for taking the opportunity to tell us about your experience.We do sincerely apologize for not meeting your expectations as this was a special occasion for you. As hospitality professionals, it is our number one goal to ensure all of our guest have a memorable experience when they visit us. Therefore, our F&B team sends their apologies as well. We have noted your comments in regards to the value and quality of the room. With the hotel being one of the oldest hotels in the country, we do at times find opportunities in the physical building that may need our attention.However, we are grateful for our guest voice, as it give us the opportunity to perfect our craft of service; as we know and understand exactly what and how we need to improve. Thank you once again.
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我在圣奥古斯丁市中心的这家历史悠久的酒店预订了一个房间。酒店可以步行到商店和餐馆,离码头和马车载客的地方只有一个街区。这家酒店的特色无与伦比。
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这家酒店很棒!我们在圣奥古斯丁度过了愉快的时光,看了很多风景,做了很多事情。酒店的位置超赞,我们的房间对着主要街道,但并不吵。房间很大,家具很漂亮!我们唯一的不满是房间里的淋浴设施。卫生间很大很干净,但淋浴区域有点小,移门需要更换了,它从滑槽里掉下来好几次,把门装进去又掉下来让我们很为难。我们遇到的每个工作人员都很和蔼,乐于助人。我们一定还会再来圣奥古斯丁,再次入住casa monica度假村。
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I'm not clear - do some of the restaurants and bar require men to wear long trousers?
Our restaurant Costa Brava, is business casual. Our lounge is completely casual. Men are not required to wear long trousers.
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We kind of fees are there to rent beach chairs and umbrellas at the beach club?
I think that 2 chairs and an umbrella were $10 per day, it was very reasonable.
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I did reply to the request from Casa Monica, and have not heard anything from them so everything is as shown. If what is occurring at Casa Monica was taken seriously you would not be charging over $300 for a room of lower standards than a Holiday Inn which is $99. Room 202 is completely a slap in the face to the people that have pre-paid for a room. Take time and go into this room and look around, if you are satisfied then you need be replaced! It may have been a big room before the elevator was installed and took up all the space. Monthly all glass tops should be removed and cleaned under, monthly! The installation of a vent in the bathroom should be done immediately! I would guess any low costing Hotel/Motel have vent in baths to prevent moisture from getting into the living area! The wedding we attended was wonderful, however, staying in the room we were assigned at the Casa Monica was not!!! I have written to the Board of Professional regulation regarding this as I feel what we received as your guest was totally out of line for what we received. Have you gone up to the room my daughter and family stayed in to see the large black mould growing from the bath ceiling??? Room 455! Let me know after you check this out but I hope the BPR gets to it first. If I sound upset it is because I am! We spent $317.97 on a luncheon, $85.42 on a breakfast for two plus the outrageous charge for a cracker box room like 202. JiamesB CC: BPR
Ok! Let me start by stating that I realize that you've had issues with your individual experience at the Casa Monica and that those issues are something you should've handled directly with hotel management while you were there. That being said I also don't think the Trip Advisor questions forum is the right place for your rants, especially if you've not given management an opportunity to review your complaints. This section of the Trip Advisor site is for those people who have questions about a future stay, it's a way to inform themselves or clear up doubts when planning their trip and not the section for venting your frustrations or airing your complaints. You can always review the property and give it your rating based on your experiences. Now it would not feel right if I didn't give my personal impression of the Casa Monica so here goes...we enjoyed the most amazing stay on the night of December 17,our room was a suite so incredibly spacious and very clean. All staff members we came into contact with were quite helpful and friendly in the most professional way. We found the hotel property itself to be beautiful with an incredibly enchanting architecture and nice interior design as well. The hotel's location in the center of Saint Augustine's historic area could not have been better! I feel for you but our experience at the Casa Monica was apparently diametrically opposed to yours,and I will definitely consider staying there again on any future stays in our nation's oldest city!
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As a guest of Casa Monica, you do have access to this private members only beach club located on Vilano Beach. We have a daily resort fee which includes access to the full service club, 2 welcome sangrias, internet and water.
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Is there any entertainment on Sunday evenings at the piano bar?
The Casa Monica has music for Sunday brunch as well as Friday and Saturday evenings.
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价位
US$228 - US$491 (基于标准间的平均价格)
其他名称
casa monica, autograph collection hotel saint augustinecasa monica saint augustinecasa monica st augustinehotel casa monicacasa monica hotel
原名为
Casa Monica, Autograph Collection
位置
美国佛罗里达圣奥古斯丁
客房数量
138
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