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瑟夫赛德海滩大酒店
Grand Beach Hotel Surfside

旅客 (1573)
360
全景 (13)
视频 (2)
卓越奖

关于

在 瑟夫赛德 的 9 家酒店中排名第 4
地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 银级
酒店设施
Spa
免费高速WiFi
客房服务
餐厅
有健身房的健身中心
游泳池
酒吧/大堂
会议室
会议设施
允许携带宠物 (可带狗/宠物)
公用Wifi
室外游泳池
宴会厅
干洗服务
成人游泳池
提供上网服务的商务中心
提供早餐
残障通道
洗衣服务
温水游泳池
精通多国语言服务人员
门房服务
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客房特色
套房
家庭房
无烟房
酒店信息
酒店星级
酒店风格
风景优美
酒店链接
访问酒店网站
优惠与公告:套餐优惠
酒店优惠信息

位置

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95非常适合步行
评分:95/100
42 家餐厅0.5 公里内
2 个景点0.5 公里内
2,222 条点评
114问答
0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
大厅很漂亮。棕榈树的后面配有带垫子的椅子,很漂亮。沙滩上很周到地配备了沙滩椅。房间很大,很干净,很漂亮。咖啡馆也很赞。餐厅也很棒但是希望菜单能够更加多样化。客人们都比较随和,酒店工作人员的服务也很周到。唯一要吐槽的就是停车费太贵了。
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与 Cancelon.com 合作收集的点评
回复来自瑟夫赛德海滩大酒店的ManagerMiroslava P
2019年2月28日已回复
Dear Explorer760904, it has been a pleasure to serve you during your time with us at the Grand Beach Hotel Surfside. We are pleased to read that you truly enjoyed every aspect of your experience from the beautiful hotel lobby area to the clean and pretty guest room and the great restaurant we have onsite. We hope you would be happy to learn that we are currently working on a new menu for the restaurant along with a Sunday Brunch serving and a daily special, so you have plenty to look forward to in this hotel area on your return. We are further heartened that you enjoyed the friendly and attentive service we provide to our guests, as this is very important for us to pass on to the hard working teams at the Grand Beach Hotel Surfside. We are excited to mention your fabulous review with the entire team and are very much looking forward to having you with us again in the future.
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从迈阿密标准,效仿者及轻松的氛围三个角度来看,对这里的评价有些夸大其词了。某些工作人员在服务时并不以游客为中心,但整体还行,10分给5分。如果你是冲着海滩来的,那么酒店的位置很不错,附近有购物的地方和餐馆。但去酒店以外的地方需要使用其他交通工具。
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回复来自瑟夫赛德海滩大酒店的ManagerMiroslava P
2019年2月11日已回复
Dear fernandoumo, thank you for your review; we appreciate it when our guests take the time to share both their good and not so good impressions from our property. We are glad you enjoyed our hotel’s relaxed atmosphere and beachfront location allowing for a direct access to the beach from hotel premises and close proximity to local shopping and dining. Your feedback and recommendations on how we could further improve staff service are very much appreciated and will certainly be reviewed, as we continue to look for ways to further enhance the guest experience onsite. Thank you. It will be our pleasure to welcome you back soon for another joyful visit.
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希望我的评论能对你有所帮助。我在瑟夫赛德海滩大酒店住了很多次,每次的体验都很棒!这里的设施和工作人员都非常棒,但这次我想特别感谢桑德拉,她是天空酒吧和大堂酒廊的酒保,她太棒了,总是努力让我在这里的住宿变得更好!再次感谢大家。
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回复来自瑟夫赛德海滩大酒店的ManagerMiroslava P
2019年1月18日已回复
Dear Dmitry, we appreciate your loyalty and continuous business to the Grand Beach Hotel Surfside. Your kind words towards the staff and Sandra in particular are most rewarding to receive and will certainly be passed on to her and the rest of the hard working hotel teams. We are grateful for your recommendation and cannot wait to host you for a return visit again soon.
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Bladimir真的很出色...服务非常贴心。强烈推荐。酒店别致又干净,服务很周到。食物很美味,我吃的那个蔬菜披萨真的太棒了,谢谢你。
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回复来自瑟夫赛德海滩大酒店的ManagerMiroslava P
2018年12月17日已回复
Dear ChefAdaCaters, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel Surfside for such special occasion, but also for your precious time giving your feedback on TripAdvisor. We always set our aims high and strive to exceed our guest’s expectations and to know we have achieved this is very rewarding. We are delighted that you found the staff to be top notch and that you appreciated the fantastic service. Now that you have experienced and enjoyed what Grand Beach Hotel Surfside has to offer, we look forward to welcoming you back and serving you again soon.
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我7月份时住在了这家酒店,我向这家酒店进行投诉后才发现忘记带走了一对耳环。他们的员工说会帮我把这对耳环寄到我所住的地址。另外他们跟我要我的信用卡号码以收取邮寄的费用。但是已经过去四个月了,我的耳环还没有寄出去,当我联系他们的时候,这家酒店的家政办公室协调员塔玛拉·里贡德一直告诉我,说他们的礼宾部表示不能帮我把我的耳环寄回来!当我要求和酒店的经理谈一谈时,她说没有人能为我解决这个问题!!!这事对于这家这么大的酒店来说,真的是太荒谬了!
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回复来自瑟夫赛德海滩大酒店的Social Media CoordinatorMiroslava P
2018年10月12日已回复
Dear LuaA1982, allow us to begin by expressing our gratitude for your business and valued feedback. We furthermore appreciate you alerting us of your concern in regards to the process encountered, when corresponding with the Lost & Found team onsite. We have been able to follow up on the matter with the respective hotel team and it is our understanding that as clearly communicated to you by hotel staff, there are circumstances, which are outside of the control of the hotel and its staff, that have caused the delay in shipping. The team members, with whom you have spoken so far are available to be of further assistance at the contact information you already have on file, however, we must strongly point out that there are specific hotel policies and terms associated with shipping, which our team must abide by and follow and which cannot be overlooked for safety reasons, when requests such as yours are being handled. Thank you.
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价位
US$182 - US$714 (基于标准间的平均价格)
位置
美国佛罗里达瑟夫赛德
客房数量
270
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