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芝加哥希尔顿酒店/壮丽大道
Hilton Chicago/Magnificent Mile Suites

2,511 条点评
在205家芝加哥酒店排名第66
198 E Delaware Pl, 芝加哥, IL
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客人1 间客房2 位成人0 名儿童
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Agoda.comUS$172
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travelup.comUS$188
价格为合作伙伴提供的每晚平均房费,可能不包含所有税费。 所显示的税费仅为预计。详情请咨询我们的合作伙伴。
旅客 (438)
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客房和套房 (489)
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代客泊车
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24 小时前台服务
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2,511 条点评78问答0 个房间贴士

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这个酒店很破旧。位置很不错,但是几十年都没有翻修过了。除了很老旧之外,酒店还很脏。床单上有血渍,淋浴间有头发,浴室的水池排水还坏掉了。大多数工作人员都很好,但是这顶多就是一家3星级酒店。
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自芝加哥希尔顿酒店/壮丽大道的General ManagerPatrickFilatre
回复时间:3周前
Dear Chris M, Thank you for staying with us and thank you for taking the time to share your feedback with us. We are very sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues you experienced during your stay, and i can assure you that this is not typical of the feedback we receive. We will follow-up with our team to ensure that we always provide the service quality that our guests expect and deserved. Again, what you experienced is not typical and the many reviews we receive attest to that. All our rooms were renovated in 2016, with new furniture, new lighting, new artworks, new wall vinyl, window treatment, new bedding, new carpet. Clearly the short comings of our service are not acceptable and we will be in contact directly with you. It is always our goal to provide a pleasant experience for all our guests and we hope to have the opportunity to make it right and to serve you again in the future. We appreciate your loyalty to Hilton and we look forward to the opportunity to redeem ourselves and welcome you back.
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前台很有帮助。虽然我们很早就到了,但他们还是帮我们查一下有几个房间给我们入住,这个几个房间之前是卖给洛拉的,这太好了。我肯定会回到这个酒店。
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自芝加哥希尔顿酒店/壮丽大道的General ManagerPatrickFilatre
2019年8月7日已回复
Dear RVANLIEW, Thank you very much for staying with us and thank you for taking the time to tell us about your experience with us. I am glad that our team was able to accommodate your early arrival. We were fully book over the weekend but our team always do the best they can to assist our guests. It was a pleasure and a privilege to serve you during this visit and we look forward to welcoming you again the next time that you are in Chicago.
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我与家人在7月4日或周末旅行入住。酒店地理位置十分优越,距离密歇根大街一个街区,步行5分钟即可到达海滩,通过附近的公共交通工具可到达The Shed、足球场等,步行20分钟即可到达海军码头。
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自芝加哥希尔顿酒店/壮丽大道的General ManagerPatrickFilatre
2019年7月13日已回复
Dear jjmaine664, Thank you very much for staying with us and thank you for taking the time to share your experience with us and other travelers who are planning on visiting our great city. Thank you for recommending our location. There is no doubt that being steps away from the Magnificent Mile, the American Girl, the John Hancock Tower, Oak Street beach and the restaurants on Rush Street makes it easy to enjoy our fabulous city. We are delighted that you and your family enjoyed your visit and we look forward to welcoming you back soon.
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我们在这里庆祝了我们的30周年,他们给了我们一个免费的升级,包括香槟和巧克力,还提供了每天的早餐。休息室超棒!我唯一的抱怨就是床垫太软了,不是很舒服。但是,房间能看到超级壮丽的景色。对我们来说真的是非常特别的时刻,希尔顿酒店真的太棒了!
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自芝加哥希尔顿酒店/壮丽大道的General ManagerPatrickFilatre
2019年6月27日已回复
Dear Frisby0, Thank you for stay with us on such a special occasion and congratulations on 30 years together. We are delighted to know that you enjoyed your special celebration with us and we look forward to welcome you back. Many of our guests, have made their hotel of choice when visiting our beautiful city and we hope that you will return. Thank you for the opportunity and privilege to serve you during this special occasion. Have a wonderful summer and many more years of happiness.
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这是一家很棒的酒店,我们的房间非常干净,设施齐全,床很舒服,我们睡得很好。我唯一的抱怨是酒店停车太贵而且离酒店太远。我们选择了街对面一个独立的车库(S & P),省了10美元,他们还帮我们洗车。
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自芝加哥希尔顿酒店/壮丽大道的General ManagerPatrickFilatre
2019年6月1日已回复
Dear okcrowl, Thank you very much for staying with us and thank you for taking the time to tell us about your experience at the hotel. We are glad that you enjoyed our hotel, your room and the comfortable bed. The satisfaction of all our guests is very important to us and we appreciate your feedback. I have noted your comments about the parking and can assure you that it is consistent with all the other hotels in Chicago. The parking price includes over 25% in various taxes (city, county and state). It was a pleasure to serve you during this past visit and we look forward to welcoming you back the next time that you are in Chicago.
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价位
US$153 - US$460 (基于标准间的平均价格)
其他名称
hilton suites chicago/magnificent mile hotel chicago, hilton hotel chicago, hilton chicago, chicago hilton
位置
美国伊利诺伊州芝加哥中区 / 斯崔特维尔 (Streeterville) / 近北区
客房数量
345
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