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贝斯特韦斯特快乐庄园旅馆 (南波特兰)
Best Western Merry Manor Inn

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700 Main St, 南波特兰, ME
新冠肺炎最新信息:请查看此酒店采取的额外卫生和安全措施。阅读更多
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US$170
US$153
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节省 US$17
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节省 US$17
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Hotels.comUS$153
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价格为合作伙伴提供的每晚平均房费,可能不包含所有税费。 所显示的税费仅为预计。详情请咨询我们的合作伙伴。
旅客 (159)
客房和套房 (133)
餐饮 (24)
新冠肺炎疫情期间安全出行
住宿期间的防疫措施
  • 所有布草均经过高温洗涤消毒
  • 住客必须在公共区域佩戴口罩
  • 员工必须在公共区域佩戴口罩
  • 地板已贴上安全社交距离标记
  • 为住客和员工提供洗手液
  • 针对人流较多的区域定期进行消毒
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更新日期:20/11/06 此酒店表示会采取安全预防措施,但 Tripadvisor 尚未核实此消息的准确性。
来自贝斯特韦斯特快乐庄园旅馆的备注
更新日期:20/11/06 此酒店表示会采取安全预防措施,但 Tripadvisor 尚未核实此消息的准确性。

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在 南波特兰 的 15 家酒店中排名第 2
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1,739 条点评22问答0 个房间贴士

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Jane A 写了一条点评 2014年5月
加拿大Truro173 分享112 推荐
我计划着和我妹妹和我70岁的阿姨和妈妈从加拿大到波特兰南部来一次家庭购物之旅。我提前在最佳西方欢乐庄园酒店预订了303号房。因为303室独特在一套房里四张双人床,完美的适应我的家人的需求。我叫酒店直接提前几天来确认预订,我被告知预订被取消了,叫我打中心的预订号码查找原因。我打电话给中心,他们说,直接打电话给酒店,我又打回酒店,但被转到了语音信箱……我又打了一遍,却一直在线等。同时,这是没有一个1-800免费电话号码所以我得支付从加拿大打过去所有长途话费。事情的原委大概是这样的,预定是被酒店取消的因为当我的信用卡预定了几个月后被拒绝。该卡被拒绝是因为他们拼错了我的名字。然而,没有人打电话取得正确的信息或是换个新的信用卡号码再或者让我知道预订被取消了。我遭遇了极差的待遇,还被责怪是因为我的信用卡被拒绝才造成问题……我结束了预订和南波特兰的依普瑞斯快捷假日酒店。那里没有解决问题。
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回复来自贝斯特韦斯特快乐庄园旅馆的General ManagerBWmgr
2014年5月14日已回复
Dear Jane A., Thank you for taking the time to share your comments. I sincerely apologize that you feel as though we provided you with poor customer service. As you can see by the various feedback from fellow travelers, we strive to make every guest’s experience special. We want to make this right for you, and I understand that Best Western’s central reservations has compensated you with bonus points. I apologize if someone misspelled your name, but I want you to know that this has no relation to charging your credit card as there is no correlation between the two. In addition, we do not ask for advanced deposits so we would not have attempted to charge your card until you arrived to check-in. The only exception to this is if we have a special running where we are able to offer a discount for advanced purchase bookings. In this case your card would have been charged immediately upon booking with your approval. I hope you can understand my concern as what you’ve described is not our protocol and would not have caused your room to be cancelled. In further research it shows that the Pheonix headquarters canceled your reservation upon request at the beginning of May. I sincerely apologize for this if cancelling was not your intention. We would like to learn from our mistakes to ensure we’re consistently providing superior service to our guests. We will certainly be in contact with the reservation line through Best Western to ensure this does not happen again. I appreciate you taking the time to notify us of the issue you experienced and again we truly apologize. If I can be of further assistance please do not hesitate to contact me at 207-774-6151. Thank you so much, Jess Donovan, G.M.
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Jerry C 写了一条点评 2013年4月
佛罗里达群村866 分享233 推荐
4月9号的时候在这家酒店住过。酒店正好位于南波特兰的第一大街上,很容易找。有一家餐厅附属于这家酒店,可以向酒店顾客提供免费的热乎的早餐。好感动。 登记很迅速简单。停车很简便。房间里有很大的平板电视但没有微波炉或者冰箱。那些喜欢泳池的人,在这里他们会得到满足。我们觉得床很舒服。房间很干净但酒店有些老旧了而且暖通空调是按钮式的而不是电子控制的。对于我们所得到的来说价格很合适。
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回复来自贝斯特韦斯特快乐庄园旅馆的General ManagerBWmgr
2013年5月22日已回复
Dear Jerry C., Thank you so much for your feedback regarding your stay with us at the Best Western Merry Manor Inn. We truly appreciate your business and hope to see you again in the near future! Please do not hesitate to reach out and contact me directly to book your next reservation! Thanks again, Jessica Mooney, G.M. (207) 774-6151
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LynetteG64 写了一条点评 2013年4月
俄亥俄Orwell82 分享24 推荐
我对这家汽车旅馆的第一印象不怎么样。我觉得看上去有点儿旧了。在走廊有股怪味,不好闻。房间本身虽然也旧了,但是非常洁净,我们还有一个壁炉,超级加分哦。不知道是不是我闻习惯了,反正走廊的怪味也没了。在这家汽车旅馆这里我觉得挺安全,这里很好找,离波特兰也近。前台,尤其是周一晚上和周二晚上的工作人员很友好,很热情帮助。我注意到一点,在大多数时候,所有的工作人员都很友好,当你从他们身边路过的时候会跟你说哈喽。我知道这很不容易,房间也很干净,因此我的抱怨都是温和的,倒不如说是一种观察吧。我们住了两晚,印象深刻,到离开的时候我非常的喜欢这里。另一点是这里只有两顿早餐是免费的。我们要为第三天的早餐付费,最后一天也没有什么优惠券。最后,我还会在来这里住的。只是不能给全5分哦。
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回复来自贝斯特韦斯特快乐庄园旅馆的General ManagerBWmgr
2013年4月9日已回复
Dear LynetteG64, We want you to think of us as a 5! Thank you for your feedback, we will work on the issues you mentioned so that when you (hopefully) return, you will feel as though you have no choice but to give us a 5! I must thank you for completing the Medallia response survey as well. Your response was distributed amongst the housekeeping staff in particular because your feedback supported exactly what we are trying to instill in everyone on property. In general we typically receive positive comments regarding the interaction with our staff but I am in agreement with you, that we can always improve in this area. We stress the importance of acknowledging each guest because we understand that without our guests we serve no purpose. Thank you for commenting on the cleanliness of your room! This obviously has a huge impact as to whether or not a guest will return for another visit so I'm happy to have the opportunity to share this with our staff! Again, thank you for sharing your feedback with fellow travelers and we hope to see you again soon. Sincerely, Jessica Mooney General Manager
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JayP203 写了一条点评 2013年4月
康涅狄格哈特福德3 分享4 推荐
复活节的周末我们全家在这里过的,因为这里距离波特兰比较近。预定的时候我老公是按照三人标准来订的,可是结果其实是我们共两个成年人。所以我马上给酒店打了电话,他们说因为我儿子才三岁大所以可以和我们住在一间房。这样的话价位也是一样的。但是,我们入住以后,他们只给了两张早餐券,我们问怎么回事的时候,他们却说每间房只提供两张券。为此我很懊恼,但是这倒不足以破坏整个住宿经历。我对我们的房间非常惊喜。虽然整个房间还可以布置得更完美些(例如冰箱里面的啤酒)。不过这里比我们以前在波特兰住过的酒店好多了。这边好像正好有个摔跤比赛,到处都可以看见穿着比赛上衣的孩子们。不过我真希望酒店应该帮我们找个远离这些孩子们的房间(我事先并不知道这些),他们总是大声喊叫,吵得不行。我们喜欢酒店的游泳池,但是泳池里没有看护人员在孩子们的旁边,我儿子在儿童水区玩耍的时候有一次就挺危险的(水区是为大点的孩子设置的)。还有他们朝我们扔球的时候也很危险。不过作为家长我也知道可能看好孩子是我们自己的责任,而不是酒店的责任。游泳池绝对是超五星级的体验,以前从来没有一家泳池这么好的。我跟前台要毛巾和毯子的时候,还挺好说话的。除了早餐之外,我没有其他要抱怨的地方。如果没有什么特殊的变化的话,我和老公已经决定了下次再来波特兰的话还住这家酒店。
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回复来自贝斯特韦斯特快乐庄园旅馆的General ManagerBWmgr
2013年4月9日已回复
Dear JayP203, I'm happy to hear you will be returning to the Best Western Merry Manor Inn next time you and your husband are in the Portland area! First I must apologize for the housekeeping issue you encountered. I thank you for your patience and understanding and appreciate you bringing this to our attention so I'm able to share it with our housekeeping staff. As we gear up for another busy season this type of feedback is crucial! Also, I must thank you for your feedback regarding our procedure of offering two complimentary breakfast vouchers for every qualified room. We are under renovations in our restaurant until the beginning of May, but once the renovations are complete and we have relocated our food and beverage operation back to the main dining area, we will be reviewing our breakfast program and making some necessary changes. Your feedback will be added to our file as we review our current procedures, so thank you for voicing your concerns! Due to the recent comments we've received regarding groups that we've housed, we have implemented a few changes as to how we accommodate our guests during these times. We have decided to bring in a uniformed officer to assist us with large groups in keeping any unattended children from negatively affecting another guest's stay. As you mentioned, it is the parent's responsibility to ensure that the behavior of their children remains respectful of others. Unfortunately we have found that this just isn't always the case any longer and we feel it's unfair to others looking for a quiet and relaxing visit. We love having large groups with children use our facilities and want everyone to have a great time and enjoy themselves, but it is our responsibility to ensure it is not at the expense of others. We hope these changes will be viewed as a positive step forward as many of the local hotels are implementing the same procedures. Again, thank you so much for taking the time to share your feedback with us! We hope to see you again soon! Jessica Mooney General Manager
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NOtellMOtelMaine 写了一条点评 2013年4月
Maine16 分享11 推荐
这家旅馆让我想起了史蒂芬金的《闪灵》里的那个卢克酒店。帮我办理入住的女士一点都不友好。我的确要求了一个在顶层的安静的房间,结果我的房间真的超级安静!两天来在我这层一个其他的人我都没看到!这样很不错可是也有点吓人。这个周末过后我特别累。床非常舒服,可是第一晚凌晨3点的时候,竟然有小孩在走廊里玩捉迷藏!!第二天早上5点我又被火警警报器吵醒了!我真是累坏了。不过酒店有一点让我印象深刻,那就是这个价格竟然还提供了那么多便利设备,还不错。 走回我房间的这两英里路可是有点吓人的。这就像一座废弃的旅馆似的。旅馆走廊里的地毯已经褪色了,而且还很破旧。在一个凹室里还平白无故的摆了一张孤零零的椅子,电梯里还有一只被丢弃的医用手套!我唯一见到其他客人的一次就是那次火警警报器响了之后,大家穿着睡衣在附近转悠,看着救火车到来(结果就是一个烧坏的排水泵)。之后,前台又没有任何致歉的意思。不过这儿的咖啡还不错。这家旅馆在七、八十年代的时候一定人很多很热闹,可是现在却很落魄,感觉已经奄奄一息了。 这家旅馆非常大,我都不知道凭借着这么少的客人它是怎么运营下去的。 这个周末最差的部分就是我从餐厅点餐的时候。我得走啊走啊走啊,走过一条长长的 弯曲的走廊,一直到餐厅,中间看不到一个客人。餐厅里桌椅摆的很稀松,气氛也很压抑。椅子是塑料的,很小;灯是荧光灯,很亮;完全没有气氛。有一个人坐在那儿,我觉得是这里的工作人员。我到的时候菜已经摆在桌上有点凉了。一个员工走出来问我房间号是多少(好把饭钱算到我的房费里)。我尝试着小声告诉他我的房间号,因为大声说出你的房间号让别的不认识的人听到是不明智的,可是他听不见,所以我不得不大声说出我的房间号。我当时太慌张了,所以我告诉他的房间号是错的。之后他就很怀疑的看着我,然后说他们没有我说的这个房间号。我说:哦对不起,应该是这个。之后我就告诉他了正确的(我之前少说了一个数字)。可之后他还继续一声不吭的盯着我,我说:什么?你没搞错吧?(我觉得我好像是在被警察审讯还是什么的)他说:可是你第一次告诉我的房间号是错的。我说:听着,这是我第一次到这家酒店来(也会是我最后一次来),不好意思我记错了楼层号。他这才离开,走进了厨房(去证实我不是什么街上随便走进来的,盗用别人房间号的人),等到他回来的时候,我的菜凉的更厉害了。他试图表现的很友好(他从前台那儿证实了,我不是什么从街上随便走进来的人),可是我却没有受到任何道歉。事实上他站在那里好像还等着我给他小费似的。一谈到这种受冷落的感觉,我就很沮丧,而且我的菜已经全凉了,还怎么吃呀。于是我就又走了两里路回了房间。 退房的时候倒是挺快的,过程也很愉快。接待员很不错。一切都很正常,除了某个女人正在退房柜台那里抱怨她的网络不能用以外。接待员尝试着去帮她,可那个女人说:“我知道这是你们这帮家伙搞的鬼,你们不许再破坏我的网了。”(有一个史蒂芬金里的情节)这家酒店在它的全盛期一定顾客非常多。看到一处这么好的有潜力的旅馆,竟然被弄到了这么一个境地,真是让人悲伤。
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回复来自贝斯特韦斯特快乐庄园旅馆的General ManagerBWmgr
2013年4月9日已回复
Dear Guest, Thank you for sharing your feedback with us and for providing the constructive criticism that helps us make improvements to better service our guests! I'm sorry that your requested room on the third floor was quieter than you anticipated! We try our best to accommodate all requests and so when you request a quiet room we make every attempt to honor this. Maine tends to experience quite a difference in seasons regarding the occupancy levels at hotels. It is very typical that November through June is relatively quiet, yet July through October we wish we had another 500 rooms available for our guests! Due to the drop in occupancy level in the off season and the size of our property, we try to keep guests centrally located near the front desk unless specific requests are asked of us, allowing us to better assist our guests should they require additional amenities etc. I apologize for the fire alarm sounding at 5:00am. It is a very rare occurrence with the exception of scheduled fire drills, but we are thankful that our system operates effectively to maintain the safety of our guests and staff. Unfortunately we had no way of predicting the sump pump would go, but we were able to replace the unit immediately! Thank you for your feedback regarding the staff's reaction as this will help with further training. Again, I apologize for the way in which our building is designed- something we don't have a lot of control over at the property level! We do allow access to our on-site restaurant through the corridors, but also have a walkway connecting the lobby to the restaurant which is a much shorter walk. I want to thank you for your comments regarding your interaction with the wait staff at the restaurant. I have given your comments to the restaurant manager to use in refreshing our policies in regards to how room charges should be handled. I'm not sure which plastic chairs you are referring to at the restaurant as we do not have any plastic chairs on site with the exception of our patio furniture. We are however, under renovations in our restaurant which will be completed by the beginning of May so we are operating out of one of our smaller banquet rooms which is typically designed for meetings. We understand the temporary dining room does not offer the same ambiance as a typical restaurant but we did not find it appropriate to close down our food and beverage operation as there are very limited alternatives within walking distance for our guests. Again, I thank you so much for taking the time to share with us how we're doing. Without feedback from our guests we can only assume we're meeting expectations so I thank you for playing an integral role in our overall mission. Sincerely, Jessica Mooney General Manager
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价位
US$98 - US$254 (基于标准间的平均价格)
其他名称
best western merry manor hotel south portland, best western south portland, south portland best western
位置
美国缅因州南波特兰
客房数量
151
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关于贝斯特韦斯特快乐庄园旅馆的常见问题
贝斯特韦斯特快乐庄园旅馆附近有哪些热门景点?
附近的景点包括Portland Head Light(距此地 7.2 千米)、Fort Williams Park(距此地 7.2 千米)和Casco Bay(距此地 6.2 千米)。
贝斯特韦斯特快乐庄园旅馆有哪些物业设施?
酒店的热门设施包括室内游泳池、免费Wifi和含早餐。
贝斯特韦斯特快乐庄园旅馆提供哪些客房设施?
热门房间设施包括空调、平板电视和客房内冰箱。
贝斯特韦斯特快乐庄园旅馆提供哪些餐饮选项?
入住期间,客人可以在含早餐、餐厅和酒吧/大堂享用美食。
贝斯特韦斯特快乐庄园旅馆可以停车吗?
是,客人可以使用免费停车。
贝斯特韦斯特快乐庄园旅馆附近有哪些餐厅?
交通便利的餐厅包括Scratch Baking Co.、Back Bay Grill和Gorgeous Gelato, Portland。
贝斯特韦斯特快乐庄园旅馆设有锻炼设施吗?
是,客人可以在入住期间使用室内游泳池和健身中心。
贝斯特韦斯特快乐庄园旅馆提供保洁服务吗?
是,客人可以使用干洗服务和洗衣服务。
贝斯特韦斯特快乐庄园旅馆允许带宠物入住吗?
是,一般允许携带宠物入住,但最好还是提前致电确认。
贝斯特韦斯特快乐庄园旅馆提供商务服务吗?
是,酒店会提供便利的商务中心、会议室和宴会厅。
贝斯特韦斯特快乐庄园旅馆附近有任何历史景点吗?
许多旅行者热衷于参观Wadsworth-Longfellow House(距此地 5.6 千米)、Goddard Mansion(距此地 7.2 千米)和Stroudwater Burying Ground(距此地 4.5 千米)。