This hotel is new and very clean. Our room was nice and had everything we needed. We did have some issues with the hotel turning off the water in the morning. When I asked they said they sent notes to each room letting guests know about it, we did not receive one nor when we checked in the day before was it mentioned. Also at breakfast the did not have enough plates or silverware. The gentleman doing the breakfast said it was because guests take items to their rooms and don’t return them. I find that a ridiculous excuse to not be able to serve guests, management clearly needs to order more dish ware or have a better system.
回复来自Residence Inn Bwi Airport的General ManagerMike Rowe
回复时间：1周前
Dear Melanie, Thanks for the 4 rating! At The Residence Inn by Marriott BWI Airport we know just how important are comfy beds, great location and friendly staff. We apologize for the water and the breakfast plates & silverware. All things you mentioned has been corrected. We hope to see you again. Thanks for choosing to stay with us.
Stayed here for one night and booked with points. It was recently remodeled from a staybridge suites. The hotel is beautifully updated with everything needed. Staff was very friendly. Rooms were clean and modern. I would definitely stay here again. It’s within walking distance to the Sheraton BwI and Westin BWI
Stayed here for a single night due to the Crowdstrike Microsoft cyber glitch when my flight got delayed. I was extremely impressed with the quality of the room. This was one of two recently renovated hotels I've stayed at which I was extremely impressed with! For an Airport Hotel, this place was extremely quiet!
