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TownePlace Suites Grand Rapids Airport Southeast (大急流市)

2 条点评
在33家大急流市酒店排名第26
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4850 Town Center Dr SE, 大急流市, MI
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US$139
US$118
+ US$18 税费
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节省 US$21
Hotels.com
TownePlace Suites
US$139
US$118
+ US$18 税费
View deal
节省 US$21
Booking.comUS$118
Priceline
FindHotelUS$139
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价格为合作伙伴提供的每晚平均房费,可能不包含所有税费。 所显示的税费仅为预计。详情请咨询我们的合作伙伴。
旅客 (10)
客房和套房 (12)
餐饮 (3)

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在 大急流市 的 33 家酒店中排名第 26
地点
服务
优惠度
全屏
酒店设施
免费停车
免费高速WiFi
游泳池
有健身房的健身中心
免费早餐
赌场与博奕
高尔夫场地
提供儿童餐椅
WiFi
室内泳池
恒温泳池
允许携带宠物 (可带狗/宠物)
提供上网服务的商务中心
会议室
无烟酒店
户外壁炉
户外家具
急救包
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小厨房
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2 条点评0问答0 个房间贴士

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Marriott Platinum Member 写了一条点评 4月9日
科罗拉多戈尔登7 分享2 推荐
Had a really poor experience with this location that's probably worth sharing to prospective visitors, as it led to us not staying at this location at all.  We called ahead of time to confirm available rooms as well as Pack N' Play availability for our toddler.  The front desk attendant was helpful and told us that there was a unit available with separate rooms that we could upgrade to (as a Platinum member) and that they had Pack N Plays ready to go, freshly sanitized, so we set up our reservations and off we went.  Upon check-in after a day of traveling, we were told that no such room existed at this hotel and we'd be in a studio instead and also that they had absolutely no Pack N' Plays on premises, at all.  Not that they were all checked out, but that they didn't exist. So basically nothing we were promised even existed at this hotel, and yes I went back in my call logs to ensure that I spoke to THIS location.  I asked if they could just get a Pack N' Play from a neighboring hotel but they said they couldn't do that, either.  After a lot of back and forth I finally gave up on this location and had to call the Marriott help line to get us another room in a neighboring hotel that DID have a place for our daughter to sleep and had rooms with a separator in them (1BR suite).  The whole ordeal took us about 2 hours and made us about an hour late for our scheduled dinner with family.  These are the impacts to families when hotels like this can't get their stuff in order. Needless to say I was really upset at being misled, having this location do almost nothing to help us fix the issue, and then being left to figure everything out on my own.  Getting our points back also became a big hassle.  Later on, I eventually got a hold of the Sales Director of this location with initials L.K. who was really understanding and bothered that this happened, offering us concessions on our next visit so she could make right on the issue.  Well we just tried to call in on those concessions offered to us on our stay this weekend, but she is unavailable for the duration of our stay and the General Manager said he couldn't honor what she had promised.  So at this point it's probably best to just share my experience and if this location ever wants to make good on its offer to comp us at a later stay, I guess I'll update the review then.  
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入住日期:2020年10月
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fmtrv 写了一条点评 2021年2月
Los Angeles70 分享141 推荐
Stayed here before an early morning flight. Spoke with Tina on the phone prior to arrival and she put our 2 rooms close together and helped me make a reservation for the pool. Hotel was PACKED when we checked in (it was Valentine's Day/President's weekend. Common spaces very clean. Front desk: Tina was there and helpful. Kyle, the front desk manager, was not helpful and seemed totally clueless as to what type of rooms they offer. When I asked if my rooms were close together he started typing in keys and then looked to Tina, who said that they were across the hall. I then asked Kyle if there was bedding already in the room for the sofabed--he looked blank again and then said "i'm not sure, but yes, all of the rooms have the sofabeds made up.' And then he said to call down if that wasn't true. Um, is he a manager or new to the front desk? When we arrived to the room, there was no bedding on the sofabed. So we called down and, of course, Tina arrived with it fresh from the laundry. Another odd thing that happened during check-in was that Kyle recognized my Platinum status....and then, despite the fact that I booked 2 rooms and was traveling with my 3 kids and husband, brought me ONE bottle of water and then 2 small snack bags of chips/pretzels TO CHOOSE FROM. I told him thanks I would take both and he seemed totally put off by this. Tina then went to the back and came out with a Valentine's Day amenity-she clearly read the client whereas Kyle was CLUELESS. Reservation with pool went well-clean area and stocked with towels. Rooms was clean with the exception of the sofabed-many crumbs inside when I pulled it out. In the morning, the breakfast wasn't supposed to start until 7 but Tina had to go bags and food assembled by 6 for everyone without even being asked. Kids loved the goodies and we had a good breakfast. Good hotel, very new, clean spaces, but I would promote someone like Tina who clearly knows the hotel and understands customer service. Not sure why Kyle is in a managerial position.
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入住日期:2021年2月
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房间建议: The Suites offer a little more space, especially if you're staying long-term
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美国密歇根肯特县大急流市
客房数量
102
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关于TownePlace Suites Grand Rapids Airport Southeast的常见问题
TownePlace Suites Grand Rapids Airport Southeast附近有哪些热门景点?
附近的景点包括Grand Rapids Escape Room(距此地 6.2 千米)、Gerald R. Ford Airport Viewing Park(距此地 2.2 千米)和Catch Air(距此地 6.8 千米)。
TownePlace Suites Grand Rapids Airport Southeast有哪些物业设施?
酒店的热门设施包括室内游泳池、免费Wifi和含早餐。
TownePlace Suites Grand Rapids Airport Southeast提供哪些餐饮选项?
入住期间,客人可以在含早餐享用美食。
TownePlace Suites Grand Rapids Airport Southeast可以停车吗?
是,客人可以使用免费停车。
TownePlace Suites Grand Rapids Airport Southeast附近有哪些餐厅?
交通便利的餐厅包括The Pit Stop、Anna's House和FireRock Grille。
TownePlace Suites Grand Rapids Airport Southeast设有锻炼设施吗?
是,客人可以在入住期间使用室内游泳池和健身中心。
TownePlace Suites Grand Rapids Airport Southeast允许带宠物入住吗?
是,一般允许携带宠物入住,但最好还是提前致电确认。
TownePlace Suites Grand Rapids Airport Southeast提供商务服务吗?
是,客人可以在入住期间使用商务中心和会议室。
TownePlace Suites Grand Rapids Airport Southeast附近有任何历史景点吗?
许多旅行者热衷于参观Meyer May House(距此地 13.8 千米)。
TownePlace Suites Grand Rapids Airport Southeast是无障碍酒店吗?
是,这家酒店提供残障通道。 如有具体问题,建议你提前致电确认。