We came for a girls getaway. The room was not clean, there were items still in shower and trash under the coach. Other guests were throwing their trash including dirty diapers in the hallways. The hot tub didn't work and was colder than a bath.
回复来自Staybridge Suites - Grand Rapids SW - Grandville的Guest Services / Front OfficeIHG Service
Hi ashlieghh2021, Thank you for making us part of your visit for your short getaway. We strive to offer the best of homes and hotels amidst this pandemic crisis. I understand that your recent experience at our Staybridge Suites Grand Rapids SW - Grandville hotel was not as expected. I am sorry that you found our rooms unclean and hot tub unsatisfactory. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService