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Hawthorn Suites by Wyndham Troy MI (特洛伊)

957 条点评
在17家特洛伊酒店排名第8
旅客 (94)
客房和套房 (49)
泳池和海滩 (2)

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在 特洛伊 的 17 家酒店中排名第 8
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卫生与卫生
服务
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免费停车
游泳池
有健身房的健身中心
免费高速WiFi
含早餐
会议室
会议设施
允许携带宠物 (可带狗/宠物)
室外游泳池
干洗服务
托婴服务
提供上网服务的商务中心
无烟酒店
残障通道
洗衣服务
精通多国语言服务人员
自助式洗衣服务
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44推荐乘车
评分:44/100
13 家餐厅1 公里内
2 个景点1 公里内
957 条点评
3问答
0 个房间贴士

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Hawthorn酒店设施齐全。这里一直处于平均水平,尽管你所面对的所有问题,这里的工作人员都会道歉。这里真的挺像一个离家很远的家。多数的住客都是长期“寄宿”在这里而不是短期游客。房间很干净,床很舒适。在同等价位里,厨房使得这家酒店与众不同。
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回复来自Hawthorn Suites by Wyndham Troy MI的Guest Relations ManagerManager2600
回复时间:2周前
Dear Melva, Thank you for being our loyal guest at the Hawthorn Suites Troy. We love seeing you each & every time you visit! We appreciate you taking the time to mention the staff, because they really do try their hardest to provide the best customer service. Your feedback will definitely be shared with them! We are an extended stay hotel, so yes, we do have extended stay guests, along with nightly & weekly corporate guests. We look forward to seeing you again soon!
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Asmahan每天安排的早餐以及一周前三天的晚餐都很好。房间保持得很棒。员工服务很好。唯一的建议就是希望员工不要太频繁用吸尘器打扫房间。
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回复来自Hawthorn Suites by Wyndham Troy MI的Guest Relations ManagerManager2600
2019年3月5日已回复
Thank you for being our recent guest at the Hawthorn Suites Troy. We appreciate you taking the time to review your stay and we are happy to hear that Asmehan made a lasting impression on you. Your review has been shared with the General Manager & Housekeeping Supervisors regarding the housekeeping feedback. We hope to see you again next time you visit Troy!
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WIFI网络有问题,他们一直也没修。员工也忘了每天做客房服务。即使清洁用品(肥皂、洗发膏、牙膏)用完了,员工也不会再放。记得检查是否有已经坏了的东西,我的熨斗就是坏的。
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回复来自Hawthorn Suites by Wyndham Troy MI的Guest Relations ManagerManager2600
2019年2月28日已回复
Dear Guest, We would like to begin by apologizing for your experience at our hotel. In the last week, there have been changes made in the housekeeping department and we are hoping the guest issues with housekeeping can be resolved. Regarding the complimentary wi-fi, the hotel has scheduled a renovation for Spring 2019 for a major upgrade. We apologize for any inconvenience the lack of wi-fi caused you. Your feedback was very helpful for the staff and we hope to see you again so you can see the changes that have taken place.
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不要麻烦来这里了,虽然工作人员令人愉快,但他们也无能为力。 显然,这个酒店的预算非常低,他们已经尽力了。便宜的毛巾,非常旧的电器,加热器不工作, 和糟糕的清洁工作。
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与这家酒店合作收集的点评
回复来自Hawthorn Suites by Wyndham Troy MI的Guest Relations ManagerManager2600
2019年1月31日已回复
We would like to take the time to thank you for being our guest and for providing your feedback. We are hoping for renovations in the near future to improve our guest experience for all of our guests. We hope you can accept our sincere apology regarding your recent stay.
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我们的房间很破旧。浴室里有一块用过的肥皂。一切看起来都很落后。床很舒服,但当楼上的人听起来像是在赛跑或打保龄球时,就很难入睡了。谁知道他们在干什么呢。而且在房间外的墙上,看起来好像有人或什么东西倾倒了一大堆垃圾!我们不会再回到这个地方了。
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回复来自Hawthorn Suites by Wyndham Troy MI的Guest Relations ManagerManager2600
2019年1月7日已回复
Dear Guest, We apologize that you did not have a wonderful experience. However, we are grateful that you took the time to share your feedback with us so we know what areas need improvement. Your review has been shared with the General Manager and the Housekeeping Supervisor so the necessary improvements can be made. Again, we are very sorry that you did not enjoy your stay.
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价位
US$85 - US$144 (基于标准间的平均价格)
其他名称
the gatehouse suites troy hotel troyresidence inn troytroy residence inn
原名为
The Gatehouse Suites Troy
位置
美国密歇根特洛伊
客房数量
152
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