Dear Sh69128, Please accept our sincerest apologies for the previous communication shortfalls and billing inconsistencies, as it is always our goal to provide our guests with quality service. Rest assured that we value our guests and proactively assist with any questions or concerns that may arise after their stay. This is certainly not indicative of our Five Star standards for products and services at our resort. Please know all of your observations have been well noted and have been shared accordingly with our leadership teams. With full billing transparency, our guests may submit a bill inquiry regarding their final bill by visiting our website and utilizing the "Request Receipt" option at the bottom or the page. Should you require further assistance with reviewing your billed charges incurred on property, please submit the "Billing Inquiries" form within that page along with you contact information - and a member of our team will reach out. Additionally, our guests may reach out to our property and request to speak with our Front Desk leadership team for immediate assistance. It is our hope, that this atypical occurrence will not hinder you from giving us another opportunity to serve you in the future. Kind Regards, Yadira Guest Experience