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Hilton Garden Inn Reno (里诺)

700 条点评
在64家里诺酒店排名第16
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旅客 (74)
客房和套房 (58)
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地点
卫生与卫生
服务
优惠度
酒店设施
游泳池
免费停车
有健身房的健身中心
餐厅
客房送餐服务
酒吧/大堂
免费高速WiFi
会议室
会议设施
室内游泳池
宴会厅
干洗服务
提供上网服务的商务中心
无烟酒店
残障通道
洗衣服务
温水浴池
温水游泳池
精通多国语言服务人员
自助式洗衣服务
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客房特色
套房
家庭房
微波炉
无烟房
酒店信息
酒店风格
商务
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酒店优惠信息

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45推荐乘车
评分:45/100
25 家餐厅1 公里内
1 个景点1 公里内
700 条点评
124 张照片
3问答
0 个房间贴士

点评

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总的来说,这就是一个很普通的酒店。房间和浴室都很一般。没有我想象中那么好。房间的网络信号非常差,我不得不到大厅去上网。健身室很小而且器材很少。游泳池和热水浴缸也一般般,太小了。柠檬水和饼干还不错。总之,没有达到我的期望。
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与 Hilton Garden Inn 合作收集的点评
回复来自Hilton Garden Inn Reno的General ManagerDavid M
2017年8月19日已回复
Dear Mark K; Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback regarding the wireless internet service and apologize that it didn’t meet your expectations. I will address your feedback directly with our team. If there is anything else I can do for you at this time, please contact me. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed. Sincerely, David M. General Manager
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花费了很长时间办理入住。我觉得员工很像新手。 我是金牌会员,但没有提供装有饮用水的包。 这是怎么回事? 也我没有问我是否需要早餐或点数。 我第二天早上在柜台听到一个投诉,说我们在星期六晚上10点说话声音很大声。 说我们有大声对话2分钟,说我不尊重我的邻居,在天花板上咚咚作响,然后告诉我们很吵后,又通知了前台。
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回复来自Hilton Garden Inn Reno的General ManagerDavid M
2017年8月6日已回复
Dear NinaCa; Thank you for taking the time to post a review. We appreciate comments such as yours, so that we can improve the service we provide to all our guests. Please accept my apologies regarding our other guests. We did make an effort to contact you regarding the noise, and appreciate your quick response. I have shared your comments with both our new associate and the training manager to insure our training includes Hilton Honors benefits. Again, thank you for your comments and your business. Sincerely, David M
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作为这家酒店的钻石会员,酒店居然没有来提前迎接我,这简直让我太失望了。我不得不主动找酒店来帮助我拿行李,还有更可气的是我是这家酒店的钻石会员,酒店居然连早餐优惠卷都不给我发,我想酒店真的要改进一下他们的服务了!
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与 Hilton Garden Inn 合作收集的点评
回复来自Hilton Garden Inn Reno的ManagerApril K
2016年3月14日已回复
Dear Valued Guest, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. I will be working with our team to ensure that we strive to provide service to all guests that goes above and beyond, and that they know the benefits of HHonors and how to fulfill the Hilton promise. Thank you for sharing your experience with us and we hope you will give us another chance to shine on your next visit.
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你们应该在我预定的时候告诉我,你们不接受ESA。我跟那个给我做预订的人提过这件事,他们说“没有问题”你可以带着你的ESA。让你的员工有点礼貌,不要那么挑衅。员工说“我们看到你房间有一只狗作为证据。”完全是谎话。客房服务过后,除了我们以外的其他人都没进过房间。真实可靠的称述应该是“我们看见你带着一只穿着ESA背心的狗进电梯。”
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与 Hilton Garden Inn 合作收集的点评
回复来自Hilton Garden Inn Reno的General ManagerJeff P
2016年2月24日已回复
Dear Valued Guest, Thank you for your review on Trip Advisor and the information you provided about your reservation and visit to the property. We appreciate your comments and apologize that we failed to meet your expectations. Your feedback is important to us and we will utilize this information to improve the guest experience. Thank you, Jeff
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这家花园式小酒店是至今见过最棒的一家,也就是说——无论是外观、装修、客服及供应档次,这些都极佳。餐厅(内置餐厅)提供的菜肴特别美味,早餐食材新鲜、琳琅满目,菜单上没有的酒类,如果放在柜台上,那就按照零售价卖。地面保洁一新,各类安保工作有条不紊。
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与 Hilton Garden Inn 合作收集的点评
回复来自Hilton Garden Inn Reno的General ManagerJeff P
2015年10月26日已回复
Dear Valued Guest, Thank you for the perfect score and great feedback! It is a pleasure to see that you received excellent service and accommodations. Our team strives to deliver upon the Hilton Brand Promise, and I am so pleased to see that we accomplished our goal with you. We look forward to taking care of your family on your next trip through Reno!
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所有照片旅客客房和套房餐饮泳池和海滩商务中心和活动室
Facing south
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What restaurant options are near this hotel?
Great restaurants twisted forks was my favorite. Rims in the casino was great, downtown also had some great places to eat and they are all within 20 minutes. Local breweries was also good to hang out with friends or just by yourself.
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Our even numbers are in front of the hotel . Rooms 1-5 and 35-34
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价位
US$132 - US$258 (基于标准间的平均价格)
其他名称
hilton garden inn reno hotel renoreno hilton garden inn
位置
美国内华达里诺
客房数量
135
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