I apologized your inconenient stay our hotel. If you have come back at front desk ask for other room we might accommodate your need or we might have refund your money back. I apricate you get some time to write this to improve our room condition so other guest will apricate. Thnaks.
Guest feedback is always appreciated as it lets us know how we can continually improve. Thank you for choosing to stay with us during your recent stay. We deeply apologize that we did not meet your expectations in terms of accommodations. We encourage all of our guests to notify our accommodating staff of any issues and problems they have so we can rectify the situation. We hope your second room was up to your standards. Though we off complimentary continental breakfast every morning and coffee in the lobby, some of our guests that prefer a larger variety of breakfast items go to the nearby restaurants . It is our hope that you give us another opportunity at providing you with the service, cleanliness and comfort you expect and rightly deserve. We wish you the best!