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奥尔顿塔楼酒店
Alton Towers Hotel

旅客 (1278)
客房和套房 (241)
餐饮 (28)

关于

在 奥尔顿 的 5 家酒店中排名第 4
地点
卫生与卫生
服务
优惠度
酒店设施
免费停车
餐厅
酒吧/大堂
免费高速WiFi
游泳池
含早餐
会议室
会议设施
儿童活动 (适合儿童/家庭)
干洗服务
无烟酒店
残障通道
洗衣服务
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客房特色
空调
家庭房
无烟房
无障碍客房
酒店信息
酒店星级
酒店风格
家庭

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51相对适合步行
评分:51/100
117 家餐厅10 公里内
41 个景点10 公里内
3,143 条点评
99问答
0 个房间贴士

点评

旅行者评分
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我们预订了主题为“月球旅行者”的房间,作为一个家庭,我们对这次体验非常失望。这家旅馆狂妄自大而且严重定价过高。首先,我们要为我们残疾的儿子找一个蓝色徽章的停车位。旅馆外面有5个空位,但都被人占用了。员工们似乎一点也不介意。我指出,酒店有更多空余的VIP停车位,接待小姐只是耸耸肩说:“是的,我知道我们没有多少残疾人需要招待。”晚上吃火烈鸟肉是一种耻辱。最糟糕的廉价冰岛油炸加工食品。这对一家要价这么高的旅馆来说,真是又廉价又讨厌。非常非常糟糕的经历。绝对不会再订这家酒店了。
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回复来自奥尔顿塔楼酒店的Guest Relations Managerjustinel001
回复时间:5天前
Dear Centralspy, Thank you for taking the time to review the Alton Towers Resort. I am really sorry to hear about your experience at the Alton Towers Hotel, I will work closely with the team to ensure they are going above and beyond to help and assist with situations such as these. Please accept my apologies that the food and room were not up to our usually amazing standard.I am sorry to hear that you wont be returning, but if there is anything I can do to change your mind please do not hesitate to contact me on gs.feedback@alton-towers.com. Chloe. Customer Service Manager.
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这是和孩子们度过的一次奇妙的小假期,这里的工作人员都很乐于助人,没什么麻烦事。这里的自助早餐很棒,非常多选择。房间干净又舒适。晚上的娱乐节目让孩子们玩得很开心。
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回复来自奥尔顿塔楼酒店的Guest Relations ManagerAltonTowersCS
回复时间:2周前
Good Morning Claire J, WOW! What an absolutely incredible review! A whole 5*'s! We aim to always provide exciting entertainment, magical memories and wonderful experiences and it is so pleasing to know that we have achieved this! We aim to only provide the best ingredients, products and dishes and all of this is made possible by our extremely hard working and passionate chefs who truly love their work. We cannot wait to welcome you back to the Resort in the future and we hope that you have a great day! Kind Regards, Sophia Customer Service Host Alton Towers Resort
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这家干净的酒店很适合一家老小入住,有很多设施。在去公园玩之前和游玩后,走回去度假酒店都很近。因为我们从之前的评价获知到,酒店的装修有点残旧,还有一股味道,所以是意料之中。自助早餐出乎意料地好,因为我本来以为只是一般般,出品不会很高级。
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回复来自奥尔顿塔楼酒店的Customer Servicesjustinel001
2019年5月9日已回复
Dear GlaSco5, Thank you for taking the time to review your recent visit here at the Alton Towers Resort. We are glad that you had a fabulous stay with us! We will be sure to pass on your feedback with regards to the standard of the breakfast buffet. Best Wishes, Lucy Customer Services Alton Towers Resort
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酒店的员工热情地欢迎了我们。整个的酒店装潢很美,每个房间还有自己的主题。酒店提供的早餐也很美味。我们家庭房里的私人空间内还配备有XBOX(游戏机)可供儿童玩耍。酒店唯一的小问题就是即使在一月这样的淡季,停车还是有点贵。
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回复来自奥尔顿塔楼酒店的Guest Relations Managerjustinel001
2019年2月18日已回复
Hello Louise C Thank you for such a fab 5* review and leaving your feedback - we really appreciate your comments. I will make sure your comments are shared with the Resort as we are so proud to hear about when we have delivered a memorable, fun experience for our guests. We do have lots of hotel parking so I can only apologise for any minor issue your encountered, I do hope it didn't effect your visit too much. Thanks again for your review and we can't wait to welcome you to the Resort again in the future for more fun and magic. Kind regards Justine L
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我们经常来奥尔顿塔楼酒店,很漂亮,很干净,四处散步也很好,娱乐活动很丰富,值得一来。食物很好吃,价格和酒吧里的饮料一样合理。
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回复来自奥尔顿塔楼酒店的Customer ServicesAltonTowersCS
2019年1月9日已回复
Dear Dan C, Thank you for your glowing review. It's wonderful to hear how much you had a great time with us. Thank you for sharing your experience and insights with other guests currently planning their own visits to Alton Towers Resort. We hope to see you again soon! Best Wishes, Alton Towers Resort
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上一页
价位
US$178 - US$345 (基于标准间的平均价格)
其他名称
alton hotel toweralton towers hotel
位置
英国英格兰奥尔顿
客房数量
175
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