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Fairmont Pittsburgh (匹兹堡)

977 条点评
在79家匹兹堡酒店排名第15
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旅客 (308)
客房和套房 (160)
视频 (1)
卓越奖

关于

地点
卫生与卫生
服务
优惠度
卓越奖
绿色领袖 白金级
酒店设施
有健身房的健身中心
客房服务
餐厅
酒吧/大堂
Spa
付费Wifi
付费网络
会议室
会议设施
允许携带宠物 (可带狗/宠物)
公用Wifi
宴会厅
干洗服务
托婴服务
提供上网服务的商务中心
提供早餐
无烟酒店
桑拿
残障通道
洗衣服务
精通多国语言服务人员
门房服务
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客房特色
小吧台
空调
套房
家庭房
无烟房
酒店信息
酒店风格
风景优美
园景
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100非常适合步行
评分:100/100
185 家餐厅0.5 公里内
31 个景点0.5 公里内
977 条点评
14问答
0 个房间贴士
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费尔蒙特酒店是一家现代化的、维护良好的酒店,因为另一家酒店已经客满,我在会议期间住在这家酒店。很高兴我最终选择了这里,因为酒店位于市中心,员工们都很友好,乐于助人,房间也很干净。入住和退房都非常高效快捷。从21楼往下看,景色非常壮观。晚上的现场音乐非常特别。强烈推荐这家酒店,不管是商务旅行还是私人旅行住都不错。
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回复来自Fairmont Pittsburgh的Guest Relations ManagerFairmontPittsburgh
回复时间:2周前
Hello! We are so glad to hear that you enjoyed your stay with us. We appreciate your positive feedback, which I've shared with the team. We're thrilled you were able to experience our views and jazz at Andys. We do hope you'll return soon as we look forward to welcoming you! All the best, Andrea Stehle, Digital Marketing & Communications Manager
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美国运通旅游公司把我的预订搞砸了,前台把我当成了插队者。当AX通知他们更正时,他们甚至没有打电话到我的房间,也没有以任何其他方式通知我。费尔蒙特酒店的价格是该地区其他四星级酒店的两倍,客户服务却很糟糕!
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回复来自Fairmont Pittsburgh的Public Relations ManagerFairmontPittsburgh
2019年3月15日已回复
Hi Greg, We are very sorry to hear this. Your stay with us is most important. We are more than happy to discuss your experience at your earliest convenience. Please give us a call at 412-773-8800. Again, our apologies and we hope to hear from you. Sincerely, Andrea Stehle, Digital Marketing & Communications Manager
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我和我的未婚妻昨晚住在这里。我们对这次住宿非常失望。房间和浴室都是灰尘,浴缸和浴室的柜台上有头发。床非常不舒服,因为床垫有很多大片的浸泡过的痕迹。早上那时酒店的员工们也不是很热情友好。
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回复来自Fairmont Pittsburgh的Public Relations ManagerFairmontPittsburgh
2019年3月5日已回复
Hi! We are so sorry to hear this feedback, which I've shared with our team. We welcome you to please touch base with our Director of Housekeeping George Halter at 412-773-8800 as he is more than happy to speak with you about your experience. We do hope you'll return as we look forward to welcoming you back to Fairmont Pittsburgh! Sincerely, Andrea Stehle, Digital Marketing & Communications Manager
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这是在费尔蒙特酒店的一次非常放松的住宿体验。我和我的女朋友在这儿玩得很开心, 同时感觉很自然很舒服。这儿的员工很温和, 服务态度也很好。这家酒店设有代客泊车, 同时这儿的晚餐和早餐都有非常好吃的食物。
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与 fairmont.com 合作收集的点评
回复来自Fairmont Pittsburgh的Public Relations ManagerFairmontPittsburgh
2019年2月27日已回复
Hi there! We are very happy to hear that you had a great time with us and that you felt very accommodated! We're thrilled that you found our staff friendly and helpful, and our service satisfactory. Also happy to hear that you loved our culinary offerings! We hope you'll visit again soon as we look forward to welcoming you! Sincerely, Andrea Stehle, Digital Marketing & Communications Manager
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之前在这家酒店我度过了一个不太愉快的感恩节。我在网上发了一个投诉,然后等着看我能从这家酒店的管理层得到什么样的回复。令我惊喜的是,他们的回复迅速而专业。这家酒店的总经理Matthew Sterne,一直试图与我保持联系,直到我们最终联系上。他对我所经历的不愉快的客户服务深表歉意,并向我解释了他们所做的改善,以确保不会再次发生同样的问题。他表示愿意对我和家人所经历的问题负全责,并向我保证,如果我再来这家酒店,他会尽一切努力使我住得愉快。鉴于他的回复和态度,我相信我还会再来这家酒店的。这家酒店在我的问题上做得很好。
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回复来自Fairmont Pittsburgh的Public Relations ManagerFairmontPittsburgh
2019年2月7日已回复
Hello! We are very sorry to hear this, however, we are thrilled that you were able to connect with our General Manager Matthew Sterne. We are happy to hear that you'll be returning, and we look forward to welcoming you and your family back to Fairmont Pittsburgh. All the best, Andrea Stehle, Digital Marketing & Communications Manager
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上一页
Are there any co-ed spa areas such as the steam room or sauna?
There is a steam room and sauna located in each locker room (male and female).
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I'll be arriving in town extremely early (6am or so), can I just drop my bags there, go explore, and return at check-in time??
Yes, they will take care of it for you.....I had a similar situation...enjoy your visit...Pittsburgh is amazing!
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We didn't use the gym either. sorry.
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is there a fire pit on the grounds?
No only a fireplace inside
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Over night valet parking is $35, Self parking in the garage under the hotel overnight is $21. Wifi is free when member of the loyalty program, Fairmont Presidents Club. Just sign up for free online before you go.
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123
价位
US$221 - US$602 (基于标准间的平均价格)
其他名称
fairmont pittsburgh hotel pittsburgh
位置
美国宾夕法尼亚匹兹堡
客房数量
185
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