希尔顿黑得希尔顿花园酒店 (希尔顿头岛)

Thank you for sharing a helpful tip to future Hilton Head travelers on Trip Advisor. We are saddened that we were not able to meet you during your recent visit, due to the hotels location. I apologize for the confusion, the island is right over the bridge, however in our area we do have some great local shopping within a few miles of the hotel. By no means would we ever want to deceive you, but we would love the opportunity to welcome you should you return to the area. Again, thank you for your feedback. Sincerely, Christina Yuschalk Assistant General Manager Christina.yuschalk@Hilton.com 843-837-8111

John B 写了一条点评 2016年3月

纽约州Brewster7 分享7 推荐

完美的入住体验！

这家酒店的方方面面都完美无瑕，无可挑剔，我们在这里一共住了两天，舒适安静，干净整洁，这么好的服务我们还能说什么呢？每年我们都会花大约20到30天的时间来旅行，每次出行都住这个品牌的连锁酒店。刚从万豪国际酒店转换到希尔顿酒店的时候，感觉希尔顿酒店会稍微贵一点，但是它各方面都要更好一些，略胜一筹。到目前为止，一切都还不错！

与 Hilton Garden Inn 合作收集的点评

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回复来自希尔顿黑得希尔顿花园酒店的General Managercheryl H

2016年3月7日已回复

Good day, John B! So glad you took time to review our hotel! We are so excited that you enjoyed a quiet, clean, and flawless stay! That is truly AWESOME! Thanks so much for the wonderful comments! We look forward to seeing you again soon! And, welcome to Hilton! You can count on us! Guaranteed! Cheryl High, General Manager

Brad G 写了一条点评 2016年2月

73 分享16 推荐

很棒的住宿酒店

在这里开了一间有着两张床的套房住了一个星期。酒店真的很干净，工作人员很友好善良，床和房间都很舒适。如果你像我一样有耳鸣，那建议在晚上带一个风扇并且制造一些声音。房间有中央暖气和空气，它非常安静。这不是一个坏事，只是一个小病，我也不会经常发作。早餐酒吧有收费，不是一件坏事，但大多数酒店都是免费的。酒店的位置是一个完美的位置，就在岛的外面，靠近任何你想去的地方。

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回复来自希尔顿黑得希尔顿花园酒店的General Managercheryl H

2016年2月21日已回复

Hi, Brad G! Thanks for taking time to review our hotel and staff! We are really glad that you found the rooms clean and comfortable! Thanks for the wonderful compliment about our nice staff! We hope to see you again soon! You can count on us! Guaranteed! Cheryl High, General Manager

Stella L 写了一条点评 2013年4月

田纳西纳什维尔69 分享5 推荐

超棒的酒店,出色的员工

最近去希尔顿黑得的时候有幸住到了希尔顿花园酒店,很开心。房间超干净,早餐也很棒。很喜欢这里的游泳池和涡流,可以尽情在里面放松。酒店附近有购物商城和餐厅。前台员工乐于助人,给了我们很多超棒的建议。我肯定还会再住这家酒店的。这里的总经理格雷格伯恩斯还出来跟我们交谈,确保我们在这里住得开心。凡是经过大厅遇到的员工都会跟你交谈。前台的乔尼和销售主管梅根都给了我们很多帮助。谢谢这里所有的员工,正是有了他们我们才度过了愉快的时光。期待很快能再来这里。

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kristam26 写了一条点评 2013年4月

mt pleasant2 分享6 推荐

不是太好

房间闻起来就像有人呕吐过——吐了很多——然后被清理,喷上空气清新剂来盖住味道,而不是妥善清理地毯。这实在令人恶心,让我眼泪直流,并且一直喘息和咳嗽。等到我找到问题所在的时候,我已经换好睡衣,非常疲劳想要睡觉了,第二天一大早我就会退房,而且一个商务合作伙伴已经告诉过我,酒店那天是客满的,所以我没有打扰工作人员试图让他们给我换房间。浴室的浴缸很大,在那里洗个澡会很不错,但是它看起来太脏了,根本没法洗澡。任何小的单位(水或空气?)都被锁在小房间的衣柜里了,开开关关一整夜,听起来像是房间里有喷气发动机。我几乎没有睡觉,我只好第二天早上想商务合作伙伴要了一片仙特明(zyrtec)试了试,显得很专业。你们的大堂很漂亮,但是我只有一个手提箱,所以我将它搬进来办理入住手续。电梯不能用,所以我不得不带着它走楼梯台阶上去。工作人员在登记入住的时候超级有帮助,但有人告诉我,我离开的时候,可以将我的车停到地下停车场,并使用另一个电梯把我的行李搬下来。但能不能修好大厅里的电梯?我的确在登记入住的时候选择了升级,如果这个套房没有很吵,没有闻起来令人作呕的可怕,也不会很肮脏,那它本来会很不错的。我想说冰箱内部很干净,熨斗板盖也是。即使我升级了,但是当我退房的时候,我发誓房费比我网上预定的时候高太多了。我记得是这样,但还没有检查我的电脑里的记录。说句实话,我先是碰到了邮件里你们的调查问卷,所以先回答它。你们酒店最好的部分是办理登记入住手续的女孩。她人非常好,我看见她在为我前面那个真的不太高兴的人办理手续,她做得非常好。她为我指了方向,并回答了我所有的问题,而且一再告诉我网络连接可能很难弄,所以如果我有任何问题就打电话给她,她会通过电话指导我怎么做的。我并不需要她的指导,但是如果我需要的话我会很感谢她这样的服务。

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回复来自希尔顿黑得希尔顿花园酒店的General ManagerGreg-Burnes B

2013年4月13日已回复

It is embarrassing when our guests have experiences that are less than our standard. Thank you for comments regarding your most recent stay at our property. The entire team recognizes the importance for each guest to be welcomed into a clean and friendly environment. It does not appear that was honored. Every room should have a neutral scent, not to disturb those with allergies. The team has been trained to address any foul smell using the proper cleaning methods including extracting the carpet when necessary. The two elevators intended to carry patrons and luggage both service all three floors as well as the garage, unlike the chair lift adjacent to the stairs which has been reported as too claustrophobic and slow. We are currently reviewing options to rectify that situation. Thank you for your concerns as well as addressing your observance of the desk member honoring the Hilton level of service. We welcome you to return and experience the service you are accustomed to receiving, and we are accustomed to giving during your next visit to Hilton Garden Inn Hilton Head. Greg Burnes – General Manager greg.burnes@hilton.com